Complaints

This profile includes complaints for Coast Professional, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Professional, Inc.

  4273 Volunteer Rd Geneseo, NY 14454-9444

  
• 

  Coast Professional, Inc.

  PO Box 246 Geneseo, NY 14454

  
• 

  Coast Professional, Inc.

  300 Gleed Ave East Aurora, NY 14052

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently a student at ******** *********** ***** *********** I attended school Spring session 2023 and I was understanding that I would be on a payment plan with the school, which did not happen. When I contacted **** to make the payment and log in for classes for Spring 2024 semester, I was told by **** that my account was sent to a collection agency when I was still enrolled in May, 2023. Now I am dealing with this collection agency that is charging me a $750 fee. I will be making a complaint against **** as well. I had zero opportunity to make arrangements to pay the Spring 2023 tuition with **** and I never received a notice from Coast Professional, Inc. collection agency that I owed this bill. When I called Coast Professional collection, Inc. agency last week they told me that they sent out the first statement in June, 2023 and the last statement in August, 2023 and again, I never received them. I then asked them to send another one out to me since they refuse to fax or email it. As of this date, 12/18/2023 I STILL have not gotten a statement. When I called last week I was intimidated and bullied into believing that I HAD no choice, and that I had to make a payment then and there so I made a partial payment using my mothers debit card to make a $2,500 payment. Coast Professional , Inc. collection agency did NOT verify with my mother prior to putting the payment through. They did not get authorization from her and her name is on her debit card. My mother has dealt with me in that regard. BUT, this payment was taken by Coast and was NOT verified by the cardholder, my mother. I am in talks with them currently and I am not trying to dispute the tuition I owe to ****, my problem is with the $750 fee they are charging me for not sending me any notices and lying to me telling me that my **** account will be unlocked as long as I make the tuition payment and that I can make monthly payments on the $750 fee owed to them. THIS INFORMATION IS A BLATENT LIE. My account will STILL be locked with ****!!!!

  

  Business Response

  Date: 12/27/2023

  
  Dear Ms. ********:
  This response is in reply to your correspondence to the Better Business Bureau (BBB) concerning your communications with our office regarding an outstanding obligation to ******** *********** ***** ********** (****). In response to your request, Coast’s compliance management has reviewed your account and found that our client placed your defaulted account with our office for collections on July 6, 2023. Coast did not purchase and does not own the loan and has only acted as a third-party debt collection agency.
  Ms. ********, after review of your account we would like to provide the following:
  •
  You indicated that Coast is charging you a $750.00 fee. Please understand the balance placed with our office came from **** and we do not have the authority by our client to alter or reduce amounts placed in our office. These amounts were added by our client, not Coast.
  •
  You have stated you did not receive due diligence from your selected school. Coast does not have any insight into activity prior to placement with our office.
  •
  Enclosed are copies of the three letters sent to you, including a copy of the letter you requested on December 12, 2023. Coast is required to send you written notification of the placement with our office, and correspondence was mailed to you in accordance with the laws that govern our industry.
  •
  You state that you were intimidated and bullied by Coast representatives to remit payment. A review of your telephone calls reflect you were initially offered payment in full. As you were unable to do so, the representative completed a financial statement, and offered a payment arrangement to you, which you accepted.
  •
  During the course of our investigation, we found no evidence of unprofessional behavior by any of the agents you spoke with, including those with you and your mother, Ms. ***** ********.
  •
  You state you used your mother’s debit card to make a payment in your name. We found no indication that you advised the payment card was not yours, as you requested to make the initial payment on one card and separate monthly payments on your ‘other card.’
  •
  Lastly, we found no evidence you were told by any Coast representative **** would unlock your account or you would be able to return to school. You were simply provided a payment arrangement as you stated you were unable to pay the entire balance.
  We hope our efforts to address your concerns is apparent. It is Coast’s intent to assist you while staying within ******** *********** ***** **********’s guidelines. If you would like to continue repayment discussions, please contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received letters of debt collection via coast professional. No such debt has been accrued.

