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Find a Location

Lufthansa German Airlines has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLufthansa German Airlines

    Airlines
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Alert:
    While BBB continues to accept and report complaints against these businesses and fulfill its responsibility to inform businesses of communications from its customers, the Lufthansa Group has informed BBB that they are unable to continue to work in the BBB platform and will not be monitoring or responding to BBB disputes for these four brands (Lufthansa; Swiss Air Lines; Brussels Airlines; Austrian Airlines) due to the introduction of the US Department of Transportation (DOT) and Canadian Transportation Agency (CTA) Customer Service portals. 

    Consumers may wish to submit their claims directly to the LHG brands via their online webforms: https://www.lufthansa.com/us/en/help-and-contact

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 57 Customer Reviews

    Customer Complaints

    1,043 complaints closed in last 3 years

    321 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Lufthansa German Airlines has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1640 Hempstead Turnpike, East Meadow, NY 11554-1040
      BBB File Opened:
      5/1/1991
      Years in Business:
      69
      Business Started:
      8/10/1954
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lufthansa Group
      Additional Contact Information

      Fax Numbers

      • (516) 296-9584
        Primary Fax

      Phone Numbers

      Customer Complaints

      1,043 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/20/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      I am absolutely outraged by Lufthansa's utter incompetence in handling my booking reference ****** for passengers *************************** and ***********************, booked on October 13th, 2024, for travel from ***** to ******* on March 20th, returning on March 17th. Despite paying a hefty sum of $3400, they callously canceled the reservation without any prior notice or verification, causing immense distress to both myself and my parents, who were en route to the airport at the time.Their pitiful offer of $200 per flight as compensation is nothing short of insulting, considering I initially shelled out $1667 per adult. This flagrant lack of communication, coupled with their refusal to acknowledge their mistake, reflects a complete disregard for customer satisfaction and basic courtesy.I have meticulously documented every interaction, including email correspondences and booking history, which unequivocally demonstrate my innocence in this matter. Lufthansa must be held accountable for their actions and must issue a full refund, reimburse all associated expenses, and extend a genuine apology for the distress and inconvenience they have caused.Should Lufthansa fail to address these grievances promptly and adequately, I will not hesitate to pursue legal action to seek the redress I am ***********. It is high time for Lufthansa to take responsibility for their actions and uphold the standards of excellence in customer service that they claim to adhere to.If in any way were i included in the cancellation why would i call lufthansa costumer support the very next minute i saw the notification on and plead to restore it. The costumer himself is saying i didnot do it and the support is adamant and rude enough to just throw everything in my face and say nothing can be done
      Read More

      Customer Reviews

      57 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rahul S

      1 star

      04/26/2024

      Inspite of having a confirmed booking on Lufthansa, they denied boarding because of some technical reasons and they tried to charge me 450$ extra at the time of boarding.I did not take that but neither did they compensate me for the ticket which I already had.

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