We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Debt Relief Services

Strategic Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

This profile includes complaints for Strategic Consulting's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Strategic Consulting has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on October 10 2023 i was enrolled into a debt consolidation program through Strategic Consulting and are under current investigation through the New York attorney generals office. I have not been able to get ahold of them since October 2023. here was the contact name i was provided


      Financial Consultant
      J******@strategicconsulting.com
      646-793-3981

    • Initial Complaint

      Date:02/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to a Golden Eagle Lending pre approved Debt consolidation mailer and referenced to Strategic Consultant. I filled out all necessary forms only to find delays with internet issues that happened to start immediately and me not being sure of consolidation completion.
      I decided not to move forward and cancel this program. I have called my Sandstone rep stating that my decision was final and my Strategic rep's phone is not working. I do not wish to be contacted anymore. I am respectfully requesting that all of my personal data and information be permanently deleted from their database and not be shared with anyone. I do not wish to be contacted via email, phone and/or physical mail.

    • Initial Complaint

      Date:02/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November I received a mailing that was advertising a debt consolidation loan. When I called, the lady whose name is said to be Richelle Ann L******* was very nice. After showing me a power point presentation on how much I could save with one low monthly payment, I realized this was a debt consolidation program, not a loan. I said no thankyou and hung up. They text for days on end and called me, I said stop.
      Fast forward to January 10, 2024, I decided to move forth. Super easy to get in touch with once I stated o changed my mind. I signed a contract through DocuSign, giving my account routing info, social security number s d all person info. A good faith payment of $50 was going to be taken out and then another at the end of the month for $250. This $300 world be my new monthly payment. I guess I'm happy to say that no money has been taken out. But now I'm afraid to put any money on my account. Creditors are still calling me and I can't get a hold of Richelle. I have called, text over and over. Please cancel my contract as you are not a real company. I would like all personal info removed from your data base! You don't help people you name things worse!!

    • Initial Complaint

      Date:01/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I verbally canceled my agreement with an attorney from Meadowbrook during my intake call. I had asked him if I need to provide my cancellation through writing he said no that the account has been notated and I will not be charged. That said, on January 26,2024 I was charged 541 dollars and now the attorney from Meadowbrook and the financial advisor Keith W**** from strategic consulting are not answering. The calls are ending with no option to leave a voicemail.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like all of my personal data removed and the amount paid refunded. This is a scam. The customer service numbers given are no longer working and emails bounce back. A notary came to my house and I felt ok until I no longer could reach them with questions or concerns about the creditors calling. Please help me with getting my personal data removed- please help others avoid this company and this nightmare. Shame on them

    • Initial Complaint

      Date:01/30/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve given strategic consulting all of my information to help me consolidate depth. They sent someone here with a notary, and I filled out all the paperwork. Since that date, I cannot contact anyone in the company and I’m worried about my name, and Social Security being used for fraud.

    • Initial Complaint

      Date:01/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Feb '23 I received a mailer ad from Strategic Consulting Group. The ad says "300 Million in loans funded through our partners". I called & spoke to the rep Matthew H****** He stated that the program would eliminate my debt by paying creditors off through a loan program now & I would pay it off through them, I was to pay $786.18 a month for 48 months. He also stated my credit score would dip at first but would rebound once the creditors were ALL paid off in 7-9 months. My wife & I credit is now destroyed due to this fraud company. There is no loan & no creditor is paid off at all & for 4 years in some cases. 1 year later nothing has happened except an awful experience.Since entering the program I've paid $6,289.44 to Level One Law group ( a shell company for this scam). Every time I called & spoke to Matt about my concerns & our initial convo he would say the call was being recorded. When I called in August after months of no action I explained that Level One law had creditors projected out to 2027 and said this is not what we agreed on. I asked him to bring up the recordings & he said he did not have them. Another lie, he knew what he originally told me to sell me on this scam. Yesterday when I called him, his phone now does not work, emails bounce back and their corp # is not accepting calls either. I saw today that the Govt has stepped in finally to have them cease business, pay consumers redress, a civil money penalty and suing them in 7 states so far. They have 95 BBB complaints in past year alone. These scumbags CEO's Ryan Sasson & Jason Blust and all companies involved should face both civil & criminal penalties for defrauding innocent and financially vulnerable people over million of $. My problems have not been resolved at all.The financial, emotional distress, credit destroyed, home lost and broken marriage are major losses in my life. I'm demanding all $6,289.44 plus key monetary damages for all the above from Strategic Consulting.

    • Initial Complaint

      Date:01/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contact information (phone number) for my personal consultant (Elisha A******) is not taking calls. The main client service number rings then hangs up. The attorney they said would contact me within a week never did. I have sent emails and I'm not getting any responses.

    • Initial Complaint

      Date:01/27/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Debt Consolidation Loan offer from Golden Eagle Lending. When I called the number, I was apparently routed to Strategic Consulting where I spoke with a woman named Hope L****, who was supposedly a financial consultant. She set me up with a law firm called Brandon Ellis that was supposed to be representing me in restructuring my debt. The contact information in her email was: Hl****@strategicconsulting.com 716-249-6819. She texted me from a different number: 770-762-4234. She had me meet a notary to sign a contract to have Brandon Ellis represent me. In the contract, I had to put my social security number and my banking information for them to pull my payments out of my account. The notary gave me a paper that said Brandon Ellis would contact me in five business days. Since then I have not been contacted by anyone and have reached out to both Strategic Consulting and Brandon Ellis and have not been able to get a hold of a single person. I believe I was scammed. If this matter is not resolved shortly I will be filing a police report.

    • Initial Complaint

      Date:01/22/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can not reach any one by phone My debt relieve consultant who signed me up Jason B**** does not answer the phone it’s just busy and hangs up I can not reach one level law. the phones just hang up I was never sent an account number or am able to access my account to see my status. I believe this is a bogus company.

    Strategic Consulting is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.