  

  Business Response

  Date: 12/26/2023

  We are writing in response to your correspondence to the Better Business Bureau (BBB) concerning communications you received from Coast Professional, Inc. (Coast) regarding an outstanding obligation to the U.S. Department of the Treasury, Bureau of the Fiscal Service (FiscalService). Thank you for the opportunity to respond to your concerns. During the course of our review into your correspondence, our compliance staff found that Fiscal Service placed an account with Coast in your name on November 18, 2023. Coast did not purchase and does not own the account and has only acted as a third-party debt collection agency for Fiscal Services. The current balance reflecting of the account was provided by our client. Please be advised that upon receipt of your correspondence to the BBB, Coast requested proof of the debt from Fiscal Service and all collection activity will be ceased until verification of the debt is sent to you. Please understand the documentation requested from Fiscal may take 60-90 days for receipt. Mr. ********, it is Coast’s intent to assist you while staying within Fiscal Service’s guidelines. If you have any further questions or concerns regarding the account or wish to follow up on the status of the documents, please contact a Coast representative at ***** ********* 

  Customer Answer

  Date: 12/27/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ****** ********

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a stack of letters all at once saying I owe roughly $12,000.00, never once have I gotten anything regarding this and now I have to pay it all at once. I’m pissed off and don’t have the money to do it. I need an explanation on why this happened and what it is related to.

  

  Business Response

  Date: 12/26/2023

  
  Dear Mr. ******,
  This letter is in response to your recent inquiry to the Better Business Bureau (BBB) concerning communications you received from our office regarding an outstanding obligation to The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service). Thank you for the opportunity to respond to your concerns.
  To begin, Fiscal Service placed the above referenced accounts with Coast for collections on November 18, 2023. Coast did not purchase and does not own the accounts and has only acted as a third-party debt collection agency.
  Please allow us to clarify that the three debts placed with our office were all received on the same day, and in accordance with the laws that govern our industry, written notification was sent to you. While we apologize for any frustration this may have caused, please understand that Coast is required to inform you of the placement of the accounts with our office.
  Mr. ******, I hope our endeavors to resolve your concerns is apparent. Upon receipt of your BBB correspondence and in accordance with your request, proof of the debt(s) have been requested from our client. The account will remain in a Cease status until the documentation is mailed to you. Please understand the documentation requested from Fiscal Service may take 60-90 days for receipt. If you wish to follow up on the status of the documentation or if you have any further questions or concerns regarding the account in question, please contact a Coast representative at ###-###-####.
  Sincerely,
  Coast Professional, Inc.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am pissed the F off! I am sick and tired of companies like this one, I simply called today around 9 am CST to set up a payment plan. This company JUST received my debt but is telling me if I don’t pull out a loan on my house or prove that I don’t qualify for any loans THEY WILL NOT SET UP A PAYMENT PLAN!!!! First of all I will not be doing any of that I IMMEDIATELY WANT A PAYMENT PLAN! I have no friends or family, I work a 16 dollar an hour job starting in January WHICH I WILL HAPPILY PROVIDE! That is the only option I will do, resolution is to create a 160 dollar payment plan or nothing at all. Unprofessional and disgusting company! I owe “5,000” only because you taxed the original debt which was 4,000. Again the ONLY resolution will be a payment plan NOTHING else. Thank you
  
  Reference number *********

  

  Business Response

  Date: 12/22/2023

  We are writing in response to your correspondence to the Better Business Bureau (BBB)
  concerning communications you received from Coast Professional, Inc. (Coast) regarding an
  outstanding obligation to the U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal
  Service). Thank you for the opportunity to respond to your concerns.
  In response to your reported experience, our Compliance staff reviewed your account transaction
  history and found that Fiscal Service placed your account with Coast on November 18, 2023. Coast
  did not purchase and does not own the account and has only acted as a third-party debt collection
  agency.
  Ms. *******, please understand that as a third-party debt collection agency Coast must follow all
  guidelines set forth by our client, and it is their position the balance is due in full. As part of our
  contractual obligation to our client, we attempt to assist you in exploring all available means to
  remit full payment. Once those means are reviewed, we may assist you in exploring additional
  payment options. Nevertheless, we certainly apologize that you were not satisfied with the service
  you were provided, and assure you the balance of the account in question was placed by our client,
  and has not been increased or ‘taxed’ by Coast.
  We hope our intent to resolve your concerns is apparent, as it is our intent to assist you while
  staying within Fiscal Service’s guidelines. At this time, we invite you to contact Coast Operations
  Manager, Ms. Bobbi Jo B******* directly at ***** ******** ** ***** ******** ***. 5216 to
  complete a Financial Statement and explore your potential monthly payment options. 

