Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  214 West Avenue Albion, NY 14411

• 

  Monro, Inc.

  980 Central Ave. Albany, NY 12205

• 

  Monro, Inc.

  1511 Rte. 9 Clifton Park, NY 12065

• 

  Monro, Inc.

  791 W. Main St. Rochester, NY 14611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/27/25 07:33
  On my visit, I reported a persistent air pressure issue in my rear driver-side tire, as indicated by my vehicle's TPMS system. I explained the issue and suggested that it may be due to a leak or a bad tire.
  
  Without performing a proper inspection or leak test to determine the actual source of the issue, a new tire was ordered and installed. However, the issue persisted after installation. Upon returning to the shop, it was then properly diagnosed by a technician that the real issue was not with the tire, but a cracked rim.
  
  This oversight resulted in the unnecessary sale and installation of a new tire, which did not resolve the original problem. I believe this violates provisions under the Nevada Revised Statutes (NRS), particularly:
  
  - **NRS 487.6875–487.6889**: Which require proper diagnostic procedures, written estimates, and approval for auto repairs.
  - **NRS 598**: Prohibiting deceptive trade practices, including charging for services not properly rendered or misrepresenting the necessity of repairs.
  
  I am writing to formally dispute a recent service provided at your shop related to a tire replacement on my vehicle. On my visit, I reported a persistent air pressure issue in my rear driver-side tire, as indicated by my vehicle's TPMS system. I explained the issue and suggested that it may be due to a leak or a bad tire.
  
  Without performing a proper inspection or leak test to determine the actual source of the issue, a new tire was ordered and installed. However, the issue persisted after installation. Upon returning to the shop, it was then properly diagnosed by your technician that the real issue was not with the tire, but a cracked rim.
  
  This oversight resulted in the unnecessary sale and installation of a new tire

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from ********* ****, #********.            I have
  reached out to the location in which Mr. **** had his tire replaced and when
  Mr. **** came into our store, he did not request a tire repair to be done on
  his vehicle.  Mr. **** requested a
  ******** tire be replaced on his rim. 
  The locations technician or manager were not informed that Mr. **** had
  a concern with the tire leaking air so they would have had no reason to do a
  leak test since the request that was made was for a new tire.  The store has replaced the tire and Mr. ****
  still has possession of said tire.  Mr.
  **** was offered a complimentary oil change for the inconvenience of having to come
  back to the location and he declined this offer.  There would be nothing further we can do
  regarding this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have attached my response for your review.
  
  
  
  
  
  Regards,
  
  
  
  ********* ****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/17/2025

  This letter is in response to the complaint from ********* ****, #********.            We would
  not be refunding Mr. **** for a tire that he has on his vehicle as the store
  has stated that they were not informed that Mr. **** needed the tire inspected
  he requested a specific tire for replacement and that is the service that was
  provided.  There would be nothing further
  we would offer.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was sent into this location for a tire rotation and oil change around 22,000 miles. I got the cararound 15,000 miles with brand new tires. Right after the oil change/ tire rotation my car was put into the shop for a month. I got it back, it was due for an inspection, but I needed to drive a certain amount of miles before the inspection. When it was time for the inspection, I again brought it to Munroe where they passed me. fast-forward another month. My maintenance alert on my car goes on. I called the store to ask them at what miles I brought it in at because they did not give me a sticker or tell me. They said around 22,000 miles. It would not make sense that I would need another oil change/ tire rotation. it became clear that my tires were not rotated as my back tires are still almost brand new and my front tires are almost bare. I don’t know how they could have passed my inspection with the tires being what they were, they didn’t even address how bare they were. it became apparent that they never even touched The tires the first time I brought them in. I called the store to let them know and they said I could come in that week and speak to a manager. I spoke to manager, and he said that he could not prove whether they were done or not. They have no cameras, and I brought it in too late. However, i paid then to do a service. There was an exchange of a good, but yet no service was done. I then called the 1-800 number as the manager told me to do and all they did was call the store and repeat to me what the manager already told me. When I asked for a manager, they sent me to a voicemail in which I asked for a call back or else I would have bring in some sort of authority because what they did was illegal. they didn’t call me back so i called them back and they said that They will not talk to me because i mentioned that i would bring in said authority figure if we could not come to an agreement.

