We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

myOTCstore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 02/09/2023 I ordered three Arrid Extra Dry gel deodorants. They only sent one Arrid Extra Dry Deodorants. They charged me for three deodorants and have refused to send the other two deodorants that I paid for. I have the receipt and I was charged for three deodorants. All I want is for them to send the other two deodorants that I paid for and ordered. They claim by weight the order was fulfilled. However, their error is that I ordered three 2.6 Oz deodorants. They only sent one 2.6 Oz deodorants but they charged me for three. They will not acknowledge their error. Therefore, I am turning to this entity to compel them to send the other two deodorants that I ordered and paid for. The customer order number is ****************. The purchase order is ***************

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:

    At this time, I have not been contacted by myOTCstore.com regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company on Amazon. I purchased a two pack of the ************* beads deodorant for men. I looked at all the pictures to MAKE sure it was the one with the power beads. They had them so I placed my order. Well upon arrival it was not what was pictured. It was a basic gillete deodorant WITHOUT any power beads. So I called Amazon to complain. They said it was probably a mistake and asked did I want another sent out. I said " as long as it's the correct one then fine". The next day 3/24/23 the replacement came. It was the SAME WRONG item. So now I have 4 of something I didn't order. It was completely false advertising. The power beads deodorant is a few dollars cheaper than the ones without them. So this company shows the more expensive deodorant with the power beads but sends the wrong cheaper item. Total ripoff, total scam. Reading the other reviews on this company this seems to be their specialty sending the wrong items then the customer service is just c***

    Customer Answer

    Date: 04/21/2023

    Better Business Bureau:

    At this time, I have not been contacted by myOTCstore.com regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for color dye 434 Deep Chestnut brown. I searched online and the *** Myotcstore.com popped up and had the color for less price. I placed the order and received the color dye 434 chocolate Chestnut deep chestnut brown. Garnier color has two different Chestnut one is Deep chestnut brown and the other is chocolate chestnut, I specifically ordered the Deep chestnut brown looking at both boxes you can see the difference. I reached out and explained to them the problem and they insisted that they had provided the correct item. I disputed the issue and was told they had provided me with the correct order. I have not heard anything more from them. This *** should be ashamed to handling the situation the way they did. I decided to report the issue to BBB so this doesn't happen again to anyone. I provided the pictures from the ****** app and the two different color dye boxes.

    Customer Answer

    Date: 03/10/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding myOTCstore.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase 4 boxes of hair color they sent *** me only 2. I have kept the packaging to prove, by weight, there were only two boxes in the packaging sent to me. The invoice states 4 so I believe, and after reading so many other complaints of being short changed ( among other fraudulent actions) on the part of The merchant, that this was not an unintended mistake but in fact intentionally fraudulent in nature. .I have put a dispute in with PayPal. This company OTC does business under several names and all have a history of fraud, short changing on contents of shipments and sending wrong merchandise (****** is one of names as is Americarx) . This should be escalated to fraud and hopefully they will be charged for prosecution for so many cases with the BBB and other platforms. I am also a senior so elder abuse in my case. I spoke with PayPal their account is flagged and one other order on this name or the rest and they will be thrown off PayPal as a merchant. I am currently out $11.00 and change fortunately a small amount considering some other customers

myOTCstore.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.