Complaints

This profile includes complaints for Thomas George Associates Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thomas George Associates Ltd.

  PO Box 30 East Northport, NY 11731-0030

• 

  Thomas George Associates Ltd.

  10 Larkfield Rd East Northport, NY 11731-1802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our driver Denver ******* was involved in an accident on 107/24. He was fully covered by our insurance as listed on ***** ******. *** **** ******* falsely reported to the state of LA that *** ******* did not have insurance and *** ********* license was suspended. *** ******* of this company was fully aware that *** ******* had insurance as he sent a letter to our insurance claims department Narisk. When this was pointed out to *** ******* who represented himself as a law firm to *** ******* , he became a screaming banshee. *** ******* has unlawfully caused the suspension of *** ******** license with false allegations and damaging his character and ruining his livelyhood.

  Business Response

  Date: 06/04/2025

  *** received this uninsured subrogation claim from National General on 1/5/25.  This is from an automobile accident *** ******* was involved in on 10/7/24.  At the scene, *** ******* provided an insurance card to the police officer from Progressive.  National General contacted Progressive who advised there was no valid coverage and sent a coverage denial letter, copy of which is attached.  On 1/5/25 TGA sent a letter to *** ******* asking for valid insurance information.  *** ******* failed to respond to that notice so a petition was sent to the LA DMV with the police report and coverage denial letter from Progressive.  *** ******* was then sent 3 more subrogation notices on 2/3/25, 3/6/25 and 4/4/25, all of which went ignored by ****************************** finally contacted *** on 5/23/25 to provide the name of the employer he was working for when this loss occurred.  TGA did not receive valid insurance information until May which is 4 months after the petition was sent to the state of LA.  *** ******* never represented himself as a law firm and our letters sent to *** ******* clearly state that we are an insurance recovery division.  *** provided the LA DMV with a valid coverage denial letter and police report.  It was up the LA DMV to suspend the license, not TGA.  TGA has since sent a letter to the LA DMV and *** ******* asking that the suspension be rescinded due to the valid liability coverage finally provided by *** ********* employer less than 2 weeks ago.  *** considers this answer as satisfactory.

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around February 2023, I was involved in a car accident that damaged someones 2015 Mustang GT Taillight Cover. I was supposed to pay for the damage, but I didnt hear from anyone until mid-January to early February 2024. Thomas George informed me that I owed around $10,000 for the damages and was required to make monthly payments of $150. However, I was unable to continue the payments after I started and in April 2025 they suspended my Drivers License. To lift the suspension, I was instructed to pay $1,000, and I paid them $656. However, the agreement letter stated that I owe $12,761.53. My first payment will be $688, followed by monthly payments of $200. I am writing this to ensure that I am not being taken advantage of in this situation because ****** reviews reports other people receiving the same treatment.

  Business Response

  Date: 05/23/2025

  *** received this subrogation assigned from National General on 4/4/23.  On that same day our opening letter was sent to *** ******* requesting insurance information.  No response received to that letter.  There were 4 letters sent after the initial letter on 5/2/23,5/31/23,6/28/23 and last one on 7/26/23.  *** ******* did not respond to any of these attempts to contact him regarding this claim.  *** sent a petition to the ************ as *** ******* did not have valid insurance coverage for this accident and was on the road illegally, violating the Financial Responsibility Law.  It was the Illinois DMV that suspended *** ******** driver license, not TGA.  *** ******* finally called TGA on 10/30/23 to set up a payment plan because his needed his driver license back.  He was advised at that time the total amount due is $12,761.53 and he would need to set up a payment plan order to receive any paperwork to get his license back.  He made his first payment on 11/20/23 for $100 and only made 2 payments in 2024.  *** ******* was at fault for this accident and was driving an uninsured vehicle.  He is responsible for any damages and/or injuries paid out by National General for this accident.  This could have all been avoided by having valid liability coverage on his vehicle which is mandatory in the state of IL.  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is sending me letters/harassing stating I owe 17 thousand dollars after contacting them they stated it was from a fender ****** ladies medical bills. Joke. I have video proof of her walking around after it, along with pictures of the car with 0 damage besides a tiny ***** Plus court records stating I was not at fault I do not owe this company or lady anything nor do I even have a dime of that money. This is harassment , bullying and I want them to leave me alone.

  Business Response

  Date: 03/27/2025

  *** received this subrogation claim from ************************** on 12/19/24.  ******* ********* was operating an uninsured vehicle owned by **** *******.  ******* ********* failed to slow his vehicle and struck the National General insured in the rear.  National General paid out for damages and injuries to their driver totaling $17,018.46.  The police wrote a report at the scene(copy attached) and cited ******* ********* for Financial Responsibility and Following Improperly.  

  TGA is not harassing nor bullying *** ********* as alleged.  We mailed out 4 collection letters to *** ********* and the owner **** ******* once a month since we received the file in December.  *** ********* first call to us was on 3/26/25 to dispute the fact that our driver was injured and then he submitted this complaint.

  The fact remains that *** ********* was operating an uninsured motor vehicle and caused damages and injuries to the National General insured due to his negligence.  Had the vehicle been insured, their carrier would handle this claim.

