Complaints

This profile includes complaints for Coast Professional, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Coast Professional, Inc.

  4273 Volunteer Rd Geneseo, NY 14454-9444

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coast Professional has been contacting me daily as a third party debt collector for the IRS. However, I have corresponded with the IRS and reviewed my online account and I am compliant, with no notices or forms issued and no outstanding balance owed. Why I am continuing to be contacted by a debt collector for the IRS as someone who owes no tax debts is deeply troubling.

  

  Business Response

  Date: 12/30/2024

  Dear ******* *****, We are writing in reply to your recent correspondence to the Better Business Bureau concerning telephone calls you have received from our office. Please be advised that we have researched our inventory of Internal Revenue Service accounts with the limited information provided in your correspondence and were unable to identify an account in your name. Having said that, during our review of Coast telephone records, we found that the telephone number you did provide ending in **** is listed as a possible contact number for ***** **** In the event we have contacted a wrong party, and you are not associated with ***** ****, please clarify for our office and we will remove your telephone number from our active contact list. Alternatively, if you are associated with ***** *** or have updated contact information for their office, we invite you to contact our office. We hope our endeavors to address your concerns are apparent. You may contact our office at ***** ******** if you would like to discuss this matter further. Sincerely, Coast Professional, Inc

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite my efforts to rectify this matter concerning account # *******, Coast Professional, Inc. to date failed to prove that this account is mine. You have failed to provide me with a copy of any viable evidence bearing my wet ink signature, showing the account is being reported accurately. I have documented my correspondence with you, and I have filed complaints with the appropriate authorities since you have not removed this item from my credit report. This will serve as your legal notice pursuant to the provisions of federal law, the Fair Debt Collection Practices Act (FDCPA), to cease all communication with me in regard to the debt referenced above, including the frivolous reporting of this account to any credit reporting agency. If you fail to heed this notice and if I find that this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company as well as the original creditor for all applicable damages, as well as for statutory penalties provided ***er the FDCPA and FCRA. You are also notified that should any adverse information continue to be placed on my credit reports as a result of this notice, appropriate actions will be taken. Please give this very important matter the attention it deserves.

  

  Business Response

  Date: 11/27/2024

  Dear Better Business Bureau, We are writing in reply to your inquiry concerning Mr. ******-***'s correspondence, in which he disputes the debt placed with Coast Professional, Inc. (Coast) by the State of Missouri Office of State Courts, on behalf of Florissant Municipal Court.  Coast did not purchase the debt nor is the owner of the debt and has solely acted as a third-party debt collector.  Enclosed for your review is a copy of Coast’s response to Mr. ******-*** directly, along with his additional correspondence to our office as well as the verification of the debt sent to him.  In response to Mr. ******-***'s recent allegation of ID theft, we have taken the liberty of ceasing all future collection activity by Coast and will await the recall of the debt by our client. We hope you find our response sufficient.  Should you have any questions or concerns regarding this matter, we invite you to contact Coast Operations Manager, Ms. Erin L***, at ***** ******** or directly at ***** *********  Sincerely, Coast Professional, Inc. Enclosures 

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am suspicious Coast Professional, Inc. is a fraudulent company. I was issued a letter regarding a tax liability for my business. When I called, they said they no longer had a case on file for my company. I am concerned this was a SCAM to get personal information. When I spoke to the IRS, they have no record of a tax liability.

  

  Business Response

  Date: 11/21/2024

  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office. 

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DONT OWE THIS AS A CHARGE-OFF DURING COVID-19 AS WILL SEE IN PROOF PLEASE DECEASED ON COLLECTION OF MATTER I am writing in regard to the above-referenced debt to inform you that I am disputing this debt. Please verify the debt as required by the Fair Debt Collection Practices Act. I am disputing this debt because I do not owe it. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive further telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. §1692(c). Thank you for your attention to this matter. Sincerely THE ACCOUNT AS CHARGED OFF BY THE ORIGINAL COLLECTION OF DEBIT AND I HAVE NEVER RECEIVED A LETTER NOR CONTACT I HAVE PROOF OF CHARGE OFF AS OF MARCH 2022.