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from ******* ******, #********.            Ms. ******
  spoke with our guest services department who followed our procedures and spoke
  with the store after getting Ms. ******’s side of her complaint and when the
  agent spoke with our location, they informed the guest that the location had
  informed Ms. ****** of the tires already having low tread when they performed
  the tire rotation on the vehicle on March 19, 2025 and they had recommended
  tires at that time.  The inspection that
  was performed on June 5, 2025.  We
  apologize if the location did not reset the oil change warning on the vehicle
  at the time of the oil change being done.              As for the
  tires no longer being good on the vehicle and needing to be replaced,
  unfortunately there would be nothing we can do regarding the cost of the
  tires.  Due to Ms. ****** not having
  documentation of when the tires for the vehicle were purchased due to recently
  purchasing the vehicle there would be nothing we can do regarding the tires. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   what they are saying is a lie. They never once mentioned my tires being low tread and suggesting needing new tires and they never asked for proof on when my tires were bought. They refused to speak to me all together. So everything they have said was a lie. 
  
  Regards,
  ******* ******

  Business Response

  Date: 07/21/2025

  This letter is in response to the complaint from ******* ******, #********.            As for the
  tires no longer being good on the vehicle and needing to be replaced,
  unfortunately there would be nothing we can do regarding the cost of the
  tires.  Due to Ms. ****** not having
  documentation of when the tires for the vehicle were purchased due to recently
  purchasing the vehicle there would be nothing we can do regarding the tires. Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my van to Monro's for an oil change on 7/1/25, and they put a ripped o-ring on the oil filter housing. I drove my van home and sat in it for about a minute checking a message on my phone. When I got out, there was a huge puddle of oil under my van, probably about 6 feet wide. I immediately drove it back to Monro's, but between the original spill, my van leaking as I pulled into and out of the driveway, and oil marks from the tires, my driveway is covered in stains that I can't remove. Monro's did not refund me for the oil change. They did give me some sort of gravelly substance to put on the oil stains, but it didn't do anything.
  
  The manager told me that they cleaned the oil out of the engine, but my van continued to drip oil onto my driveway for the next two days, causing more stains, so I don't think he was telling the truth.
  
  I'd like $1000 from Monro's to cover the damage to my driveway as well as the time that I've invested to try to clean it up.

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from *** *******,
  #********.            We
  apologize *** did not have a better experience when getting services done on
  their vehicle.  I do not show record that
  *** has reached out to us here at guest services to file a complaint regarding
  an oil leak after the service was performed. 
  I have filed a claim with our risk management on ***’s behalf and
  provided them also with the photo that *** provided to us.  Someone should be reaching out to *** within
  the next 72 hours regarding the demand of a refund of $1000 to cover the damage
  to the driveway.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5.20.25 I contacted Tire Choice about checking my tires, which I purchased from them in July 2024. The tires were badly worn. There was a 40,000 mile warranty on the tires and I had driven about 22,000 miles with them. The service tech Matt called the distributor about them and was told to remove the tires and send them in for evaluation, which he did. I never heard back about a reimbursement of the warranty. I called numerous times to Tire Choice and Monroe. I have all the dates documented. I spoke to Chris and Jeremiah at Tire Choice who had no clue. I then called ******** **** ************, who sells the tires to Tire Choice and spoke with Representative *******. He informed my that Tire Choice, Pottsville was credited for all 4 ******* tires on 6.2.25. I also had to buy 4 new tires costing $1111.00.

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from ******** ********,
  #********.            We have no
  record of Ms. ******** reaching out to us here at guest services to attempt to resolve
  her concern with the tire warranty.  We
  apologize that the location in Potsdam did not follow the procedure that is in
  place for tires that wear out before the warranty is up.  This is something that will be addressed
  internally and used as a coaching opportunity for the staff at that location.             I have looked at the invoices
  of the original tire purchase from June and July of 2024 when Ms. ********
  purchased her tires originally and by calculating the amount of miles that were
  driven between the original tire install and the latest tire install I have
  calculated that Ms. ******** used 40.44% of the mileage warranty that the
  manufacturer states the tires will go this would have given Ms. ******** a credit
  of $77.42 for each tire.  In conclusion the
  credit that should have been applied to Ms. ********’s tires is $309.68 +
  tax.   The total we will be refunding to
  Ms. ******** is $328.26 this will be refunded to the **** Card that Ms.
  ******** paid with on May 23, 2025.  This
  refund will be processed on July 15, 2025, and can take 3-5 business days to
  reflect.              I also want
  to note that due to Ms. ******** getting use out of the tires for the last
  22.243 miles this is the reasoning behind a “prorated” amount being refunded
  back to Ms. ********.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ********

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/23/25 I was over charged for a started which was never replaced. Instead Monroe auto service and tire on 999 east ridge road gave me an old started which was not in the system at all. They said they would pay me my money back but has yet to do so. And every time I call they say they have to call me back or they know nothing of the situation. They also forged my signature on some paperwork that I had to go through loops to even get.

