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Business Profile

Online Retailer

Starluck Flowers LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Starluck Flowers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 592 total complaints in the last 3 years.
    • 592 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for my grandmothers funeral. The morning of the visitation they cancelled the order. They took my money and have yet to refund it. I have emailed them several times and they just apologize for the inconvenience and no resolve.

      Customer Answer

      Date: 07/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:07/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like so many of the complaints already here, on Jun 23 2025 I ordered flowers from this company and within several minutes, I received an email informing me that my order was cancelled and I would get a refund. This was followed up very shortly by an email "confirming" that a credit had been issued and I should see it within 5 working days. The wording was almost identical to most of the other complaints. As of Jul 23 I have not seen any credit from this company applied to my credit card account.

      Customer Answer

      Date: 07/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business   in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Of concern is the fact that there were over 550 complaints, many of them remarkably similar to mine.  If I had not been paying close attention to my bill I probably would have not noticed it. Makes me wonder how many other times this occurs and goes unnoticed . 

      Sincerely,

      ***** *******



       

    • Initial Complaint

      Date:07/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for a friend after their sister died. I immediately received an email stating that the order was canceled, and to expect a refund in five to ten days. I monitored my account daily, and after the time frame quoted me expired, I reached back out inquiring about the return of my money. Its been weeks since, and I email daily. The business only replies once a day, regardless of how many times I send communications. They refuse to give me a timeline of when to expect my money back. They are thieves.

      Customer Answer

      Date: 07/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Disappointed that I had to report this in order for the company to take action, they dont deserve to keep running with as widespread as this issue is. 

      Sincerely,

      **** *****



       

    • Initial Complaint

      Date:07/23/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered flowers for delivery on July 2 2025.They accepted my ordered, charged my account, then promptly cancelled my order and stated I would see a refund in 5-10 days.I emailed them back numerous times since and still have not received my refund.

      Business Response

      Date: 07/28/2025

      Hello,

      **** ****** ordered on July 2, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 23, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that the matter has been resolved.

      However I still feel Starluck handled the case very clumsily as it took them 21 days to get my refund. This refund was not received until AFTER they had been notified I contacted the BBB. Had I not, I am certain I still would not have received a refund.


      Sincerely,

      **** ******



       


    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 sets of plants for a funeral on June 28th and was told 2 days later my order was being cancelled and refunded. I have yet to receive the refund. I emailed letting the company know on July 15th and they said they would take care of it.

      Business Response

      Date: 07/28/2025

      Hello,

      ******** ********** ordered on June 28, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 28, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 08/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** **********



       

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with Starluck Florists on 5.8.25 which appeared to go through. I immediately received an email stating that "the order had been cancelled - the florist in your area couldn't complete the delivery - and a refund had already been issued, but it may take up to 5-10 business days for the money to show up on your account. Paid monthly card (thought refund was in transit). Never received refund. Sent follow up e-mails on June 20, July 3, and July 17 and got standard response of "Thank you for letting us know about this issue - sorry for the delay in the refund. We are working on it and will make sure the money is returned as soon as possible".

      Business Response

      Date: 07/28/2025

      Hello, 

      ***** ****** ordered on May 8, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 28, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 08/02/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Refund has been received.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:07/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for flower delivery and they cancelled it. A follow-up email was sent on July 4, 2025 stating that they would refund my order. When I inquired about it after the 2 weeks, they sent an email stating they were working hard to get it refunded. However, the money is yet to be refunded to my account. The total for the order is $69.74.

      Business Response

      Date: 07/28/2025

      Hello,

      ******* ******* ordered on July 4, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 23, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 07/30/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *******



       

    • Initial Complaint

      Date:07/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Refund Not Received for Order #****** Misleading and Unresponsive Vendor To Whom It May Concern,On July 3, 2025, I placed an online order with Starluck Flowers LLC (Order #******) totaling $83.86, scheduled for delivery on July 8. On July 4, I received an email from the company stating the order was canceled and refunded. Despite this, no refund was ever issued to my credit card.I contacted the company directly by replying to their cancellation email and received another message from a **************** Manager on July 4 promising that the refund would be processed as soon as possible. It is now over two weeks later, and the refund has still not been received. The company has not responded to follow-up messages, and there is no phone number or direct line of contact.Due to this issue, I filed a formal dispute with my credit card issuer, who granted a temporary credit. However, since Starluck still has the opportunity to challenge the claim, I am filing this BBB complaint to document the situation and request that Starluck Flowers immediately issue the refund they claimed to have processed.Requested Resolution: Immediate and full refund of $83.86 to my original payment method.

      Business Response

      Date: 07/28/2025

      Hello,

      ****** ******** ordered on July 3, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 28, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 08/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      I am writing regarding my complaint against Starluck Flowers LLC, ID #********.

      I apologize for the delay in my response. I somehow did not see your email asking for my response within the 6-day timeframe.

      I am writing now to confirm that I have received a full refund of $83.86. I am unsure if the refund was a direct result of this BBB complaint or from my credit card company's dispute process. Regardless of the source, the issue has been resolved to my satisfaction.

      Thank you for your assistance with this matter.

      Sincerely,

      ****** ******** 

       

    • Initial Complaint

      Date:07/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam! I ordered flowers for a friend on May 27th. I got a confirmation, then almost immediately got an email that the local florist was unable to fulfill my order and they issued a refund. It is now July 21st and I have yet to receive my refund. I have emailed repeatedly and all they say is "we are handling it."

      Business Response

      Date: 07/25/2025

      Hello,

      ***** ****** ordered on May 27, 2025
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The customer received a full refund on July 21, 2025.
      Please see the attached refund receipt directly from the bank.

      We apologize for the inconvenience.

      Sincerely,

    • Initial Complaint

      Date:07/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered placed 7/3, card charged instantly, within 3 minutes get an email can't find florist they issued a refund No refund issued. They obviously are frauds and scammers got me for $80 Stay far far far away

      Business Response

      Date: 07/25/2025

      Hello,

      ***** ***** ordered on July 3, 2024.
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The order was subsequently cancelled on July 24 and a full refund was initiated.
      However, we have been notified by the bank that the refund has been declined.
      To resolve this matter, we kindly ask you to reach out to the bank directly and provide them with the attached receipt showing the declined transaction. They will be able to assist further in understanding and resolving the issue.


      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 07/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       They need to refund a different card they waited 25 days to refund and card doesn't exist any more 

      ***** *****




       

      Business Response

      Date: 07/29/2025

      Hello,

      ***** ***** ordered on July 3, 2024.
      Unfortunately, our local florist partners could not fulfill the order, and we had to cancel it.
      The order was subsequently cancelled on July 25 and a full refund was initiated.
      However, we have been notified by the bank that the refund has been declined.
      To resolve this matter, we kindly ask you to reach out to the bank directly and provide them with the attached receipt showing the declined transaction. They will be able to assist further in understanding and resolving the issue.

      We apologize for the inconvenience.

      Sincerely,

      Customer Answer

      Date: 07/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       Have emailed them many time with no responses that card I used had to be replaced because of fraud. If this company refunded instantly like they said instead of lying and waiting 24 days we wouldn't have an issue. They need to refund to my new card.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** *****




       

    Starluck Flowers LLC is NOT a BBB Accredited Business.

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