Business Profile

Auto Repairs

Monro, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

908 total complaints in the last 3 years.
377 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had recently installed a brand-new front end on my parents’ vehicle and took it to Mr. Tire for a routine alignment. After their service, the front end was severely damaged — far worse than its condition before. Now, the vehicle needs an entirely new front end replacement, resulting in significant financial loss.

What makes the situation even worse is that the staff did not inform us until after the alignment was performed that their alignment machine was malfunctioning. This crucial information should have been disclosed before any work was done. Using faulty equipment not only caused further damage but showed a complete lack of professionalism and responsibility.

When I attempted to resolve the issue, I spoke with an employee named David, who advised me to take the car to the Mr. Tire location in Shelby, NC. After driving there, I was told that the Shelby location would not touch the vehicle because it had already been worked on by the Kings Mountain branch. I then had to drive all the way back to Kings Mountain to request a refund, only to be told that David was out of the office and couldn’t process the refund until the following day. No one else was authorized or willing to help.

During this frustrating process, my father did become upset and raised his voice. I want to sincerely apologize for his behavior — as his son, I was doing everything I could to mediate the situation and remain respectful despite the stress and poor communication we were experiencing.

This business damaged our vehicle, provided no timely resolution, used faulty equipment, and failed to take responsibility. I am requesting a full refund for the alignment service and reimbursement for the cost of repairing the front end that was damaged as a result of their negligence.

I hope the BBB will help hold this business accountable and prevent this from happening to other customers.

Sincerely,
***** *******
Business Response
Date: 07/21/2025
This letter is in response to the complaint from ***** *******, #********. We apologize
that Mr. *******, and his father did not have a better experience with our two
locations while trying to get their alignment completed on their vehicle. I do see in our system that the shop sent a
refund request regarding the alignment that was done stating that they were
unable to get the camber adjustment done on the vehicle and we were refunding
for the alignment for that reason. This
has been refunded back to the **** card that the invoice was paid with and can
take up to 3-5 business days to reflect. Mr. *******
states that he believes that our location has caused damage to his vehicle
however he does not specify what kind of damage. If Mr. ******* could provide further information
or an estimate of what it will take to fix the vehicle we can review it at that
time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/10/25 I brought in my 2020 **** ***** ********* for brakes to be completed by Friday 7/11/25. On 7/11/25 the day came and went with no updates from Monro even after contacting them multiple times. On Saturday 7/12 I contacted the garage to get an update on which delays were met because they were still searching for the brakes to service the vehicle. I received a call around 9am to quote a fee of $3650 for front and back brakes. I opted not to have the service done and to come in to pick up my vehicle. Once I arrived and drove away my car started sputtering and would not go over 40 miles an hour. I immediately turned around and went back in and spoke with Manager Rich B**** and took him for a ride so he can see the issue and resolve it. He proceeded to contact his corporate office and file an incident claim while avoiding providing a solution. He decided to share the corporate contact info, refused to give us a copy of the code failures.My car had no check engine lights or warning but after bringing in it has issues. Monro corporate office hung up on me 12 times attempting to avoid me. The garage who has claim to has conducted an inspection stated the car came in like that but the inspection document they provided did not support that statement. I have waited 4 days for a call from District Manager Sean P******** and have yet to receive a call. I was informed that I need to prove that they did something by taking it elsewhere by the manager Rich B**** and the lead Dave C*** claim he handled my vehicle and stated it was in that manner but none of his documents support that. I am a female that should have confidence that I would not be over charged or penalized for not wanting to use your services. According to the website they complete an inspection of vehicles when brought in and the inspection shared with me had no issues besides brakes but when I refused service my vehicle was given back with 15 codes and now as of today will not start.
Business Response
Date: 07/21/2025
This letter is in response to the complaint from ******** *****, #********. We
apologize that Ms. ***** feels that the guest services department has not been
willing to help with this matter however the agents she has spoken to have
requested that Ms. ***** please provide documentation from a shop of her
choosing as to what it will take to fix the vehicle, and we can review it at
that time. To date Ms. ***** has not
provided an estimate of any kind showing what is found to be wrong with the
vehicle and what it will take to fix the vehicle at this time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/5/25 took my vehicle a 2017 **** ****** to the shop closest to my house( Ken towerys 4037 Taylorsville Rd) as I woke to fluid in my driveway/ unk cause- within about an hour got a call my radiator needed to be replaced ready by end of day. Didn’t receive a call that day nor the next so I called them was told wrong part came, It would take an additional day. Called them was told next day they told me radiator was replaced but the water pump needed to be changed but they would take care of for the original price,next day was told my vehicle wasn’t there, I’m like how I dropped it off there was told unable to give details but my car was moved to their sister shop at 1400 S. Hurstborne in Louisville, Ky. I questioned how they decided to move my vehicle without my permission/ not even a call, they said no details call the other shop. I called them was next shop and was told my vehicle was towed there the day before for a broken water pump and they had no other details, was told that he was working on my car and more info would be available later that day, I called back around 3:30 pm for them to say Casey was on vacation and they could give an update to my car- someone from Headquarters would be reaching out. I waiting Didnt get a call for them to say next hour called back and requested they have someone contact me that could provide an update app. 20 mins later got a call from unk number identified himself as Nick from corporate who said he informed shop not to relay info to me until he gathered details.. he said they removed wrong part and blew my engine, it was their mistake and we would have to go through their insurance to figure next step or how I would be reimbursed/ made whole. He also said he would text me his email to send my rental car reservation # so they could submit for reimbursement as well, been 4 days no call back or text for email- no one has contacted me, call to the number go unanswered my car is there all disassembled worse than they discribed.
Business Response
Date: 07/18/2025
This letter is in response to the complaint from ******* ******, #********. Ms. ******s
case is currently being handled by our insurance company *********. Guest services would not be able to assist
with this matter further. The contact
information for the ********* Agent that will be handling Ms. ******s case is ******* he can be reached at ###-###-#### and the claim number to reference when
calling is *******.Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 07/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business replied to complaint to follow up with insurance company to resolve I have reached out and they have opened a claim and am awaiting an amicable response or offer for repair/ replacement or remedy. I would like to keep complaint open until it is resolved satisfactory and or until an agreement is reached between both parties before I could state its response is satisfactory. Thanks M. ******