  Business Response

  Date: 07/10/2025

  This letter is in response to the complaint from ***** ******, #********.            We
  apologize in the delay of *****’s refund being processed.  The appropriate approvals were needed from the
  management that oversees the location.  A
  refund of $331.25 has been processed and due to ***** paying cash for the
  transaction the refund must be provided in check form which was mailed out on
  July 7, 2025.  Due to our checks going
  out in bulk batches direct from our bank we do not have a time frame as to when
  the check will arrive to *****.  The
  check will be coming USPS, and we do estimate 7-10 business days.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I would like a full refund due to the money they costed me from doing shady work. Them giving me 300 is still me loosing and they are a million dollar company who is supposed to be legit. Pretty much scamming customers. I would like all my money back from this shady business. 
  
  Regards,
  
  ***** ******

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from ***** ******, #********.            There would
  be no further refund offered.  A refund
  of the starter that was installed and returned to our shop has been
  processed.  It is no fault of our
  location or our company that a part that is provided to us by a third party
  failed and our location would have honored the manufacture warranty of the part
  had they been given the chance to honor that warranty however ***** bought a
  new starter and installed it on the vehicle than returned our part so it could
  be returned to the part supplier.  We
  would owe nothing further to the guest.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Consumer Affairs Representative,
  
  I am reporting deceptive and possibly fraudulent conduct by Allen Tire Company (2401 N Tustin Ave, Santa Ana, CA) during my visit on July 4, 2025.
  
  At 9:58 AM, I signed a service authorization form for a standard oil change (see Attachment 1). The form included a bold clause, "customer wishes to discard old parts," yet no one informed or explained this clause to me verbally.
  
  After nearly 40 minutes with no updates, a technician stated that the oil pan drain plug and threads were stripped. I was told the car was undriveable and that the only solution was a full oil pan replacement, quoted at over $800. No alternatives were offered, nor was I provided with a written estimate, warranty, or service explanation.
  
  Under pressure and without any true repair provided, I insisted they install a temporary oversized drain plug just so I could drive the vehicle home. I explicitly declined their proposed thread-repair workaround. This was a temporary measure—not a fix—and I now face additional repair costs.
  
  Further issues include:
  
  ? I later received Attachment 3, revealing the oil filter was never replaced, despite being included in the service. This was never disclosed; ? My request to view the shop’s business license and certifications was denied; ? I was forced to sign electronically without being shown what I was signing and told I couldn’t receive my car keys unless I signed.
  
  These actions deprived me of informed consent and created a coercive service experience.
  
  What I Am Requesting:
  
  ? A refund or correction of all misrepresented or incomplete services; ? An investigation into the shop’s conduct and licensing compliance; ? Compensation for time and wages lost on July 4, reflecting fair holiday labor standards.
  
  I can provide all relevant documentation upon request.
  
