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Business Profile

Online Retailer

Buffalovely.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Buffalovely.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffalovely.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for an item on 5/8/24. Contacted seller in regards to not receiving a confirmation email, they responded within 12 hours stating my confirmation probably went to spam (it had) and that my item would ship on Monday (four days) and I’d receive a tracking email. Never received a tracking email or the item, have emailed the company again 3 times with no response over the last three weeks. This business is fraudulent.

      Customer Answer

      Date: 05/31/2024

       The company I submitted a claim for, ********, has fulfilled my order. Thank you for all your help.  

      Regards, 

      ********* ******

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 28th, 2024 I went to the website and bought 94 Dollars worth of product. I immediately received a confirmation via email. Since that time I have received no updates, my items have not been shipped, and I have reached out to the company twice with no response. I have asked for a refund and nothing has happened. Order number *****. The money was taken out of my credit card on that same day. 

    • Initial Complaint

      Date:04/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a purchase in November 2023 and still have not received my order! I made contact in January after many emails with no response and was told a supply chain issue delayed my order. I have sent follow up emails, messaged on ********* and ******** with no response. I am filing a complaint with my credit card. My order was picture frames and vases worth $120.

      I'm thinking there is no supply chain order and they are stealing people's money after reading these reviews!

    • Initial Complaint

      Date:03/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gift item (sugar bowl) from Buffalovely.com on February 22, 2024. The order number was #*****. They charged the $30.00 amount to my debit card immediately. A month has passed with no sign of them shipping what I ordered. After two weeks I started asking for status updates. I have sent at least 10 emails asking for status updates or tracking numbers, or just a refund. They don’t answer my requests. I received an email or two which was clearly an automated form response saying they will get back to me, but they have not responded. I just want my money back. The gift was for a birthday that has now passed. I don’t want the product anymore.
      Please help me.

    • Initial Complaint

      Date:03/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Buffalovely on January 28th. 2024 for 10 items. Ordered placed through **** ***, order #***** with 4 installment payments, which have now all been satisfied. As of today, March 15th, I have only received 1 item. I have been continuously trying to contact Buffalovely but have received no response about my order, only an email stating they would get back to me in 24-48 hours. Buffalovely regularly sends advertising emails, but no response to my requests for the items I have paid for, totalling $62.60.

    • Initial Complaint

      Date:01/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *January 2nd I ordered two $6 items from the store, I have ordered before with out an issue. I paid through ******,I received confirmation from BOTH Buffalovely and ******. I have NEVER received any updates nor the product, its been over 21 days and I simply want the product or my money back. I emailed this company January 23rd and January 24th, 2024.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 68 dollars worth of merchandise 12/26; charges immediately made and deducted from my account. Followed up twice by email, once by ******** message, once by ******** post and once by phone and received no answer/response. Scam. Made complaint with my bank.

    • Initial Complaint

      Date:12/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ORDER ***** Transaction made on 11/25/2023 from Buffalovely.com. I was never provided shipping information, no updates on shipping at all, and no customer service whatsoever. I’ve emailed them and messaged them on their ********* page and no answer.. The purchase was a sweatshirt for 31.29.

    • Initial Complaint

      Date:12/26/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: July 4, 2023
      Amount paid to business: $39.20 *** What the business committed to provide: *** **** ********* ****** **** ******* ********* with Utensils × 1 ($24.00) and We Are ***** ******** 4x6 Picture Frame × 1 ($28.00)
      What the nature of the dispute is: Never delivered, but money was collected by business and order was confirmed.
      Whether or not the business has tried to resolve the problem: No and will not respond to correspondence.
      Account/order/tracking number: Order #*****

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/9/2023 with Buffalovely after receiving an email for free shipping. I immediately received an Order Confirmation Email back saying that I would receive an email when the order was shipped. As of 12/20/2023 I had still not heard anything, including any notice of shipping. I sent them an e-mail, no response. I reached out to them on Social Media, which is when I noticed that dozens of other people were having the same issue. Still no response. Reached out to the again on 12/22/2023, again no response.

    Buffalovely.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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