  Customer Answer

  Date: 12/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection notice from Coast Professional. Note: I have not been referred to a collection agency in over 45 years - last time I was contacted by a collection agency, I was a teenager so this came as quite a shock to me and I KNEW it was a mistake. I have a perfect credit rating. To say I was upset is an understatement. I called and spoke to Marty R****** ** **** (if that's even a real name/person), I told him I needed an email address to send a letter prepared by my CPA/Accountant providing proof that I DO NOT OWE the debt. R****** told me he would provide me with the email address, but first he needed to verify my identity. I played along thinking at the end he'd give me the email address and it would be resolved. After THIRTY minutes (hold time, being transfered all around, being "verified"), he told me that they don't accept email documentation. Told him that I don't have a car or a printer and he told me "too bad". So his "verifying" me was a huge scam just to make sure they had all my correct information so they can file a lien against me or my home if it's not resolved. He never had any intention of helping me. Meantime, the debt is accruing interest and I continue to receive NASTY accusatory letters. This is the year 2023 --- every business in the WORLD accepts emails. Obviously, this business is taking advantage of low income persons -- that can't afford printers, cars, etc. I also do not want to incur any further expenses from my CPA by asking him to correspond with this "company". I can't afford to pay his fees to rectify this. I already had to pay him to write the letter w/documentation. he emailed it to me and I need to FORWARD it to the company. This has been going on for a month now, heading into the holidays with this hanging over my head and incurring interest daily----all because they want to make it as difficult as possible for people to rectify false charges.

  

  Business Response

  Date: 12/05/2023

  Dear Kevin:  This response is to recent communications your office received from **** ******.  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office.   Sincerely,   Coast Professional, Inc.    Enclosure  c:     Internal Revenue Service  This response is in reply to your recent correspondence to the Better Business Bureau concerning an outstanding obligation to the Internal Revenue Service. Thank you for the opportunity to respond to your concerns. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the ******** *******
  ******* to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. The above-mentioned account was forwarded to Coast on October 30, 2023, for the 2021 tax year. In response to the letter you received and the outstanding obligation, please be advised that we have confirmed the balance in your letter matches the information provided to our office by the ***. You may request your tax transcripts directly from the *** to review the detailed account information. The transcripts may be obtained online by visiting **************************************. If you do not have access to the internet, you may request Form ****-* by calling **************. Please note, once Form ****-* is obtained, you must follow the instructions and be sure to fax or mail the completed form to the address on the reverse side of Form ****-* . In response to the telephone communication on November 27, 2023, that was referenced in your correspondence, please be advised a review of the call recording was completed and no evidence of the alleged conduct was found. Please also note that private collection agencies such as Coast, working on behalf of the ***, are not permitted to communicate via email or text message. Coast provides several options for submitting documents including a fax number dedicated to receiving correspondence on behalf of the ***: ***** ********, and a physical mailing address: **** *** *** ******** **. All approved means of accepting correspondence on behalf of the *** are established following the guidelines provided by the ***. In response to your statement that you continue to receive nasty accusatory letters, a review of the account reflects our office has only mailed you one letter on November 10, 2023, in accordance with our contractual requirements with the ***. I hope our commitment to resolving your concerns is apparent.  Should you have any further questions or concerns, or need assistance obtaining your tax records, I invite you to contact a Coast Customer Care Representative at ***** *********  Sincerely, Coast Professional, Inc.

