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Business Profile

Online Retailer

Buffalovely.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Buffalovely.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffalovely.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 40 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with buffalovely.. money was immediately taken out of my account. Have not heard anything back despite numerous email attempts

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Items ordered, never shipped and shipping date keeps being pushed back. Multiple emails and messages via instagram to the company for the past 10 days with no response.

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order# ***** Placed 12/22/2024
      $32.00 + $8.00 (shipping)= $40.00

      Have tried to contact via the ONLY contact info provided, email, FOUR TIMES. No response. Tried to file a claim with ******* (which handles the tracking etc) and all they did was let me start a complaint they won’t at all resolve. The only reaction I got from this business was DAYS after the first email, marking my order as “shipped”… aka all they did was print a label. That was on 1/8/2025. I’ve sent 3 more since, NO answer. The order still hasn’t been shipped. It is now 1/24/2025. This is ridiculous, and the worst behavior of a business. I want a refund, immediately. I attached the receipt to this complaint. Everyone- NO ONE PURCHASE FROM HERE. Unless you just like throwing money out into the void.

      ****************************************************************************

    • Initial Complaint

      Date:01/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 11/30 and my credit card was charged. On 12/3 I received an email that my order shipped. I have never received the order. I emailed multiple time to two different emails for the company plus reached out on ********* and ********. The comment on ** which only asked for someone to reach out to me was deleted. I’m attaching pics of my order and email string. Please let me know if you need pictures of my ********* message. Thank you for your help.

    • Initial Complaint

      Date:11/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 10, 2024, I ordered two items from this company (a picture frame that said "That time we left the house," for $38.00 and a flower pot that said, "I'm literally dying," for $14.00.

      My order number is #***** and the total came to $60, including $8 shipping.

      I paid using ****** and the funds were immediately deducted from my checking account.

      The owner created a **** shipping label for my items and this was shared with my email address on September 16, 2024.

      However, the item was never taken to the post office, as the tracking states "We were notified by the shipper to expect your package for mailing. A delivery date will be provided when **** receives the package."

      I emailed the owner on October 7, 2024, asking for an update or a refund. I did not receive a reply.

      I emailed the owner again on October, 19, 2024, asking for a response. I did not receive a reply.

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on August 24, 2024. I never received confirmation from the company, no tracking number, etc. but I do have a receipt from *******, and the amount was charged to my credit card. I have not received any of the items and have reached out to the business several times via email and social media, and have not received a response.

    • Initial Complaint

      Date:08/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Items were ordered on July 17, 2024. I received the "thanks for your order email" and then received the two notebooks valued at $16 each approximately 2 weeks later. Since then, no changes. Every time I check the order status it says "we are preparing your order for shipping". I have started emailing them approximately August 2 asking for updates. I got an auto response "we are busy, we have kids, please give us 24 to 48 hours to respond". I have gotten NO responses to any of the emails I have sent. Emailed 7 days ago, nothing. Emailed two days ago, nothing. I want my money back and will be filing a credit card dispute if I have to. It's not hard to respond...if you want to run a business the right way. Guess they don't care.

    • Initial Complaint

      Date:07/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a mug from Buffalovely on Instagram. Payment came out immediately, order never showed up. The company does not respond to requests for refund, or an updated ETA.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for an item on 5/8/24. Contacted seller in regards to not receiving a confirmation email, they responded within 12 hours stating my confirmation probably went to spam (it had) and that my item would ship on Monday (four days) and I’d receive a tracking email. Never received a tracking email or the item, have emailed the company again 3 times with no response over the last three weeks. This business is fraudulent.

      Customer Answer

      Date: 05/31/2024

       The company I submitted a claim for, ********, has fulfilled my order. Thank you for all your help.  

      Regards, 

      ********* ******

    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 28th, 2024 I went to the website and bought 94 Dollars worth of product. I immediately received a confirmation via email. Since that time I have received no updates, my items have not been shipped, and I have reached out to the company twice with no response. I have asked for a refund and nothing has happened. Order number *****. The money was taken out of my credit card on that same day. 

    Buffalovely.com is NOT a BBB Accredited Business.

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