Business ProfileforRoyal Automotive Group

Shortly after Thanksgiving I went to the royal auto group for a oil change and a part number required for passing inspection (royal claimed). Sent to the sister shop as royal was to busy. Got the oil change and part number brought back and ordered the part they specified. Came back a week or so later for a inspection and installation of said part. Waited 2 hours to have Bryan the service secretary come out to tell me I ordered the wrong part. I ordered through the parts department there directly from the paper I received from the sister store. Was told by Bryan I may not be able to return it. I had a air bag recall at this time so they offered to fix it no big deal. They proceeded to Crack the dash and not seat the air bag properly. I spoke with parts department and they kindly found a way to refund my original "wrong part". They were great to work with the only good part of the entire experience. I told them I would like to order the correct part and return to have it installed please process the refund and let me know what the cost is. They instead processed the refund and ordered without informing me the difference was about 100$. I returned today 1/6/2023 to pick up the new part as funds are tight and I can't afford the install currently so I was going to hold the part and return for install. At which point I was informed of the price difference. The lovely woman behind the parts window went to try and find answers from Bryan who proceeded to basically say he knows nothing and it's Chris job. Then claimed they didn't replace my air bag which I said they deffinatly did and cracked the dash doing so. He informed me there was no way they could break the dash and had to see the damage then while outside proceeded to get very loud with me refusing to admit any fault. I walked away as I'm not going to be spoken to that way as a paying customer. When explained to the service center manager I was promptly told to leave. There is much more but I'm out of characters space