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Business Profile

Home Improvement

Alure Home Improvements, Llc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022 we had a bathroom ceiling fan installed as part of both a bedroom and bathroom construction. Recently the both the bathroom faucets we stuck as well as the bathroom ceiling fan making a lot of squeaky noise. A technician came and fixed the faucets but was unable to fix the ceiling fan. Said he would tell the office and that they will contact me with a solution. Its been a good month or so an I havent heard anything back from them. I have left several messages for the repair department as well as sending several repair forms. I still have not heard back from them. I am seeking a complete bathroom ceiling fan replacement.

    Business Response

    Date: 05/12/2025

    Alure completed a service call for *** ********* on March 27, 2025. After repairing the faucet, it was noted that a replacement fan was needed. Alure submitted a warranty claim to the manufacturer. Unfortunately, we do not stock these items, and replacements typically take 6 to 8 weeks. We received the new fan from ********* last week and will be calling the customer this week to schedule a second service appointment.

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New sliding glass door 6 foot installed, outside framing is coming apart from the house and water is getting behind it. it took 2 weeks to get ahold of someone to come and that took 2 weeks then they come and the tech says he does not have the stuff to fix it, he said he would make it a priority and call the following week to come back no one has called and I have left several messages with the service department and no one calls me back its been another 2 weeks.

    Business Response

    Date: 09/03/2024

    We apologize for the trouble you've been having with your sliding glass door and the lack of follow-up from our service department. This is not the experience we aim to provide, and we understand how frustrating it must be to deal with both the service issues and the lack of timely communication.

    To address this, I will escalate your case to ensure that it gets the immediate attention it needs. Please be aware that we do not stock items in our warehouse, and we are reliant on our suppliers. Once we have received the material needed, we will schedule you for service.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March of 2022 I hired Alure to redo the front of my house with new siding,shutters , Bay Window,storm door,leaders and gutters for the sum of $19,234.04. The job was completed on july 8,2022.In October of 2023 I that some 20 feet of vinyl Shakes were bulging out since they were improperly installed and also was having problem locking the bay window. Oct26 2023 called Alure and spoke to the siding ************************** who sent a repair person by name of *******, He was unable to fix siding. He took pictures and prepared a report he was going to sent to *****. Called after two weeks and ***** sent ******* another repair person. ******* came on Nov8 2023, Took photos and stated he would order necessary material to repair job and set a date of Dec 4-8 for work. ******* did not show up nor did he call, After several call to his cell phone he returned call stating he was sick with the flu. He would locate material and call back in a week or so to set up appointment. Never called back and I left several messages on his cell phone. I also called siding supervisor several times leaving messages which were not returned. I also spoke to ********** *********************** when he cal;led to sell me windows that I was having problem with the siding and he informed me that I had to deal with the siding guy. I am just looking to have my siding fixed.

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

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