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Business Profile

Collections Agencies

Northstar Location Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northstar Location Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northstar Location Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company harasses me daily. They have called once and sometimes more than once every day. It is a computer call. They say it is Tom Hinman and important that I call back. I don’t because I have no outstanding debt!

      Business Response

      Date: 03/02/2023

      Our confidential response to this complaint is
      attached.


      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

      Customer Answer

      Date: 03/08/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      Their response was that they received a request from a client on January 24 to collect a debt. I have no debt owing nor have I been contacted in reference to any outstanding debts. Removal of my phone numbers and no further contact from them will resolve the issue. 



      Regards,



      **** ******








    • Initial Complaint

      Date:02/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started to receive calls from
      this ####-###-#### 0n January 17th 2023 at 8:18 am.
      There after on January 18th at
      8:12 am, January 20th at 8:03 am. January 23rd at 8:57 am .January 24th at 8:41 am, January 25th at 8:49am,
      January 30th at 8:38am,
      and on today February 20th at
      8:36 am. This is harassment and it needs to stop.

      Ms. *******

      Business Response

      Date: 03/03/2023


      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received voicemail on 1/10/23 and returned call and spoke with "Mary Ann". Immediately, she asked for me to give her personal information without identifying why she was calling. When I refused and asked her for a specific reason for her call, she threatened that someone will show up to my place of employment and/or residence to serve me with papers.

      Business Response

      Date: 01/26/2023

      Our confidential response to this complaint is
      attached.

      Please
      find our requested response below to be presented on the website following our
      submission of a response:
      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me daily. They ask for ***** ********. Okay my husbands first and MIDDLE name is ***** ********. Not our lastname. They say we owe a debt. We are in active chapter 13 bankruptcy. I have told them this numerous times and told them to call my lawyer instead. They don't. They continue to call my phone and my husbands phone. My lawyer has their information. It is illegal for them to be asking for money while I'm in bankruptcy and my lawyer said the debt they are trying to collect on is not legit and is not on my credit. Today they called at 8 am. The man's name was Shaun m******

      Business Response

      Date: 01/10/2023

      Our confidential response to this complaint is
      attached.

      Please
      find our requested response below to be presented on the website following our
      submission of a response:
      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people claim I have some ****** POS system and I do not. They are threatening me and stating I have some 4 year equipment lease, and that i owe them over $3,000 which is bs. I do not own ANY POS equipment other than a square terminal which is through square and I own it outright. They keep calling me and one lady I talked to was downright disrespectful and threatening. I hung up on her. I do not owe nor do I own any other POS equipment other than my square.

      Business Response

      Date: 01/10/2023

      Our confidential response to this complaint is
      attached. Please
      find our requested response below to be presented on the website following our
      submission of a response: The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:12/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This in reference to reference/account number *******. I have emailed Northstar three times on this issue and I have not received a contact back neither by phone or email. The third time contacting (which was on 12/12/2022) I mentioned if no response by end of the day I will file a complaint with the BBB. At this point any correspondence will be made via the BBB.

      Earlier this year, I had set up auto pay through Northstars website in the amount of $25 per week. The last payment of the amount of $25 was posted on 11/11/2022 and no other payments in the amount of $25 were posted. There were other payments in the amount of $50 that were posted (which were auto pay via my bank that I set up) so the $50 payments is separate from the $25 weekly payments. All I was asking is when and why did the auto pays stop?

      In addition when I logged into my account this week to view my balance, all that is showing is "unavailable." How am I suppose to check my balance, see payments being posted. I know I was close in paying the account off but now I dont know when the last payment was posted, if there could have been an error in any payments made manually (like the $75 payment recently made). As a consumer, I should be able to view my account without any issue. I want to view my account online without any issue.

      As mentioned, any correspondence will now be made via the BBB.

      Sincerely,


      ***** *****

      Business Response

      Date: 01/06/2023


      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

      Customer Answer

      Date: 02/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      First off, Northstar has not addressed the area on what had happened to the recurring payments that were setup on Northstars website back on Nov. 2022. Secondly, the $50 check that was dated 12/12/2022 was returned to Northstar as the check was made out to Northstar and not me. If that $50 that Northstar was originally sent to me was indeed an overpayment then Northstar can send a check made out to me as they did send out a $25 (again probably for overpayment) that was made payable to me. I did receive an email from Northstar on 12/19/2022 that stated the following:"Monday, December 19, 2022Dear *****,Attached please find the document(s) you requested. The attachment has been password protected for security.  The password for this document is the first five digits of your zip code and the last four digits of your social security number.If you have any questions or require any additional information, please do not hesitate to contact a Northstar Account Representative.This communication is from a debt collector and is an attempt to collect a debt.  Any information obtained will be used for that purpose. Thank you,NORTHSTAR LOCATION SERVICES, LLC4285 Genesee Street, Cheektowaga, NY 14225************ – ********************************************************************PRIVACY NOTICE: This email and any attachments, contain information that is, or may be, covered by communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communications in error, and then immediately destroy it. Thank you in advance for your cooperation.Please do not respond to this email address.  This message is for information purposes only.  Please understand email is not secure and should not be used for account-related questions.  This email box isn't monitored."All the attachment was a confirmation of the final payment of $50 received on 12/12/2022 (which is funny as the check that was returned to me was dated 12/12/2022 in the amount of $50). At the time, I did not request that document. I did ask at the time what had happened to the recurring payments that I setup on Northstars site. So, I dont know if the check that was returned to me that I returned back is either a final payment or should have been returned back to me as an overpayment. If Northstar was able to send that attachment confirming the final payment then Northstar is more than willing and capable of addressing previous questions/issues that I brought up in the past. 

      Regards,

      ***** *****

      Business Response

      Date: 03/03/2023



      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is harassing me about a debt in someone else's name.

      Business Response

      Date: 11/23/2022

      Our confidential response to this complaint is
      attached. Please
      find our requested response below to be presented on the website following our
      submission of a response: The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:10/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 credit cards that are being handled by Northstar. I recently received documents in the mail saying that I requested them but I have never did. I contacted through email saying that I would like to find out any options to make minimum payments. In return i was sent an email saying that I requested these documents that I never asked for. I received an email with 2 attachments saying that I agreed to pay and my first payment will be deducted on 10/31/22. I never received any options and never confirmed to any agreements. They are sending me payment agreements and sending me documents saying that I requested them when I never did.

      Business Response

      Date: 11/01/2022

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

    Northstar Location Services, LLC is NOT a BBB Accredited Business.

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