  Sincerely, **** ** Email: **********************

  Business Response

  Date: 07/10/2025

  This letter is in response to the complaint from **** **, #********.            I have reviewed
  the invoices that the guest has provided regarding the oil change that he had
  requested be done on his vehicle and our location has documented the invoice very
  well describing what was found at the time of starting the invoice and what
  would need to be done to repair the oil pan due to the drain plug not being
  installed correctly by the previous shop that performed the oil change on the
  vehicle.               We do not
  compensate for lost time however we do apologize that the guests holiday of
  July 4th was inconvenienced by this incident.  To explain what causes the threads in a oil pan
  to strip out it usually occurs due to over-tightening or improper
  threading of the drain plug or If the technician forced the
  plug in or used excessive torque—often from a
  previous service.  And as
  our location explained to the guest the threads fell out of the oil pan as they
  were taking out the drain plug which would show that this occurred at a
  previous service.  The guest has not been
  a customer of our location in the past with this vehicle.  The only way that our shop was able to finish
  the oil change for the guest once the threads came out of the oil pan was to
  put an oversized drain plug into the oil pan and they did let the guest know
  that this is a temporary fix and they would recommend getting the oil pan
  replaced.            There would
  be nothing further we can do regarding this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for forwarding the business’s response regarding my complaint. I must respectfully reject their conclusion and submit this formal rebuttal outlining unresolved discrepancies, unsupported claims, and serious service deficiencies. Unsupported Assumptions About Prior DamageThe shop claims the oil pan damage was caused by improper servicing from a previous technician. However, this conclusion is speculative and not based on any physical evidence. They have not provided torque measurements, photographic documentation, or pre-service inspection notes to confirm the damage existed prior to their involvement.Notably, I was only informed of the issue almost 40 minutes after I authorized a routine oil change, with no communication during that window. If the oil pan threads “fell out” during removal, it is equally—if not more—plausible that the damage occurred during the technician’s attempt, possibly due to excessive torque or mishandling. I formally request the business to produce objective, time-stamped evidence supporting their assumption that the failure occurred beforehand. Lack of Timely Communication and Direct ContactSince the incident, the business has made no attempt to contact me directly, explain what happened, or offer a resolution. All communication has gone through BBB, further highlighting their disregard for customer follow-up.During service, I received no written estimate, no opportunity to consent to alternatives, and was only told the vehicle was undriveable when it was already on the lift. I felt pressured to accept a temporary oversized drain plug simply to retrieve my vehicle. This is not how a reputable service provider should operate. Oil Filter Service and Misrepresentation of ConsentAttachment 1 clearly includes the oil filter as part of the scheduled service. However, Attachment 3 (post-service documentation) revealed the oil filter was never replaced. Despite this omission, the shop falsely claimed I “refused” the replacement—an outright misrepresentation of my consent. No one ever asked me about declining the oil filter, nor did I receive any documentation stating I opted out.This service breach, combined with their attempt to rewrite the narrative, raises serious doubts. It suggests that the shop may have used the oil change as a pretext to create or exploit damage, potentially in order to upsell me into an unnecessary $800 oil pan replacement. Such conduct may point toward deceptive or even fraudulent practices. Violations of Consumer RightsI was required to sign electronically without being shown the document and was told I could not retrieve my keys unless I did.My request to view business licenses and technician certifications was denied.The shop failed to replace the listed oil filter, charged for it, and then misrepresented my consent.The shop provided no estimate, no warranty explanation, and refused to disclose service alternatives.My July 4 holiday was disrupted, and I suffered loss of wages and emotional stress.Request for ActionI respectfully ask that BBB maintain this complaint as Open and Unresolved. I request the business be required to:Provide clear evidence that the oil pan damage existed prior to their service;Account for the discrepancy between Attachment 1 and the oil filter omission in Attachment 3;Explain why no follow-up communication was initiated with me;Refund incomplete or misrepresented service charges, including the oil filter;Compensate for time lost, holiday disruption, and the burden of additional repairs.Thank you for your continued advocacy for consumer fairness and transparency.Sincerely, **** ** Email: **********************

