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Business Profile

Health and Wellness

myOTCstore.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 14 bottles of Colon Health on 6/25/2024 - total: $158.30. Items arrived on 7/1/2024 and all 14 bottles had an expiration date of 8/2024 - one month out. Contacted the company and asked for a replacement or a refund. The Company asked for pictures which I provided on 7/3. On 7/6 the Company emailed indicating they would issue a refund within ***** hours. After not receiving the refund in the allotted time, I contacted the company again on 7/10 for an update. The Company responded on 7/10 that they would issue the refund within 24 hours. That is the last I have heard from this Company. I have emailed them and called them several times since and they have not responded or issued the refund as of 7/19.

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    At this time, I have not been contacted by myOTCstore.com regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for a refund for products that were never shipped to me via email. The represenentative informed me that my request was forwarded to their billing department and would be handled accordingly. That was over 3 weeks ago. I have not received an email or any other type of communication about my refund from this company, and the refund has not been placed into my account.

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have not received my delivery

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would just like to get a refund on the items that I returned. The company received the ********* have not received a refund after 10 days.

  • Initial Complaint

    Date:02/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello! My order ****** arrived incomplete, I only received the item Doctors Best Best Serrapeptase Veggie Capsules, 90 Hey, I still haven't received the item LOreal ***** Telescopic Original Mascara, Black, 0.27 Oz, I've already made a complaint on the website form but so far I haven't had a response. Where is the rest of my order?

  • Initial Complaint

    Date:11/28/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the otc store beginning of October, never received the product; after many many attempts the one person that always answers the phone informed me that my shipping address did not match the billing address; and they canceled the order although the money was still taken off my card and never returned; I have emailed and called several times requesting a refund- The voicemail is always full and there is no customer service to handle the complaint. This is not a reputable company; I am still awaiting a refund.

    Customer Answer

    Date: 12/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered fingernails, order was dates 9-17-23. Order was never delivered and tracking notice said items were returned to the sender. Have called weekly with no results. Continually being told ok will return money. As of today still not returned. Only one person answering phone and taking orders. Very rude customer service. Told me my money was in *****. I just want my money returned. Order # was ******. Tracking number was**********************. Very unprofessional. Items were to be delivered in ******,*****.

  • Initial Complaint

    Date:06/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company on May 19, 2023. I still have not received the order (it's been 34 days now). I had to purchase the vitamins somewhere else as they are imperative to my healing from back surgery. I have written several emails and made several phone calls to this company to locate my order. I keep getting the runaround. They finally provided a tracking #, but it does not exist. I want a refund. And now that I have stated as such, they have stopped answering the phone and responding to my emails. Thank you for any help you can provide.

  • Initial Complaint

    Date:04/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received what I paid for. Just get the run around when I call them.

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by myOTCstore.com regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a large order for over $300 worth of product at the store. Upon receiving my order, items were damaged and over $130 worth of product was missing. I never received a refund or an email from this company regarding the missing items. I emailed them over one week ago and still have not received any information on the missing items or when I can expect a refund.

myOTCstore.com is NOT a BBB Accredited Business.

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