  Subrogation efforts will continue against both *** ********* and *** ******* until a payment plan is set up or payment in full is received.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed for debt that I was never told about owing from the courts but yet they know about it and this accident happened in **** why is a New York law firm hounding me from something that happened in ****

  Business Response

  Date: 12/31/2024

  In response to the petitioner's complaint:

  - TGA has generated 3 letters to the petitioner since this file was received by our office, indicating our involvement.

  - TGA is the insurance recovery firm employed by **************************. The petitioner's statement that *** is a law firm is inaccurate. 

  - TGA was sent this file by our client to pursue the petitioner who was identified as an involved party, in an automobile accident that took place on August 2, 2024 in ***** 

  - The petitioner was identified by the police officer who took the report and also indicated reasons for citing the petitioner on the police report.

  - The Ohio DMV was already been put on notice about this incident, since the petitioner was operating a motor vehicle with no valid liability insurance policy covering said vehicle.

  - On 11/26/24, the petitioner contacted TGA at 11:01 EST to discuss the matter. The petitioner indicated that the license would be suspended. *** discussed a payment plan to prevent that from occurring. To date, the petitioner still has not made any payments or made any further contact attempts to TGA (until this filing).

  TGA will put it's file on hold for 14 days so that the petitioner can deliberate on the aforementioned. We invite the petitioner to contact TGA at ************** to discuss this matter again, and reference our file number #*******. *** will gladly also provide the petitioner with all of the supporting documentation for this loss upon contact our office again.

  Thank you. We consider this reply satisfactory in answering the inquiry made.

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reading the comments in other complaints, I can see these people come up with fictious claims and send letters to see if someone would pay. I don't live in ** and never had any interaction with ***. These people provide no relevant information in their letter except that there is a claim. I will also open a case with **************************** to investigate and shut these people down. They are trying to scam random people. BBB should red flag this business.

  Business Response

  Date: 11/13/2024

  We were assigned this subrogation file from ********************************** regarding an automobile accident that occurred on 6/24/23 in **********, ***  **** ***** was paid by ********************************** in error for this claim and the file was referred to *** to collect that money back that was paid to him in error.  I have attached proof of those payments.  

  *** spoke with **** ***** on 11/12/24 and advised him of the claim for reimbursement so he is well aware of who we are and why we are pursuing him.  *** ***** was the at fault party in this accident and was paid in error by National General.

  TGA has been a well respected and top tier insurance recovery firm since 1970.  This is not a fictitious claim as alleged by *** *****.  

  The letters *** sends out includes pertinent information for the recipient to contact us such as the date of loss, client name and amount of damages as well as TGA's contact information.

  *** ***** will receive no more written or verbal attempted communication from our office as of this writing.  

  We consider this complaint as satisfactorily answered.  

  Customer Answer

  Date: 11/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I spoke to NATIONAL GENERAL PREMIER INSURANCE that this *** is claiming to represent regarding this accident which occurred more than a year ago. ************************** representative told me that this claim was paid and closed. They have not initiated any such reopening of this claim. 

  Information provided by *** was vague and no real information was provided other then that there was an accident. As far as I am concerned, if National general insurance had any such issue, they would have reached out to me directly. 

  TGA needs to close this fake claim and stop harassing me. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *****
  
  
  
  
   
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thomas George Associates is trying to strong-arm money from me about an insurance claim that I have nothing to do with. They provided a claim number *********.

  Business Response

  Date: 11/13/2024

  This subrogation claim was assigned by *********************************** to pursue a claim for damages from an automobile accident that occurred on 1/6/24 in ********, OR.  The vehicle that struck the National General insured vehicle was a 1998 ****** Rav 4 with a vin #*****************.  This vehicle was originally owned by a ***** *****.  We received an email from *** ******* attorney who advised us that the vehicle was sold prior to the accident to ****** **** ***** **  on 6/14/23, proof is attached.

  ************ is the at fault party and National General/Esurance is seeking reimbursement of the damages they paid for the repairs to their insured's vehicle due to the negligence of ************.

  TGA will continue pursuit against ************ until they either provide us with valid liability insurance for the date of loss or contact our office to set up a payment arrangement.

  We consider this as satisfactorily answered.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This vehicle was in my possession for only 1 hour before I gifted it to ****** ****.  She sold the car without changing the title.  Contact her here ************.

   

  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 11/15/2024

  *** ***** contacted our company on 11/14/24 at 3:45pm EST advising he understood the reason for pursuit and wants to make payment.  *** ***** was advised that he will not be removed without providing a bill of sale to which he advised that he has no proof he gifted said vehicle.

  Pursuit against *** ***** will continue until he can provide proof to us that he did not own said vehicle when this accident occurred.  Giving a name and phone number is not sufficient evidence.

  TGA's file will remain open.

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   I am currently in contact with a lawyer and since I had no involvement with the action in question, I will not be making payment.  I am not at fault. 

