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Business Profile

Online Retailer

Starluck Flowers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Starluck Flowers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Starluck Flowers LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 598 total complaints in the last 3 years.
    • 598 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6-9-25 ordered flowers said they couldnt deliver and were giving a refund.still have not received it.starluck flowers ***********

      Business Response

      Date: 07/01/2025

      Hello,

      **** ****** ordered on June 8, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 1, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Business Response

      Date: 07/04/2025

      Hello,

      **** ****** ordered on June 8, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 1, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

    • Initial Complaint

      Date:06/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased flowers online through ************************** on April 17, 2025. I received an email the following day saying my order could not be delivered and a refund would be issued. No refund was issued.Order # ****** for $103. 42 has not been refunded. I followed up with an email refund inquiry May 19, 2025 and was told by ******** ***** she was working on it and will make sure your money is returned as soon as possible.

      Business Response

      Date: 06/30/2025

      Hello,

      ******* ***** ordered on April 17, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 30, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers from Starluck flowers by phone . They sent me a confirmation. Then less than a hour later they sent a cancellation because they did not deliver in area the house was. So said in 10 days would have my refund to my ****** It never came my **** card refunded and placed a fraud charge. Now Starluck has charged my **** for these flowers again .After back on May 8th 2025 order was cancelled. Trying to get money for nothing . Price $70.82

      Business Response

      Date: 06/30/2025

      Hello,

      ***** ******* ordered on May 7, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 26, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

    • Initial Complaint

      Date:06/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6-25-25 I ordered flowers from starluck to be delivered same day ******* *******. I received the confirmation that my order was received and would be delivered same day. Then my card was charged 126 this included a $9.99 technology fee. Within ************************************************** an email stating that my flowers could not be delivered and I could see why below. They did not include why they couldn't be delivered. I sent them two emails without a response and I stayed on the phone waiting for someone to pick up to help me for 35 minutes. I tried calling back four different times without success. No one is returning my emails and no one is answering their phone. And they have charged my account

      Business Response

      Date: 06/30/2025

      Hello,

      ******* ******* ordered on June 25, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 30, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on June 4th and within a few hours I received an email stating they cancelled my order and a full refund was issued the same day. Their refund policy states up to ten business days. I waited the ten days and contacted the company by phone and was told it was being worked on. Since then I have sent several emails and as of June 24th I still have not been refunded.

      Business Response

      Date: 06/26/2025

      Hello,

      ******* ***** ordered on June 4, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 25, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi , my name is ******. On 5-5-25, I ordered a Mothers Day basket online. I received a confirmation receipt for my order #******. About a half hour later I received a cancelled order letter from ******** ***** (customer service manager). The letter came with an apology and was professional. When my refund never came, I called and talked to ******** on 5 -17-25 and she informed me that the refund should be showing up soon. Waited... nothing. On 5-27-25, I called and talked to *******. He assured me that refund will show up in a few days. Kind of forgot about this issue. I called on 6-20-25 and ******* **** " I will resend your refund ". I am enclosing 4 pages marked 1 thru 4. Thank You for listening and your time ..sincerely ******

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** ********



       

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers from them and they cancelled because they said they didn't have enough drivers. They told me I would get a refund that was in February and I'm still waiting. I've contacted them several times and they give me the same excuse, they are working on it.

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *******



       

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/4/2025 I tried to order flowers to send to my granddaughter to congratulate her for her concert. Within less than an hour I received an email stating they could not deliver the flowers and that a refund would be issued and I should expect it within 5-10 business days. I called on 6/16/2025 and was assured a refund has been issued and it would just be a few more days. I called back in on 6/18/2025 since the refund was still not received, and I was again assured the refund had been issued and that I just had to wait a couple more days. I contacted my bank and they stated they had no record of a pending refund.

      Business Response

      Date: 06/20/2025

      Hello,

      ******** **** ordered on June 4, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 20, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Yes, I did get my refund, but not until after I called 2x to complain, after the 10 buz days they said it would take.  I feel like this company takes your money,  holds it as long as possible before finally giving a refund.   They never had any florists as they send their cancel response within an hour of you placing your order. At that time they could have released the funds so they never transferred.  ************ is fraudulent and should be prosecuted. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******** ****




       

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 6/9/25 that was immediately canceled by Starluck Flowers, stating " the florist in your area is unable to deliver your flowers...In the meantime, I have issued a full refund to your credit card." I still have not received a refund. I have tried to contact them but their phone number goes straight to music with no way to speak to a human. I would like my refund.

      Business Response

      Date: 06/19/2025

      Hello,

      ******* ****** ordered on June 9, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 19, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for my daughter-in-law and her spouse. The flowers were ordered on June 16th, 2025. The flowers were to be delivered on June 17th, 2025. The arrangement I ordered was called ******************* the order number is #****** and the total for my order was $70.82. I received an email notification from the company that they received my order. I also received an email notification the next morning that the order was being processed and would be delivered on June 17th. Buy 1:00 p.m. in the afternoon, the flower arrangement had not been delivered. I emailed the company and immediately received a response that seemed suspicious. The response stated that they would be working on issuing me a refund. I had not asked for a refund, I simply asked for the name of the local florist that would be delivering the arrangement and their phone number so that I could call and find out when the arrangement was going to be delivered. The next response I received was even more suspicious as it was incomplete. I then called the telephone number that was listed on their website. A male voice answered the phone and as soon as I stated what I needed, I was put on hold. I remained on hold for quite some time. I then hung up and every time I tried calling again, it went straight to music. At this point I got back online and looked up reviews for this company and saw that there were many unsatisfactory reports.

      Business Response

      Date: 06/19/2025

      Hello,

      **** ***** ordered on June 16, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on June 19, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *****



       

    Starluck Flowers LLC is NOT a BBB Accredited Business.

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