Business ProfileforCurry Hyundai

Subject: Request for Complimentary/Reduced Fee Car Engine Replacement Hello, (Addressed to Corporate)I hope this letter finds you well. I am writing to address an unfortunate situation that occurred recently at Curry Hyundai located *******************************************************, which has prompted me to request your assistance in resolving the matter.On February 20, 2023, I brought my vehicle, a 2014 Hyundai Santa Fe, to your service shop for an oil change. Regrettably, after the service was performed, it became apparent that an error or oversight by **************** resulted in significant damage to my car engine. My vehicle began to leak and was evident on our newly painted garage floor. Between March and April Curry Hyundai Service looked over my car and denied I had a leak. They eventually confirmed there was a leak and agreed to make the necessary repairs on April 21, 2023. Unfortunately, my car continued to leak while they introduced even more problems including engine misfires and left parts off the vehicle engine. They assured us that our engine was fine but may need a part replacement. After losing complete confidence in this location, we took our vehicle to other service shops. After having these service shops conduct independent assessments, it was confirmed that we need a new engine, and there is a high likelihood that the damage was a direct consequence of the service or lack of service provided at Curry Hyundai.As a loyal customer of ********************** for 2019 and other Hyundai service shops as far back as 2013 since the purchase of the vehicle, I have always entrusted my vehicle's maintenance to your skilled technicians, believing in the shop's commitment to providing exceptional service. Additionally, I loved my vehicle so much that I recommended the vehicle to my friends and family. And in the next couple of years, I planned to buy another Hyundai vehicle. However, the poor service performed by Curry Hyundai and unexpected engine damage has placed me in an unfortunate and burdensome situation, both financially and practically. Considering the circumstances, I kindly request your assistance in resolving this matter by providing a complimentary replacement of my car engine. Yet, I do not want Curry to perform the service given the problems they have created. I believe this would be a fair and reasonable solution, as the damage incurred was a direct result of the service provided by a Hyundai service shop.I look forward to your prompt response and a swift resolution to this matter.Thank you for your attention to this request