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from **** **, #********.            I have
  forwarded the guests complaint to or risk management department to have our insurance
  company get involved in investigating the matter further due to the guest believing
  that our company is responsible for the replacement of the oil pan.              There is
  nothing further we can do regarding this matter our insurance company ********* will be inContact with the guest within the next 48-72 hours.            We do not
  compensate for lost time as it was stated in my last response.  There would be no refund offered to the guest
  while the investigation is on going and once ********* has decided regarding
  this complaint the guest can reach out to our guest services department and request
  a refund of services.  If the services
  were paid for through ******* and no money was exchanged between the guest and
  our shop the guest would need to make a request through ******* for a refund at
  that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/13/2025 Shop#120 Elm Rd.NE Warren, Oh. Request for Brake,inspect. repair and whatever was needed, do to a grinding noise. Drop off at 9am. At 11:20am from private number Mgr. C******* called and said brakes and rotors are needed, I said " Whatever it needs to fix it, yes get it done"! At 6pm was informed they would be done soon,6:30was told finishing up. My husband and I went to shop and vehicle was pulled out for test drive, then back into a bay. The Mgr. said they could hear the front wasn't right, brake clips broke that came with the New Pads and they would look around (literally on the ground ,everywhere in shop) for some to replace them, at this time he also told us that all 4 calipers where Frozen,and that he was an Airplane mechanic and new how to hammer them loose, he never informed me prior to my arrival so I surmised they replaced them as I said "whatever it needs" to fix it. After they replaced the clips I paid $1123.67. At looking at my bill the milage was recorded as 202,000, this was incorrect as it is only 112,253. Not a big error considering what follows.The next day same grinding noise so we went back to Monro mgr.C******* and wanted the Calipers done correctly, with no charge, the mgr. said he would deside what got done and how! At this point my husband and I told him we was going to my local *** dealership for an inspection of the work that they had done. My local dealership did a video inspection,by their master mechanic which they sent to me to show us what was done wrongly,,whom informed us that the New Rotors had heated up and Worped and needed fixed, brakelines needed flushed, all 4 Calipers are Frozen and need replaced! I am paying to get fixed the work Wrongly done by Monro, costing $2191.75 at the dealership. Had Monro done this work correctly in the first place I would not be paying for additional repairs and inconvenience of no car. I feel Monro should reimburse me for the work that was performed wrongly in the amount of $1123.67.

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from ******* *******, #********.            I apologize
  that the brake work was not done in full for Ms. *******’s vehicle and that the
  work that was done did not resolve the concern with vehicle.   I have reviewed the documentation that has
  been provided and we will be processing a refund for the $1,123.67 that Ms.
  ******* paid to our shop for the brake work that did not correct the vehicle.  The refund will be processed on July 15, 2025,
  and will be credited back to the **** Card Ms. ******* paid with.  It can take 3-5 business days for the credit
  to reflect to the card.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/27/25, I called Tire Choice Auto to ask if a $53.99 ******* (specific to this shop) would be honored. The employee was friendly and said yes—even if I hadn’t bought it yet—so I booked a 5:30pm appt for the next day.
  On 5/28, I arrived on time but was met by a rude employee upset I came “so late” (they close at 7). He then said he wouldn’t honor the ******* and I’d have to pay full price (~$95). I left, purchased the *******, and rescheduled for early the next morning.
  On 5/29 at 8am, I returned. The same employee was again rude and rushed. I gave him the *******, and he quoted a price that still added up to the full price. I asked why the fees were so high, and he became argumentative and couldn’t explain. I again took my keys and left.
  Later that day, I contacted Monro (their corporate office) to file a complaint and request a refund. Customer service was polite and said I’d get a refund soon. It’s now been over a month. I’ve called many times, only to be hung up on or told they need to check with the manager and will call back in 24–48 hours. I never get a call back. When I asked to speak to someone higher up, I was sent to voicemail.
  This ******* is a scam to get customers in the door. I strongly recommend avoiding this Tire Choice and Monro altogether.

  Business Response

  Date: 07/08/2025

  This letter is in response to the complaint from ******** *******, #********.            We
  apologize that our location did not honor the appointment that the guest had
  arranged to have her oil changed on her vehicle.  Unfortunately, because our company has not
  been paid by the guest for the oil change and she paid ******* for the services
  she should need to reach out to ******* and request a refund of the oil change
  that she paid for that was not honored at our location.  Once the guest receives a claim number or a
  file number for requesting the refund from ******* we can than escalate the
  matter with ******* who would owe the refund of the oil change services to her.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Business Response