Regards,

******* ******
Initial Complaint
Date:07/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had new tires mounted and balanced at the Fulton, NY store. They damaged my rims on my **** in the process. I spoke to the local manager as well as thier corporate office and nothing has been done to this point. Pictures have been sent and a case number assigned. I have left 3 messages at thier property claims department as well as calling 20 plus times. No agents ever answer nor call me back.
Business Response
Date: 07/18/2025
This letter is in response to the complaint from *** ******,
#********. We apologize that Mr. ****** had been delayed with
receiving contact from our risk management department or our insurance company regarding
the alleged damage to his rims. I have
reached out to our risk management department, and they are following up with
this case this morning to move the investigation along.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 07/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Your letter does not excuse the failure to respond to messages, accepting such inadequacy from the department, lack of management to resolve issue in a timely manner, assume responsibility for damages, deescalate situation from going this far by acting immediately and improper training of employees on corporate or retail locations for dealing with customer service issues. Customers are expected to pay immediately for services rendered but corporate locations are allowed to excuse thier lack of actions in a timely manner?

Regards,
*** ******
Business Response
Date: 07/18/2025
This letter is in response to the complaint from *** ******,
#********. Again, we apologize in the delay in hearing from our
insurance company they would be the individuals to speak with Mr. ******
regarding his claim at this time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my 2014 ******** *** worked on at Ken Towerys Store #1156 on Shelbyville Road in Louisville, Kentucky. It was over 2,000 dollars worth of work including a control arm and my water pump and thermostat. They didn’t tighten down my control arm bolt nor did the tighten on any of the screws/bolts having to do with my water pump. So obviously I the car quickly leaked out all coolant and also completely overheated. When I called the store it had been permanently closed and I called corporate near 5 times before finally getting through and told to take it to another store. I had a mechanic tighten the bolt on control arm and fasten down the water pump all the way so I could safely pull it out of my garage to be towed to the Ken Towerys. I will say they then promptly fixed everything and got me a new water pump (it was broken regardless of fastening anything down at this point because of the broken seal). I am now however dealing with the damage due to overheating which has led to many other problems. (I stopped driving and only had it towed until they fixed it as soon as I learned what had happened). Sadly that didn’t help anything. I gave up on that end but simply am requesting my out of pocket expenses for a rental while all this was going on. I have a claim number with corporate and submitted receipts and haven’t even received any further communication or effort to fix the problem. I basically have a worthless car and am out near 1300 on top of that for rentals. I have a certified mechanic who can attest to all this and documented everything leading up to me taking it back to them to fix the water pump and thermostat. This is very frustrating for me and sad as I used to be an employee at Ken Towerys. I also hate that my only option I was given was wait a long time to have them reimburse me or take it back to another Ken Towerys who messed it up in the first place to have it fixed. I don’t want to be forced to result to legal recourse and I’m at a loss at this time
Business Response
Date: 07/17/2025
This letter is in response to the complaint from ***** ********, #********. ***** has
spoken with our guest services department and the agent requested that the
district manager reach out to the guest regarding this matter and the district
manager did attempt to reach out to the guest as of July 16th however the guest had not reached back out.
Due to ***** alleging that our location caused damage to the vehicle I
am forwarding the documentation along with the case over to our risk management
department for this matter to be investigated by our insurance company. We do ask at least 72 hours for them to reach
out to ***** regarding the claim.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14, 2024, I took my car to the Mr. Tire location in Canton, OH on Fulton Rd to have the A/C inspected and repaired. At that time, I was told that the A/C compressor needed replaced and I did so at a cost of $1,568.47. 1 year and a month later, this compressor stops working, so I return the car to the shop. This time, the compressor froze, overheated, and melted the serpentine belt. The serpentine belt cost $329.95 and they indicated the A/C compressor also needed replaced. They denied coverage under warranty due it being just outside the warranty period, so I had to pay an additional $1,393.06 due to an obviously faulty part. I also had just spent $1,300 on tires at another Mr. Tire location. It makes me wonder why I would ever return to a store that can’t make a small exception for a part that was obviously faulty.
Business Response
Date: 07/18/2025
This letter is in response to the complaint from ***** ********, #********. Unfortunately,
we are unable to help regarding a warranty that has expired. The
