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Business Profile

Health Insurance

Aither Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for Aither Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aither Health has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the start of February I scrambled to find insurance when discovering that my COBRA was not being extended and fell for their use of paid search result positioning (my own fault) and purchased and insurance plan believing it was an ACA accredited plan.

      I reviewed the plan information once I received it through my online portal and realizing my mistake I called *** ****** on the 5th of February and attempted to cancel my plan for March. I had to call back four separate times as they refused to cancel my plan without a good enough reason on my part despite promising that I could cancel at any time during the initial call.

      I was finally able to get someone who agreed to cancel my plan, giving me verbal confirmation that they were doing so. After I insured they were cancelling my plan they asked if they could call me the next day to sell me a plan through one of the their partner companies. Saying no to them earlier had led to them refusing service so I agreed to get off the phone.

      On March 1st *** ****** charged me $723 for another month of insurance. When I called to try and correct the mistake I was told that the notes from the last call stated that I had scheduled a time to call them and since I had failed to call they had continued the insurance plan. This was directly against my wishes and a ridiculous claim given that they asked to call me and I can't actually schedule a call with them and have to call the main line during business hours.

      I required the person on the phone to tell me what cancellation confirmation actually looked like, received a cancellation number that I was not informed existed in my first calls, and was told a refund was impossible.

      This incident also caused the ACA insurance I was trying to sign up for to fail and I am still trying to fix this new issue.

      Business Response

      Date: 04/10/2025

      I confirmed with the Plan Product Owner that this Member's card is no longer being charged and that he received a refund.

    • Initial Complaint

      Date:01/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online inquiry about retaining and individual health insurance plan. I was contacted back immediately by a company selling themselves as ***** insurance. After discussing plans with an ( agent ) I gave my information and signed on . After making 2 payment of 449.56 I still had not received any info in the mail .I thought it was odd but was unsuspecting and figured I would wait a bit longer. Few days later I received an ID card in the mail from a company called Aither insurance. I'd never heard of them and was immediately concerned so I called the number on the card and was told that not only was I NOT insured with ***** , my coverage and copay was not what I had been told. Immediately tried to cancel and get a refund only to be told that I was over my 30 days so I was not eligible,even though I hadn't received anything in the mail till day 45. These people are scum and prey on unsuspecting people that are not familiar with the process.

      Business Response

      Date: 01/22/2025


      Aither Health LLC ("Aither)" is in receipt of your correspondence dated January 3, 2025, regarding
      the above referenced complaint.
      The Member participates in the SAS MEC HP Dual 01 plan ("the Plan"). The Plan is an employersponsored,
      self-insured group health plan governed by the Employee Retirement Income Security
      Act of 1974, as amended ("ERISA").
      As a point of clarification, Aither is not an insurance company and the Complainant was not insured
      by Aither. Additionally, does not market or sell insurance products to prospective members. Aither
      is merely a third-party administrator who processes claims in accordance with self-insured group
      health plans.
      I reached out to Aither's operations team as well as the Plan Sponsor, so the Complainant's concerns
      can be addressed. Someone should be in touch with the member shortly.
      Please do not hesitate to contact me should you have further questions or concerns.
      Sincerely,
      Anne E. H*****
      Legal Affairs Manager & Senior Paralegal

      trust built through transparency

    Aither Health is NOT a BBB Accredited Business.

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