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Find a Location

Bonafide Health, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBonafide Health, LLC

    Vitamins and Supplements

    Additional business information

    Advertising Review:

    On 3/13/2023, BBB wrote to Bonafide Health, LLC and asked the business to substantiate the following advertising claims on its website at https://hellobonafide.com/ and VALPAK print coupons: "Safe and hormone-free"; "Scientifically validated"; "Recommended by over 8,300 doctors"; "7 out of 10 experience symptom relief in 2 months or less". BBB found that these claims were in violation of the BBB Code of Advertising. As of 5/3/2023, the business has failed to respond to BBB's requests to substantiate or modify the aforementioned claims.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    500 Mamaroneck Ave Ste 510, Harrison, NY 10528-1611
    BBB File Opened:
    1/31/2022
    Years in Business:
    7
    Business Started:
    3/1/2017
    Business Incorporated:
    3/1/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Related Businesses
    Business Management
    • Dr. Alyssa Dweck MD, Chief Medical Officer
    • Mr. Michael Satow, CEO and Co-Founder
    Contact Information

    Principal

    • Mr. Michael Satow, CEO and Co-Founder

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/06/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I received products I did not order and was charged $214.62 by **************** aka Bonafide Health on Oct 18, 2023. I received the products and returned the unopened box the next day. They told me they received the products but could not issue a refund because there was an open case on PayPal. PayPal told me the case was closed on Oct 20th and that this company was just trying to get out of giving me my refund. PayPal opened another case and reached out to Bonafide and has gotten no response. Bonafide is still refusing to issue a refund.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley K

    1 star

    04/17/2024

    Deceiving and spammy company. I canceled my subscription because the product didn't work for me. They had already charged my card and shipped out 3 months' worth, which I was able to return for a refund. But then 3 months later they charged my card again and sent out more product. Buyer beware!! They just want your money.

    Bonafide Health, LLC Response

    04/23/2024

    Hi ****** - we sincerely apologize for the frustration this has caused, as it is never our intention to deceive our customers.

    Upon review of your conversation history with our ************* team, we see that a member of our team offered guidance for using the product, asking if you'd like to continue using it for a little longer before canceling. However, we never heard back from you following that interaction, so your subscription was not canceled at that time - this is why you received another order.

    We can confirm that your subscription has now been canceled (as of April 17th, 2024); moving forward, you will no longer be automatically billed or receive automatic orders from us. Additionally, we see that you have been in touch with another member of our ************* team, who issued you a full refund for the unwanted order.

    Again, we're so sorry for your unsatisfactory experience and hope you find this to be helpful. If there's anything else that we can do for you, please don't hesitate to get back in touch with us at **************************************** We're always here to support you.

    Local BBB

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