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Business Profile

Apps

Devroq Apps LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that I was charged $19.99 and I checked my bank account and a charge was made. I asked the support team what this was for and asked for a refund. They still have not answered what app it was for and are refusing to refund me. I did not sign up for whatever app they are taking my money for, nor did I authorize a payment. My address in the pay statement is an old address- I no longer live there, so how could they have possibly charged the card without the correct billing address? That is another red flag.

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Devroq Apps LLC has been resolved. They issued the refund I requested after I explicitly stated that I had no idea what app I was paying for. Thank you!

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This scam is taking money from my account every week and I simply can't afford it

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an app and it stated the charge was $1.00 for feb 2-5 2023, after I paid I couldn't access the app so I cancelled it. I was charged 3 times and then on Feb 4, 2023 my card was billed for $19.99 after I canceled the service and received an email that my request to cancel was received.

  • Initial Complaint

    Date:02/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive tried to cancel my subscription with them Ive sent emails asking to cancel because I can not log in there is no log in the only way to contact us email. I asked to cancel and my refund

    Customer Answer

    Date: 03/05/2023

    At this time, I have been contacted directly by Devroq Apps LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    They said that I would get a refund within 10 business days and its been well over 10 days . I also emailed them

    again and they have not contacted or gave refund at all

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ********************************

Devroq Apps LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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