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Find a Location

SERVPRO of Putnam, NW & SE Dutchess County has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • SERVPRO of Putnam, NW & SE Dutchess County

      97 Old Route 6 Ste 10 Carmel, NY 10512-2141

    • SERVPRO of Putnam, NW & SE Dutchess County

      506 Salt Point Tpke Poughkeepsie, NY 12601-6527

    • SERVPRO of Putnam, NW & SE Dutchess County

      506 Salt Point Tpke Poughkeepsie, NY 12601-6527

    Business ProfileforSERVPRO of Putnam, NW & SE Dutchess County

    Water Damage Restoration
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    SERVPRO of Putnam, NW & SE Dutchess County has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • SERVPRO of Putnam, NW & SE Dutchess County

        97 Old Route 6 Ste 10 Carmel, NY 10512-2141

      • SERVPRO of Putnam, NW & SE Dutchess County

        506 Salt Point Tpke Poughkeepsie, NY 12601-6527

      • SERVPRO of Putnam, NW & SE Dutchess County

        506 Salt Point Tpke Poughkeepsie, NY 12601-6527

      Location of This Business
      97 Old Route 6 Ste 10, Carmel, NY 10512-2141
      BBB File Opened:
      2/10/2020
      Years in Business:
      11
      Business Started:
      5/8/2013
      Business Incorporated:
      5/8/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • MCM Legacy, Inc
      Business Management
      • Mrs. Lisa Smith, Owner
      • Mr. Scott Smith, Owner
      Contact Information

      Principal

      • Mrs. Lisa Smith, Owner
      • Mr. Scott Smith, Owner

      Customer Contact

      • Mrs. Lisa Smith, Owner
      • Mr. Scott Smith, Owner
      Additional Contact Information

      Fax Numbers

      • (845) 204-9779
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: House flooded? Have mold? Follow these tips

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/02/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had extensive water damage in that occurred 3/30/21. SERVPRO did the water extraction. 4/14/21 was the last day they worked at my home, as I instructed them not to return as the crew on that day was unskilled & destructive, causing a leak in a pipe that led to an emergency call to the plumber. The crew also damaged 3 heat baseboards that had to be replaced & scratches to a bathroom floor & damage in my neighbor's home, who also had water damage. Servpro has taken care of the baseboards & paid for the emergency call to the plumber. However, they have not paid for the scratches to the bathroom floor which was caused by the crew dragging equipment across the bathroom rather than picking it up. This incident is what caused the dent to bathroom baseboard. Owner is claiming his crew didn't do this, however there are two parties that I mentioned this to as soon as it happened; the insurance ************** County Heating, who did the repairs to the baseboards & took pics of the scratches.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marisa P

      1 star

      07/05/2023

      Truly outraged at this company for their total lack of professionalism and awful treatment. After contracting with them for a massive mold remediation job (which I paid half up front), they never followed up with either my insurance company or me, and instead if them sending me a final bill, they put a lien on my property. Throughout the process ******* I was working with would go weeks without responding to emails leaving me confused throughout a very difficult process. I have attempted to send in payments which they rejected (cannot understand why), and now they refuse to respond to any of my outreach (including 5 unanswered emails to both the billing office manager and the owner. I am using this as a last resort before turning this over to an attorney.

      Local BBB

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