  
  

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted multiple times from Thomas George Associates (TGA) over the past few months via mail. In each letter, they claim that I owe them $4,431.90 for a Geico claim involving a private property collision where the other driver struck my parked car. I have contacted Geico and they have told me that there the claim has been closed and all parties compensated, and that I do not owe anything. I left a message for *** explaining this. Their latest letter claims that I still owe, and that they contacted my insurance carrier who informed them that I was not covered on the date of incident. *** is harassing me and this needs to stop. I have a strong suspicion that *** is a fraud as are their claims. I demand they cease and desist, but they will not. I also demand that they remove any negative hits to my credit reports, and formally apologize to me for their error.

  Business Response

  Date: 11/07/2024

  In response to the petitioners allegations:

  1. This matter was placed with our office as an uninsured motorist claim, where our client holds subrogation rights to recover for damages incurred to their insureds vehicle.

  2.  This is the first TGA is hearing of an allegation that there was a conversation the petitioner had with our client, alleging that our client closed their file. No such information ever reached our office.

  3. TGA communicated verbally with the petitioner 1 time on 7/18/24 at 11:22am where the petitioner stated the claim was "fake" and hung up on us. A single word of "fake" is not a satisfactory dispute. Collection letters in compliance with ***** Laws were sent after that to try and establish what the actual dispute is, so that we could approach our client about it.

  4. The attached letter provided by the petitioner with the handwritten remarks still has not reached out office. Judging by the date our letter was actually sent (October 29, 2024) and the time it takes to arrive via the *****************, we would deduce arrival sometime soon. Please also note that the handwritten remarks indicate a message was left for **** ***** (*** does not employ a **** *****) and a message was left for Thomas George (there is no person named Thomas George, that is the company name). Hence, the authenticity of these statements are certainly in question.

  As far as the rest of what the petitioner has indicated, *** has been a well respected and top tier insurance recovery firm since 1970. *** is not, nor have we ever been a credit reporting agency. This is a subrogation loss. *** performs our duties based on information provided by our client who owns the claim. Hence, there will be no "apology" forthcoming. 

  The petitioner will receive no more written or verbal attempted communication from our office as of this writing. We everything here within to our client and determine how they wish to proceed.

  We consider this complaint satisfactorily answered. 

   

  Customer Answer

  Date: 11/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  First, simply because there is no Thomas George that works for Thomas George Associates is a ridiculous reason to refuse to acknowledge my request. I have attempted to notify *** that I am fully insured and that their efforts to try to collect for me is in error and therefore, I believe it is fraudulent. Both *****, who I suppose is their client, and my insurance company, *******, have denied any further responsibility on my part and therefore is there is absolutely NO reason for *** to be contacting me and demanding payment.  In fact, my agent, **** ***** at *******, told me today that *** is a scam and to disregard their attempts to collect. Again, I am fully insured, so they should NOT be contacting me directly.  TGAs response is a bit threatening, as if they are going to send this to collections-and therefore harm my credit-simply because they can. I suggest they contact their client and correct their error. And I DO DEMAND AN APOLOGY!

  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is attempting to collect money from me for an accident that had nothing to do with me. I was not in the car, the car was not in my name nor was the insurance yet they want me to pay. They sent a vague letter with no explanation and no information pertaining to the incident that they are trying to collect payment for.

  Business Response

  Date: 06/25/2024

  Please be advised that TGA already closed our file today after the conversation initiated by the petitioner at 8:42 EST this morning; by which a a dispute was indicated.

  We consider our response satisfactory to what is requested.

   

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is attempting to strong arm money that the ************************* is alledging they over paid to my husband *****************. The people that I have talked to about the situation at Thomas George Associates are rude and condensending. They will not provide the information we need to validate if he was overpaid. When we asked for proof, they sent us a letter that basically stated, if Guardian says you were overpaid, then you were overpaid. No proof, no notes or notices, absoultely no proof. I attempted to negotiate with them and was told that we would have to pay the amount they alledge we were overpaid, $1700. We were also told if we didnt agree to pay the whole amount, we would be dragged into court. It was that or nothing. We did acknowledge that my husband may have been overpaid by 1 week, $900, which we offered, but they will not accept or negotiate at all unless we agree to pay the amount they are demanding. All this with no proof. They also said that the Guardian account was turned over because we did not respond to their notifications. We did not receive any notifications until the the letter from Thomas George Associates.

  Business Response

  Date: 04/08/2024

  A TGA Manager has left a message for the petitioner, inviting a call back to a direct number, so that this can be handled expeditiously. The message was left on the petitioner's phone number at approximately 2:00pm EST on today's date,. It is our goal to clear up any misunderstanding this afternoon and bring the matter to a positive conclusion.

• Initial Complaint

  Date:04/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people got my info from somewhere and now are harassing me sending letters about an accident/claim that doesn't involve me in any way since I have never been in any accidents, by a car I never owned, I don't have a record or have to prove them of anything since I have never legally owned the vehicle in question. This really unprofessional of them to reach out to people asking them for money without verification of paperwork. I want this to stop and some action should be taken against this unprofessional business, as they have harassed others regarding unknown and illogical claims

  Business Response

  Date: 04/05/2024

  The petitioner has not provided a file number that would have been clearly indicated on any letter generated from our office. That information will need to be provided in order to respond.