warranty for the part in question is provided by the manufacturer or supplier,
and as such, it is not something our company is responsible for once that
coverage period has ended.Thank you for your time,Theresa G*****Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I was having a battery/alternator concern and I brought it to them. They said "Okay, we'll check it out." I go back in the morning and they charge me $150 for a "computer diagnostic" which they never specifically mentioned, nor did they mention that it would cost me anything for simplying checking out the alternator/battery situation. None of this was ever disclosed and obviously I had to pay this to get my car back. So 124.99 for the diagnostic and another 12.49 for the shop fee (which I don't necessarily mind paying, though it seems a bit petty to me.)
Business Response
Date: 07/17/2025
This letter is in response to the complaint from ****** *********, #********. Mr.
********* spoke with our guest services department on July 15th and
the agent did take the complaint and followed up with the store and received
approvals as of today July 17th to process the refund of the $147.79
that he had paid. As this amount was
more than our agents can approve on their own the agent did have to request
approvals before contacting the guest. This
will be processed back to the guests Visa card on Monday July 21, 2025, and can
take 3-5 business days to reflect to the card. We
apologize that the store did not disclose that there would be a diagnostic fee
charged for the service.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my car in to diagnose check engine light. Mechanic said emissions leak and had fixed problem. 2 days later light back on. Receipt advised me to take my ***** to ***** dealer to be checked. Since problem not fixed, I asked for refund. They refused and want to try again. I said no and have appt. With ***** Tues. AM July 15th to fix. I am going to advise **. ******* to take back payment.
Business Response
Date: 07/17/2025
This letter is in response to the complaint from **** ******,
#********.            We apologize
that Ms. ****** was not completely satisfied with the services that were
provided at one of our locations. I
would ask at this time if Ms. ****** could please provide me with the location
that she had services done that did not fix the issue with the vehicle along
with the documentation from the dealership that corrected the vehicle. I can then at that time review the
documentation to see how to further assist with this matter.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Customer Answer
Date: 07/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I TOOK my ***** to mr, tire #1201 at 219 Catoctin Circle Leesburg, Va 20175 on 7/11/25 for check engine light saying emissions leak. After approximately 1 & 1/2 hours I was presented with a bill for $499.85 and was told all checked out great and job completed. After 2 days light back on and documentation told me should be checked since check showed same issue. So I requested refund but was refused. I had to take to ***** were job was completed and fixed. Mr Tire said dirty hose when ***** found hole in hose which I had to have replaced. In all fairness and good honest business, I should be entitled to a full refund. Regards, **** ******
Regards,
**** ******
Business Response
Date: 07/21/2025
This letter is in response to the complaint from **** ******,
#********.            Below is my
response to the guests CC dispute that we received from the guests’ bank.            The guest
came in on July 11, 2025, with his 2019 ***** **** and requested "check
engine light on" The shop did a diagnostic of the vehicle and found that
there was an evac leak. The shop
explained that they would reconnect the hose for the fuel filler flap and clean
the area of debris and noted on the invoice and to the guest that if the light
comes back on, they recommend the ***** dealer for further diagnostic. It was also recommended that the guest have
the brake work done on the vehicle and he declined this as well.The guest did return to the location when the light came
back on and demanded that the store refund him all his money. The manager explained to the guest that we
would have to run another diagnostic on the vehicle to see what else could be
causing the light to come on as there are many errors that can be detected that
would cause the check engine light to come on and the guest refused further service.            Due to the
guest disputing his Credit card charge there would be no further action being
take at this time due to the money that Mr. ****** paid is currently being held
by the bank until they have determined if our companies charge will stand. Thank you for your
time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a full synthetic oil change with filter and tire rotation on ******* for $69.99. Fine print read I was subject to a $5 disposal fee and additional fees for supplies and service at a 13% rate not to exceed $49.95. The tech put my car on the lift and then told me it would be an additional $72 to have the service conducted on the vehicle, including $36 in disposal fees, $18 for the 1st 5 quarts and another $18 for an additional quart since the car holds 6 quarts. I told them I was unwilling to pay the added fees and showed them the terms on the ******* certificate. They responded by asking if $67 sounded better, I said no and they proceeded to tell me they have to charge whatever the computer tells them to. I asked for my vehicle back and I left without any service done.