  

  Business Response

  Date: 09/23/2024

  We are writing in reply to your recent correspondence submitted by ****** ****** to your office concerning an outstanding obligation to the Internal Revenue Service (IRS). Thank you for the opportunity to respond. As ****** ****** has requested no further communications from Coast, our office is addressing the response directly to the BBB and in accordance with our contractual agreement with the IRS, we will initiate the return of theaccount to their office. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the Internal Revenue Service to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. The above-mentioned account was placed with Coast for collections on August 21, 2023. In response to the dispute of the debt, please understand that Coast does not have the authority to access a consumer’s personal tax records. Tax transcripts may be requested directly from the IRS for the review of the IRS’s detailed account information. The transcripts may be obtained online by visiting ***************************-transcript. If access to the internet is not possible, Form 4506-T may be obtained by calling **************. Please note, once Form 4506-T is obtained, the instructions on the form must be followed and the completed form faxed or mailed to the address on the reverse side of Form 4506-T. We hope our endeavors to address ****** ******** concerns are apparent. Please understand it is Coast’s intent to assist every consumer while staying within the Internal Revenue Service guidelines. Sincerely, Coast Professional, Inc.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DONT OWE THIS AS A CHARGE-OFF DURING COVID-19 AS WILL SEE IN PROOF PLEASE DECEASED ON COLLECTION OF MATTER I am writing in regard to the above-referenced debt to inform you that I am disputing this debt. Please verify the debt as required by the Fair Debt Collection Practices Act. I am disputing this debt because I do not owe it. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive further telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. §1692(c). Thank you for your attention to this matter. Sincerely THE ACCOUNT AS CHARGED OFF BY THE ORIGINAL COLLECTION OF DEBIT AND I HAVE NEVER RECEIVED A KETTER NOR CONTACT I HAVE PROOF OF CHARGE OFF SINCE 2022

  

  Business Response

  Date: 08/14/2024

  
  Dear ***** *****,
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB)
  concerning an account placed with our office by The U.S. Department of the Treasury Bureau of
  the Fiscal Service (Fiscal Service) on behalf of the Small Business Administration (SBA). Thank
  you for the opportunity to respond to your concerns.
  To begin, Coast’s compliance department has reviewed the account in question and found that
  Fiscal Service placed your account with Coast Professional Inc. (Coast) on March 25, 2023. Coast
  did not purchase and does not own the debt and has only acted as a third-party debt collection
  agency.
  Ms. *****, both your BBB correspondence and the separate email you sent to our office on August
  7, 2024, reflect your dispute of the debt as well as your order to cease and desist all future
  communications with you. Coast will take this opportunity to advise you that both your dispute
  and cease and desist were sent to Fiscal services and your account has been documented
  accordingly. Please be advised that Coast does not report to the credit bureaus for Fiscal Services.
  We hope our endeavors to resolve your concerns is apparent. Should you wish to rescind your
  cease and desist to discuss repayment of the account, Coast will require it in writing.
  Sincerely,
  Coast Professional, Inc.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank for letting this business know that my debt was charge off and the info that it was charged and called a lost I got sick from COIVD and still suffer I am now under SSDI becasue of the issues from COVID-19.
  
  Regards,
  
  ***** *****
  
  
  
  
  

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has started garnishing my wages without providing any information. Despite my repeated requests for details and sending a debt validation letter, they continue to ignore me and only send the same uninformative document. I’ve called multiple times and been given the runaround; on one occasion, they even claimed they couldn’t find my account. When I finally spoke to someone about my information requests, they said they didn’t have the information. I want all activities to stop immediately. It is unacceptable that this company is garnishing my pay without any judgment, even though they claim to have one but refuse to provide it. This needs to be resolved.