  Customer Answer

  Date: 12/05/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  The business did not resolve the issue...it's a cut and paste template response.   The company is refusing to accept my Accountant/CPAs information that would resolve the issue so that they can continue to charge me interest, file liens against me, and ultimately ruin my credit and my life.   Coastal says it's not allowed to correspond via: email---but offers no statute, federal rule, regulation or other legal citation.  I believe they just made that up so they can continue dragging this out for as long as possible. Again, they offer me fax or mail. AGAIN, I DO NOT HAVE A PRINTER.  the letter provided by my CPA/Accountant was snet to me via: email.  I need to FORWARD it to the business.  I can't afford to have this handled by my accountant.  It could be very easily resolved --- if Coastal wanted to resolve it.   They do not.    The letter states that they reviewed the call, and LIED saying that there was no problem....I ASKED THE FIRST MINUTE OF THE CALL for the email address and the representative told me that he was going to provide it to me, but first he had to "verify" my information.  The verification process went on for 10 minutes while the collection agency took ALL my informaiton so they could harass me with letters and calls and be able to lien my property if it's not resolved or whatever else.  I was SCAMMED on the call.  it's not that BIG of a deal.  it's email.  I can encrypt it---just like TONS of banks, credit card companies and the IRS does.   
  
  Regards, 
  
  **** ******

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coast professionals incorporated sent collection letters to a state I have not been in for 10 years, they submitted to the IRS to garnish my wages without notification. Once contacted they sent me updated letters stating I need to respond to them by 11/02/2023. I received notification on 10/27/2023 wages would be garnished. I called them and they argued that is not the date on the letter, I sent them email confirmation and they stated well there is nothing they can do.

  

  Business Response

  Date: 11/08/2023

  This letter is in response to recent communications received by Coast Professional, Inc. (Coast) concerning an outstanding obligation to the U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service). Thank you for the opportunity to respond to your concerns. Fiscal Service placed your account for with Coast on May 21, 2023. Coast did not purchase and does not own the account and has only acted as a third-party debt collection agency for the account placed by the current creditor, Fiscal Services. Ms. ********, after review of your account transaction history, we have ceased the Administrative Wage Garnishment (AWG) process and the account is no longer with Coast as it has been recalled by our client. We hope our attempts to resolve your concerns is apparent. Please understand it is Coast’s intent to assist you while staying within Fiscal Service’s guidelines. If you have any further questions or concerns concerning this matter, you may contact Fiscal Services directly. Sincerely, Coast Professional, Inc.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency keeps calling stating that I owe the IRS. I have paid the debt . The debt came out my taxes already that I filed. I don’t owe the state anything else. They took there money automatically . I called the state and they have the money.
  Next, I will file a lawsuit for going through this hindering experience. They need to communicate

  

  Business Response

  Date: 11/06/2023

  This reply is to your recent correspondence concerning communications your office received from ******** ******.     Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office.    Sincerely,    Coast Professional, Inc. 

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  I received a debt collection letter from Coast Professional Inc. and it says I owe the ********** ** *** ******** However, when I contacted the *** they said they had no record of the debt, debt with my information, the reference number on the letter or an account that was sent to collections. According to the letter received, I had to contact Coast Professional. This is the second notification of collections; a initial letter was recieved a year ago. I contacted Coastal Professional when the first letter was received and a request for debt information was submitted. I was informed I would receive the requested information in 30 days. I have yet to receive any information since the request, until a year later (today) another letter for collection of debt owed was again received. I have requested the name and address of the original creditor when contacted and spoke to a live representative on the initial notification. Coastal Profesional Inc has yet to send the requested information. They apparently wait a few months and then send you another notification of debt collections without se ding you the requested information. I need detailed information on the inital creditor so I can dispute this claim.