I reached out to ******* who was of no help, stating all sales are final and paid directly to Monro.

I've called Monro customer service line literally over 100 times now today. Most of the time I call I'm on hold. I will then be disconnected or it sounds like someone is on the other end breathing, but they don't say anything. Sometimes I'm told no one is available and to leave a message. Sometimes I'm told I'm the 2nd or 3rd person in queue, but eventually the same thing happens. I've had 2 instances where I've reached a real person, only to be disconnected within 2 minutes of them speaking. I used the option for a call back, when they called back I answered, there was a beep, 3 minutes of silence and then a robot "good bye."

To say I'm frustrated and disappointed is an understatement. I wish to be fully refunded for my purchase and hope that Monro improves their customer service approach and honor the terms of their 3rd party sellers or make it very clear to the consumer all charges and fees they are going to be subjected to prior to making a purchase.

Terrible business practice and even worse customer service. 0 stars do not recommend them to anyone.
Business Response
Date: 07/17/2025
This letter is in response to the complaint from ***** ******, #********.            We
apologize that Mr. ****** was not satisfied with the services that our location
was going to perform on his vehicle and that the location did not better
explain why they were going to have to charge more for the oil change on the
vehicle.             Our corporate
office has escalated the request for a refund from ******* for Mr. ****** on
July 14, 2025, asking that they refund Mr. ****** for the oil change that he
did not have performed on his vehicle.   There
would be nothing further we can do regarding this matter as Mr. ****** did not
pay us directly, we would be unable to offer a refund of the services this
would have to come directly from *******.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my 2018 **** **** to Mr. Tire in Canton, Ohio on 5/15/25 to have air serviced and new tires. I was told by the manager Eric R****** that there was NO leak in the air system and it had been refilled with refrigerant. on 6/16/25 I was driving to Charleston SC. The air went completely out. I called Mr. Tire in Canton and they told me Eric R****** no longer worked there and they didnt know what to do so they referred me to a Mr. Tire on Folly Rd In Charleston. I called them and they couldnt help because the air guy was out for the week. I called a Mr. Tire on Sam R********* in Charleston and they could get me in but felt it would cost another 500. I recharged it myself with R1234YF refrigerant for 120 dollars. It held for about 2 weeks. I then recharged it again and its still holding at the current time. I went in to Mr. Tire in Canton on 6/23/25 and they said they didnt understand the bill and there was no way the truck could hold 10lbs of refrigerant. I was given a case number 512685 from Cust Service Dept, but no one answers the phone when you call. I called the store back again and spoke to the new manager Nick who said that was simply the name of the product and the price was normal. Dye had been put in the truck initially. Nick had no idea if any type of testing/diagnostics had been done. No one has any idea what is happening. Im working now with Valley **** in Columbus. They believe some refrigerant was put in as well as dye but no one followed up as they should have when you put dye in. The **** dealership still questions how much refrigerant was put in especially if it cost 415 (per the bill). Absolutely no body will do anything to help or remedy the situation. I was told the air was fixed, but obviously that was false. I have been a customer at the Canton store for years. Eric R****** totally lied and current manager has no idea whats going on and no desire to remedy the situation.
Business Response
Date: 07/14/2025
This letter is in response to the complaint from *** *******,
#********. We
apologize that our store was not able to assist Mr. ******* further regarding
his AC concerns with his vehicle. I did
find that we have a complaint filed regarding Mr. *******’s concerns and the
agent he was speaking with regarding this matter did request that Mr. *******
provide supporting documentation from the dealership as he was going to take his
vehicle to the dealer to be checked out after going to multiple locations that
could not assist. I see that Mr. *******
did have the wrong email address for our supporting documentation requests to be
sent to as our company Monro does not have an E at the end. If Mr.
******* could please provide the documentation from the dealership or mechanic
that has repaired his vehicle’s AC or an estimate of what it would cost to fix
the Vehicle I can review the documentation at that time.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Monro, Inc.

Monro, Inc.

Monro, Inc.

Monro, Inc.

Monro, Inc.

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Monro, Inc. is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Monro, Inc. is NOT a BBB Accredited Business.