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Business Profile

Collections Agencies

Northstar Location Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Northstar Location Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northstar Location Services, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassing robocall messages are left every couple of days on my machine. “Please call Northstar Location Services (quickly garbled number in another voice) or visit us on the web at ***************. When returning our call, please use the following reference number (garbled voice again). To opt out, call 1**************

      Business Response

      Date: 06/24/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished.  

      Customer Answer

      Date: 06/24/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The response topic lists the name *****.  For years now, I've been getting occasional calls, asking for a ****** *****.  Every time, I would tell them there has never been a ****** ***** at this address, and this has been the case for 62 years.  I wish these clowns would correct their records.  This has always been the ****** Household since it was built, and my father ****** ****** (not *****) bought it, and none of us has ever been in debt.]

      Regards,

      **** ******

    • Initial Complaint

      Date:05/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company just illegally garnished my wages. They won't return my phone calls, they won't tell me what it's from. I don't owe anybody any money. Even so, they gave me a certain amount of time to get ahold of them before they would start garnishing to settle the matter but refuse to call me back or answer the phone and now have taken half my paycheck from me like a thief in the night. I can't even pay my rent now for this month and I am completely screwed. I need help. Someone please help me.

      Business Response

      Date: 05/31/2025


      We have received and reviewed your correspondence to us dated, May 28, 2025.
      We are unable to respond to Mr. *****’s complaint as we are not able to locate a corresponding account in
      our system of record with the information provided. Mr. *****’s description of events do not indicate that our
      company is the entity he is seeking to resolve his complaint. It appears Mr. ***** has confused our
      company with another.
      We have reviewed the description provided by Mr. *****. Northstar Location Services, LLC, a third-party
      debt collector, does not engage in wage garnishment.
      Should you have any questions regarding this information, please do not hesitate to contact me.
      Sincerely,
      Linda M. L******
      Linda M. L******
      Chief Compliance Officer
      Northstar Location Services, LLC

    • Initial Complaint

      Date:05/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I demanding a cease and desist order!!! Ya'all been harassing me and my family everyday. WE do NOT owe any debt to anyone! Someone from NorthStar location keeps calling and NOT state why they are calling! STOP! I will be filing a complaint to the CFPB!

      Business Response

      Date: 05/23/2025



      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:05/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving messages from North Star Location Services for months! I have called them, reported to BBB and Do Not Call List and they are still calling my cell! The calls cost me money every time they call with my phone plan! They have called 4/8 Jarrid D*** plus two more calls and 4/17, 4/21, 4/25, and another date with a Craig D***** from North Star! I called ###-###-#### with Ext **** & Ext ****. The numbers being left are from ###-###-####, ****, and the 888 numbers which are blocked! I called back and spoke with the same lady as before, she claimed my number was removed and I got huffy with her telling her I am still getting calls! I told her I reported to BBB and Do Not Call List, and they are still calling! I asked her, why are they harassing me!!!.......and she finally asked me if I knew a ***** ****** (*******) do not know the spelling! I told her "NO!" I was furious at this point about them harassing me and demanded to know why they keep calling and she hung up on me! Before the clink, she said that my number was removed before and I said why are you still harassing me!!!! This is ********! I Goggled a ***** ****** and a baseball player came up, obviously a scammer got my number!

      Business Response

      Date: 05/14/2025

      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving repeated phone calls and text messages from NorthStar over the last couple of weeks requesting a call back for some unknown credit related issue with ** ****. Not only have I never done any business with ** ****, I checked my credit with the 3 credit reporting agencies with no reports of any credit issues or late payments. NorthStar seems to have some type of data error. I request that NorthStar cease and desist the repeated calls and text messages to my cell phone.

      Business Response

      Date: 05/09/2025

      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep receiving calls from multiple numbers from a company called Notthstar Location Services. Many different people have left messages asking me to call back. I googled the company name and found our they are a debt collection agency. I have excellent credit. I checked my credit report but nothing shows as delinquent. I finally called them back and asked them to remove my phone number from their records. They kept asking for my name but I told them I wasn't giving them any personal info besides the phone number they already had. They were supposed to remove my number but I'm still getting calls from them.

      Business Response

      Date: 05/09/2025

      Our confidential response to this complaint is
      attached.

      Please
      find our requested response below to be presented on the website following our
      submission of a response:

      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

      Customer Answer

      Date: 05/10/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *****








    • Initial Complaint

      Date:05/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute a debt currently being handled by Northstar Collection Agency. This debt was originally associated with ********* ***** **** ********** and has since been sold to your agency.

      Under the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, I requested verification of the debt from Northstar Collection Agency. To date, no sufficient verification has been provided, which legally necessitates the removal of any liability on my part.


      Please confirm receipt of this complaint and advise on the actions you will be taking to resolve this matter.

      There was a settlement amount of $2500.

      Business Response

      Date: 05/15/2025



      The business has fulfilled the request for a response; however, has requested
      that their response remain unpublished.  

    • Initial Complaint

      Date:03/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company claiming to be Northstar Location Services in Buffalo NY is calling nonstop from multiple phone numbers; often times do not leave a voicemail message; just say "Hello?" One male individual left a message instructing me to call him back at Northstar Location Services which is apparently a third party collection agency. I made the mistake of calling back; got bounced around with no answer and did not leave a message. This seems to have made the problem worse; now they are calling non-stop. I have already blocked the number but they just keep calling from different numbers. I have checked all my accounts and I do not owe anyone anything. I pay all my bills on time and I have not received anything in the mail stating that I owe anyone anything.

      Business Response

      Date: 03/21/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

    • Initial Complaint

      Date:02/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone from this company keeps calling and asking to be contacted without any information as to the reason or what this company does. After searching online, found they are a debt collection company. Our debts, except for mortgage (which is current and on time) are paid and a credit check shows nothing outstanding, late or even due. Our credit rating is well over 800, so not seeing why we keep getting called and NOT about to answer to be harassed over something they seem to have ginned up. Ridiculous. Needs stopped.

      Business Response

      Date: 02/25/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* ****

    • Initial Complaint

      Date:02/15/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving repeated ringless phone calls with voice mail messages from NorthStar over the last week requesting a call back for some unknown credit related issue. I just checked my credit with the 3 credit reporting agencies with no reports of any credit issues or late payments. NorthStar seems to have some type of data error. I request that NorthStar cease and desist in the repeated calls to my cell phone.

      Business Response

      Date: 02/20/2025

      The business has fulfilled the request for a response; however, has requested that their response remain unpublished. 

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ********

    Northstar Location Services, LLC is NOT a BBB Accredited Business.

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