Business ProfileforLow Cost Vet Mobile

Initially my dad went to the veterinary clinic to set up an appointment for a dental cleaning and extractions the appointment was supposed to be around $120 including the medicine and blood work with appointment 1/30/24. When our dog hunter was inside they come back out telling my dad instructions of the medicine, but at the the same time to sign. She said "pay attention what I'm saying about the medication." While pushing him to sign and he noticed the price was not what was said. The price came out to $242.05. My dad disputed with her, but said he did understand yet they were talking the same language (*******). He noticed he was being taken advantage of, but ended up paying. Then after they had the results of the blood work they told us to come in for more medication and to pay for the dental surgery package. This time I come back to vet van on February 14, 2024 with my dad to make sure that we both hear how much its all going to cost. I even recorded the conversation on my phone with voice memos app that says the location we were at. We were told it was going to cost $950 for the package plus medication and teeth extractions. They told us the low cost is $450 and high cost is $950 total also whatever extractions are not done will be refunded to us. I have it all recorded because I didn't want to have the same issue that happened to my dad intially happen again. February 17, 2024 comes for the dental surgery at 5pm my dad drops off hunter with my brother and mom. He was told to wait for him so he waited in the car and told them he will parked right next to the van in the silver **** escape. Around 8:30pm he was called to pick up hunter and he walked over to the van where he was sprung a bill of $581.95 for teeth extractions even though it was all included. My dad calls me telling me whats transpiring and I told them I was with him the day you guys told us everything that is included in the dental package. They yelled at my dad and threatened to call animal control to take our dog. Second page. The guy I spoke to the phone was a young ******* male that had an attitude that I told him I had the recording of what was said. He told me send the recording so I sent it to my dad so they can hear it. After I sent it he says when I hear it if its true all I'll be able to do is say sorry, but you'll still need to pay. He heard it and started laughing and said "shes right shes right." I know he didn't hear it because she even said the extractions are included. He kept calling the owner because my dad was going to call the police. The owner comes out saying he needs to pay and calls his employee that we spoke to that day to speak to my dad and hands him the phone. Then after talking to the lady the owner snatches the phone from my dad during the middle of the conversation saying I don't ever want to see you around here again and I'm going to call animal control to take your dog if you don't pay. So my dad called the police. The police come and say they can't help over a financial discpute. We never met the veterinarian or even spoke to him. We only ever spoke to the owner of the business and the people that collect the money. They work inside the van and you never see who's truly working on your pet and all after care talk is spoken with the people that collect the money. When I asked for the prescription so I could order they said we have our own pharmacy and only give medication that way. We were forced to buy throught them and when checking out the prices they are over charging double to triple on some medications. When we went to the house to pick up medication theres so many chewy boxes making me assume they order medication through them and resell it at a huge markup. To go back to the situation, the police said to fight it in small claims court and contact BBB. Around 10 we finally left. $581.95 was paid on 2/17/24 which is what we are disputing. $1096.95 was paid 2/14/24. $242.05 was paid on 1/30/24.