Business ProfileforLe Vian Corp

In the October of 2022, my husband purchased my engagement ring at a (Signet) ************** store 732 in ******. He paid about $1,200 plus taxes on the ring. About a year later my ring was yellowing at the bottom and my stone was slightly loose. Le Vian provides repairs at no extra cost according to ***. My ring was in a condition for return and repair. *** said the ring had to be sent Le Vian for a minor repair of tightening a stone and rhodium plating the band due to the yellowing at the bottom of the ring due to the warranty. This was in December of 2023. When the ring was returned from M&G a Le Vian authorized service center (********) , it was completely damaged by the repair company. The top of the ring was black and the ring was bent inward damaging the detailing. They also rhodium plated over the part that was bent. We sent the ring back with a complaint filed, and the company is trying to claim the ring was defective when we sent it in the first time. If the ring was not determined to be return and repair, we should have been notified and Le Vian should not have gone forward with the repair that caused the ring to be damaged. The company offered to replace the ring with a new one which should be done due to the unsightly condition they returned the ring to us in. My complaint is that I also want my original ring back due to the sentimental value since its the ring my husband paid for and proposed to me with. A replacement ring does not cover the fact that M&G service repair destroyed our property that has important, sentimental value to us. Le Vian is claiming that if we want the ring back, we have to pay the retail value for the damaged ring that we already paid for. Attached I have a picture of the ring before it was originally sent in and the result of the ring when M&G returned it to us via ***. I also added a picture from the Le Vian website of what the detailing should look like. Le Vian is stating *** is responsible for the damage.