  Date: 07/14/2025

  This letter is in response to the complaint from ******** *******, #********.            We can
  assist in resolving the refund that ******** is looking for once a case number
  that would be provided from ******* to ******** for the request of a refund is
  provided to us.  At that time, we can escalate
  the request through *******.  Our company
  has not been paid for the service by ******** therefore we are not able to
  process a refund.  The refund must be
  provided by *******.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have yet to receive my refund. I have been contacted by someone through email stating that they are from *******, but the email looks quite suspicious so I am unsure about clicking any links. In addition to the lack of communication from Monro, I am confused why I was promise a refund within a few business days nearly two months ago now if they state they have no control over the refund. I appreciate that I am finally getting some kind of answer now, but it’s unfortunate I had to escalate to a BBB report to get the answers I’ve been looking for. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/23/2025 I had tire choice perform an oil change. Upon inspection of my invoice they put the wrong oil in my car. My car was shaking on 6/11/2025. I added 3q of oil and then drove it to tire choice. After that they reported it was a broken timing chain which they replaced
  Then they said it was my sprockets which they attempted to replace with non OEM parts from ****** that were for the wrong version of my engine.
  They ran the car for 45 minutes to test the repair and said it had failed but requested I pay them so the technician could be paid out. I did so in good faith that they would get the job done.
  I ordered OEM parts for them from *** and dropped them off to Chuck, the other manager on 7/1 at 8:15am.
  They replaced the parts on 7/1 and the car was ready for me that evening.
  I made it approximately 0.5 miles before it broke down dead in the road. I ran back to tire choice and Troy told me I blew my engine and there was nothing that they could do for me.
  I had the car towed home where I discovered that there was evidence of rodent activity inside the vehicle.
  on 7/2 I attempted to contact the business. I first spoke to Troy who was the manager at tire choice. He told me there was nothing he can do for me and it was my fault that the car broke after their repairs. I asked if he would look at it and he refused saying that it had no oil in it at the time it came in, which I know is not true as I had added some myself before turning it over to them in working condition.
  I then attempted to contact corporate 6 separate times. I was hung up on 3 times, sent to voicemail 2 times, and left in limbo with no hold music 1 time for over 20 minutes before the call was disconnected on their end.
  I believe they are responsible for the damage and need to fix the car and issue a refund for the fraudulent work they “did” as the car was not returned to me in adequate or safe condition with a broken engine and biohazard for me to clean up.

  Business Response

  Date: 07/07/2025

  This letter is in response to the complaint from ******** ****,
  #********.            If the guest is claiming
  damages, please have him contact our corporate office at ###-###-#### option
  2, so that we may get our insurance company involved and open an investigation.  I do not see that the guest has contacted our
  guest services department regarding his complaint.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  My complaint is in regards to services rendered by Tire Choice #1273 Largo Florida located at 13399 Seminole BLVD., Largo, FL 33778. My car is a 2014 *** ****. The invoice # is ****** and the service manager that was responsible is Troy L****. My name is ******** **** and I can be reached at ###-###-####.  Thank you for any assistance you can offer as my car has been out of service due to negligent unnecessary repairs made by the staff at Tire Choice Largo.
  
  Regards,
  
  ******** ****

  Business Response

  Date: 07/18/2025

  This letter is in response to the complaint from ******** ****, #********.            I have forwarded Mr. ****’s
  information and complaint to our risk management department so that an
  appropriate investigation can be done regarding the alleged damages to the
  vehicle.  We ask 48-72 hours for the risk
  management department to get in contact with Mr. **** regarding his claim due
  to this being a small department handling all claims for our 1,100 stores.Thank you for your time,Theresa GriffithGuest Services ManagerMonro Inc.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* for Mr.Tire and and scheduled an appointment within 48 hours. I was told by the manager after arriving they didn’t have the correct filter so I would need to wait longer than my appointment frame. I scheduled to wait but had to request a ride because the shop was not prepared for my appointment. I gave my information to call for pick up when ready. I arrived due to know call two hours later to find my keys waiting and car already done while mechanics chatted in the back for about 15 minutes. I didn’t bother to ask why no one called but was not giving any information just asked to pay for additional oil and handed a receipt. Once I arrived home and studied the paper work I noticed that the inspection which comes with service was not done nor the brake check or tire rotation! I have called twice today to ask about this and even left a message of what I am specifically calling about! It is now five hours later and I have no return call.
  Also the location is Catonsville, Md 21228.

  Business Response

  Date: 07/08/2025

  This letter is in response to the complaint from ******* *******, #********.            We
  apologize that our location did not honor the appointment that Ms. ******* had
  arranged to have her oil changed on her vehicle.  Unfortunately, because our company has not
  been paid by the guest for the oil change and she paid ******* for the services
  she should need to reach out to ******* and request a refund of the oil change
  that she paid for that was not honored at our location.  Once Ms. ******* receives a claim number or a
  file number for requesting the refund from ******* we can than escalate the
  matter with ******* who would owe the refund of the oil change services to her.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.******* offers a minimum discount in which I still have to also pay out of pocket for my ***. I obviously had an appointment and also a receipt. The item mentioned and advertised were not honored. If you have failed to mention the error in locations, that is another problem. I have the correct store location via complaint and also online with a representative.
  Regards,
  ******* *******