  

  Business Response

  Date: 09/29/2023

  Dear Ms. *******This letter is in response to recent communications received by Coast Professional, Inc. (Coast) concerning an outstanding obligation to the **** ********** ** *** ********* ****** ** *** ******
  ******* ******* ********* Thank you for the opportunity to respond to your concerns. The **** ********** ** *** ********* ****** ** *** ****** ******* ******* ******** placed a defaulted account for collections with Coast on September 04, 2023. Upon receipt of your correspondence from the Better Business Bureau, Coast requested proof of the debt from Fiscal in accordance with your request and has ceased collection activity until the documentation is mailed to you. With regard to your statement that our office has now contacted you without having provided documentation you previously requested, please allow us to provide some clarity. Prior to the most recent placement of an account by Fiscal Service on September 4, 2023, a different account was previously placed with our office on July 30, 2022. Coast account transaction history reflects that your written dispute on this earlier account was received on September 2, 2022. Coast promptly ceased collection activity on the account and requested verification of the debt from our client at that time, in accordance with your request. Verification of the debt was not received by Fiscal Services before they recalled the account on January 3, 2023. We understand your concerns and take them seriously. Please understand the documentation you requested may take 60-90 days for receipt; the account in question will resume collection activity after the documents are sent to you and you have time to receive them. It is Coast’s intent to assist you while staying within Fiscal Service’s guidelines. If you have any further questions or concerns on your account, please contact a Coast representative at ****** ********* Sincerely, Coast Professional, Inc.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last month I have started receiving invoices from Coast Professional, Inc. The letter states I owe taxes for 2021 (which I do not! see attached paid and cashed statements) and the invoice shows zero owed by me with interest and penalties growing. Someone needs to stop this before it ends up on my credit report! I called the IRS and they do not show I owe anything!
  
  Please Assist!
  ******* ******** ************ 

  Customer Answer

  Date: 09/21/2023

  There is no taxes to the IRS from Coastal only fees they are trying to collect. I called the IRS and they don’t show I owe anything. what additional information do you need?

  

  Business Response

  Date: 09/29/2023

  The business has responded but asked that their response not be published.

  Customer Answer

  Date: 10/03/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Attached is the check #**** for the invoice which was mailed out today, 10/3/23, which should arrive before the due date of 10/13/23. 
  **************
  Regards,
  
  ******* ********

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  Coastal Professional Inc. Garnished me for a little over 8 months in 2019 and intercepted my Federal Taxes stating that it was for my Student Loan debt. I didn't fight it or argue, because I knew that I attended college and had taken out loans. But last year when I checked the balance of my loans, I noticed that none of the funds that were garnished from me were applied to my debt. I spoke with (******) the Agency that now has my loans, and they have no information or knowledge of any other entity absorbing my account or money being applied to my loan balance. This is totally bizarre that Coast has just stolen around 11k from me without an Invoice or proof of transactions showing my balance decrease. I would like to know where all of the money that was garnished from me went. I tried contacting Coast Professional Inc, but they are no longer in business, and I need this issue resolved immediately. I have also attached documents showing the Garnishment Letter my employer received from Coast Professional Inc, on behalf of the U.S. Department of Education, as well as paystubs showing the deductions/garnishments. I am also in the process of obtaining a letter from the IRS to show the interception of my 2019 Tax fund. It's also odd that the literature shows two different balances. One says $20,109.75 and one has the balance at $24,733.49. But when I check my *** account, I have a balance of 14,591.12. This to me is all strange, and I need answers.
  Thank You, *****.

  

  Business Response

  Date: 08/07/2023

  The business has responded to the complaint, however, they have asked that their response not be published. ****** ** **** 
  
  ****** ******** ****** 
  *****  ****** ********* ******* 
  *** ****** ***** ***** 
  ******** ** ***** 
  
  ***  *** ********* ****  ******** 
  
  **** ****** 
  
  **** ***** ** ** ******** ** **** ****** ************** ********** ************** **** ****** ******** **** ***** *********  
  
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  Customer Answer

  Date: 08/08/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The response that Coastal submitted is not acceptable. I should not have to contact the U.S. Department of Education "which I already have, and they have no record of anyone absorbing my debt or taking over the collection process of retaining the outstanding balance." If Coastal truly indeed had authorization to collect from me, they would definitely have record of the garnishment that they applied. I have letters from my employer and paystubs to show the deductions. This is theft, and I would like more information on this issue immediately. 
  
  
  
  Regards, 
  
  ***** ********

  

  Business Response

  Date: 08/11/2023

  The business has responded to the complaint, however, they have asked that their response not be published. ****** ******** ******
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