  

  Business Response

  Date: 07/22/2024

  We are writing in reply to the BBB’s correspondence concerning Mr. *************** inquiry regarding an account placed with our office by *** **** ********** ** *** ********* ****** of the ****** ******* ********. Please be advised that Mr. ************* reached out to our office directly, prior to his inquiry with the BBB, which included his direction to cease-and-desist further communications with him. Coast responded at that time. As Coast is required to adhere to the laws that govern our industry and have documented Mr. *************** account accordingly, we are providing the BBB with a copy of our response dated July 19, 2024 which addressed the issues he raised. Coast certainly remains willing to assist Mr. ************* resolve his concer 

  Customer Answer

  Date: 07/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ***** ****

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ******* ******** Im making this complaint for my Mother *** ***** mom is 89 years old and she has me look over letters like this because there are so many scams sent to older people my parents were divorced several years ago mom receaved railroad retirement due to she was the first wife my dad pasted away in 2022 and the railroad retirement ended she was notified two months after his death she would have to pay back the railroad part they sent her a letter told her she could make payments so she sent them 100 dollars she never heard another word from them all she has is a canceled check they never told her what the balance was or that they had gotten her 100 dollars two years later she received a letter from the government they were going to take what she owed out of her social security we sat down and wrote them explaining we had not receaved any more notices from them tilll then last month they took over 300 dollars out of her social security 30 days following she gets a letter from this collection agency I dont know if this is fraud or elder abuse

  

  Business Response

  Date: 07/02/2024

  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning correspondence mailed to Ms. *** ***** by Coast Professional, Inc. (Coast). Thank you for the opportunity to respond to your concerns. Please understand that we are prevented from communicating with unauthorized third parties without the express permission of Ms. *****. With that said, we will take this opportunity to assure you that Coast is a reputable agency with many years of experience in working with several federal and state agencies. We invite Ms. ***** to contact our office to provide her verbal permission to communicate with you on her behalf. Alternatively, you may have her submit permission in writing and we would be happy to assist you in discussing the matter further. We hope our endeavors to resolve your concerns is apparent. Should Ms. ***** like to contact our office directly, we invite her to call a Coast representative at * ***** ********* 

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent a collection notice saying it was for the ***. I called the *** and I owe nothing. It's out and out fraud 

  

  Business Response

  Date: 07/02/2024

  We are writing in reply to your recent correspondence concerning an outstanding debt to the BetterBusiness Bureau (BBB). Thank you for the opportunity to respond to your concerns.Please be advised that our office has reviewed our inventory of accounts and was unable to identifyan active Internal Revenue Service (IRS) account in your name, based on the information youprovided in your BBB correspondence. In the event you have received some recentcommunication from our office regarding an IRS account, please provide the account number sowe can research the matter further and provide you with the information you have requested.During the course of our review, we also found your email dated June 24, 2024, which references account number *********. Please understand that number corresponds with an account previously placed with our office by the ********** ** *** ********* ****** ** *** ****** ******* ******* ******** on behalf of ********** ** ******** ******* ****** Coast records reflect ****** ******* placed the referenced account with our office on October 23, 2022, which wassubsequently paid on November 21, 2022. Coast certainly remains willing to assist you further. Should you wish to discuss this matter further, we invite you to contact our office at * ***** *********

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from someone named Jessica claiming to be from here. She was asking for my address and when I asked her what address she had, she refused to provide it. She asked if I had received a letter from December 2023. I stated no. She refused to provide any additional information beyond this. I explained multiple times that I never received a letter from 6 months ago. Why is this is reference to? Why would this company not reach out via mail again if there one and only attempt was in December 2023? I do not answer calls from unknown numbers that do not leave voicemails.

  

  Business Response

  Date: 07/05/2024

  We are writing in reply to your recent correspondence concerning an outstanding obligation to the ******** ******* ******* *****. Thank you for the opportunity to respond to your concerns. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the ******** ******* ******* to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. The above-mentioned account was placed with Coast for collections on December 18, 2023. In response to the telephone call you received and the Consumer Care Representative’s unwillingness to provide you with the address on file, please understand that Coast is required to maintain the security and privacy of your tax information. To do this we will ask you to provide your name and address of record before assisting you in resolving your account. We will also perform two factor verification by asking you for the f***t five digits of your TAN – Taxpayer Authentication Number provided in any letter to you from our office. The representative from Coast will then provide the subsequent five digits to complete the verification. In the event you do not have the TAN available, the same two factor verification may be completed utilizing your social security number. Lastly, your date of birth must also be verified. Having said that, the agent documented your request to cease telephone calls to you. With regard to your request for detailed information pertaining to the debt, please understand that Coast does not have the authority to access your personal tax records or direct communication history with the ***. You may request your tax transcripts directly from the *** to review the detailed account information. The transcripts may be obtained online by visiting *************************************. If you do not have access to the internet, you may request Form 4506-T by calling ****** ********. Please note, once Form 4506-T is obtained, you must follow the instructions and be sure to fax or mail the completed form to the address on the reverse side of Form 4506-T. After you receive the transcripts and have the opportunity to review your tax records, you may contact our office for further information or assistance. I hope our commitment to resolving your concerns is apparent. Should you have any further questions or concerns, or need assistance obtaining your tax records, I invite you to contact a Coast Customer Care Representative at ***** *********

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14th, 2024 I received a letter from coast stating I owed a balance to the department of the treasury. This letter gave a deadline of June 9th to call and set up a payment plan, or make a payment. I received this letter five days AFTER the deadline given. I recently moved in April, and filled out a change of address form at that time. I called Coast, and was told that I cannot make a payment plan because my account was delinquent since I missed the deadline. They stated I need to pay in full, or my wages would be garnished. I explained to the agent on the phone that the letter must have gone to my previous address ( as it says on the front no longer lives here handwritten) and I didn’t get it until June 14th. The agent took down my new address and agreed it was sent to the wrong place, and then proceeded to tell me that I still cannot set up a payment plan because the letter was sent out May 10th. I understand that, but I did not get it until June 14th. That is not my fault. I filled out my change of address form. I cannot help if the mail was not delivered to my current address. The only option I was given was to pay in full immediately or my wages would be garnished. This seems entirely unfair when my mail was late. I have NO problem paying my debt, but I cannot pay in full and would like to set up a payment plan. I have Informed delivery from the USPS and I can prove I did Not get my mail until the 14th.

  

  Business Response

  Date: 06/21/2024

  
  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office. 

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Coast professional states they were not notified of a change of address for me which caused me to not get the mail sent in May until AFTER the deadline of June 9th. I filled out a change of address with the United States Postal Service when I moved in April. I’m not sure what else I could have done, or how that is my fault. I no longer am interested in a payment plan. I am fine with the wage garnishment, but this seems very unfair for something that wasn’t my fault. I understand mail was sent in November, and I understand I owe the debt. My complaint is no understanding by the company of how it is not my fault my mail did not arrive on time.  Regards, ***** ******

  

  Business Response

  Date: 06/25/2024

    Dear ***** *******  We are writing in reply to your most recent correspondence to the Better Business Bureau (BBB) concerning the account placed with our office by The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service) on behalf of Department of Veterans Affairs (VHA).   Ms. ******, please allow us to clarify that our office is obligated to a contractual agreement with Fiscal Services.  While Coast acknowledges your assertion that you updated your address with the U.S. Postal Service, our office was not notified of the change by either the postal service or you prior to the garnishment, and as a result was unable to prevent the Order of Wage Withholding from being sent  to your employer. Pursuant  to our contractual obligation, once Fiscal Services mails  an Order  for Wage Withholding, we  are unable  to  circumvent  the Administrative Wage Garnishment process or enter a consumer into voluntary payments in lieu of wage withholdings.  At the point that you contacted our office, Coast representatives provided you with the options available to us.    Coast  certainly  understands  your  frustrations  regarding  this  matter  and  takes  your  concerns seriously.    Should  you  wish  to  discuss  voluntary  payment  options  above  and  beyond  the withholding  amounts  or  an  untimely  hearing  request,  we  invite  you  to  contact  a  Coast representative at ###-###-####.     Sincerely, Coast Professional, Inc.