Complaints

This profile includes complaints for Capital Management Services, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital Management Services, LP

  698 1/2 S Ogden St Buffalo, NY 14206-2317

• 

  Capital Management Services, LP

  2211 Niagara St Buffalo, NY 14207-2063

• 

  Capital Management Services, LP

  2207 Niagara St Buffalo, NY 14207-2063

• 

  Capital Management Services, LP

  700 Executive Center Dr., Ste. 300 Greenville, SC 29615-4555

• 

  Capital Management Services, LP

  726 Exchange St Buffalo, NY 14210-1484

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This agency has violated my rights under the Fair Debt Collection Practices Act on multiple occasions. When I requested to only be contacted in writing after having multiple poor interactions with their agent, he notated my account as refusal to pay and threatened to have me sued and served at work. I merely requested a copy of the debt they claimed I owed and even made multiple payments towards the debt even though they refused to validate or even tell me who the debt was owed to. i was told, "We don't do that." That is my right, regardless of what they do or do not do. Also, they claim membership in the BBB on their website but your site says they are not members.

  Business Response

  Date: 07/01/2025

  The business has responded to the complaint however has requested that their response not be published

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital Management Services, LP is attempting to collect a debt on behalf of ******** ************ ***. I requested full debt validation under the FDCPA. In response, they sent incomplete documents — including a Truth in Lending Disclosure and a loan summary — but no signed contract, no proof of ownership, no itemized accounting, and no sworn affidavit.
  
  Despite this, they continue collection efforts. I am concerned they may try to report this unverifiable debt to credit bureaus, which would violate the FCRA. If they proceed without proper validation, I will take legal action.
  
  Desired Resolution:
  
  Cease all collection activity
  Do not furnish to credit bureaus
  Provide full legal validation (signed contract, chain of title, and itemized accounting)
  If they cannot validate, close the account and confirm in writing

  Customer Answer

  Date: 05/12/2025

  I am not requesting a billing adjustment, as that would imply acceptance of a debt that has not been legally validated. My desired resolution is as follows: Desired Resolution: I want Capital Management Services to cease all collection activity and to provide full and proper validation of the alleged debt, including: A signed contract or application bearing my name, A complete itemized accounting of the debt, A chain of title showing the legal transfer from the original creditor to Capital Management Services, And a sworn affidavit attesting to the accuracy and validity of the debt. If they are unable to provide this documentation, they must formally withdraw all collection efforts and confirm that they will not report this unverifiable debt to any consumer reporting agency. I am not seeking a resolution that involves payment, adjustment, or acknowledgment of this alleged debt unless it is legally validated under the Fair Debt Collection Practices Act (15 U.S.C. § 1692g). 

  Business Response

  Date: 05/22/2025

  Dear Kevin:  Capital Management Services, LP (“CMS”) is
  in receipt of your recent correspondence regarding ****** *******.  It is our understanding that Mr. ******* believes that CMS failed to properly provide verification of debt as defined
  under the law.  Mr. ******* further
  wishes for the account to be removed from his credit report. On January 15,
  2025, a matter was placed in our office by our client, ******** ************ *** (“********”) for a *********** *********** (Assignee of *********** ****)
  account with the name ****** *******. On January 17, 2025, as required by
  federal law, an initial dunning notice was mailed to Mr. *******, advising him
  of his right to request verification of debt. We did not have an opportunity to
  speak with Mr. ******* regarding this matter. 
  However, on February 3, 2025, our office did receive correspondence from
  him, in which he disputed the debt.  Upon
  receipt of this correspondence, our office coded Mr. *******’ account for
  verification of debt and the information to fulfil the request was requested
  from ********. The information was received and forwarded to Mr. ******* on
  April 14, 2025.  However, on April 18,
  2025 and April 25, 2025, our office received additional correspondence again
  requesting information.  The information
  was again requested from our client and forwarded to Mr. ******* on May 1,
  2025. With respect to
  Mr. *******’ belief that, absent specifically requested information, CMS failed
  to adequately verify the debt, please be advised that, under the FDCPA, there
  is no requirement or definition as to what constitutes sufficient or “legal”
  validation of debt.  CMS provided to Mr.
  ******* materials received directly from its client, i.e., proof of the loan
  showing the account number, Mr. *******’ correct address, terms of the loan
  agreement, balance and payment instructions. Further, the information contains
  a statement that the documents were prepared by ******** ************ *** “as a
  representative extraction of financial records provided by ***********
  Corporation, pursuant to the Bill of Sale/Assignment of Accounts transferred to
  ******** on or about 9/27/2024”, thus explaining the chain of custody requested
  by Mr. *******.  CMS therefore denies
  that it failed to adequately respond to Mr. *******’ request for information or
  that its response was in violation of any law. Finally, with
  respect to Mr. *******’ request that the account be removed from his credit
  report, please be advised that CMS is a third-party collection agency.  We do not own any account in our office, and
  we do not report to any of the credit reporting agencies.  We cannot remove an item from a credit report
  that was not placed by us.  Nevertheless,
  we have coded Mr. *******’ account for cease and desist.  Mr. ******* will receive no further
  communication from our office with respect to this matter. Further, we have
  confirmed with ******** that it has not reported the account and that the
  account has been closed in its office. I trust this response will satisfy
  your request.  Should you have any
  further questions, please do not hesitate to contact me at the number
  referenced above. Sincerely, Cory *. ********Cory *. ********,
  Esq. General Counsel

  Customer Answer

  Date: 05/22/2025

  Thank you for forwarding the response from Capital Management Services, LP (CMS). However, I respectfully reject their claim that this matter is resolved, and I would like to provide the following clarification for BBB records. 1. Failure to Provide Proper Legal Validation CMS admits they sent me documents prepared by ******** Investments, described as a "representative extraction" of financial records. However, these are not legally sufficient forms of debt validation under the Fair Debt Collection Practices Act (FDCPA). The materials they provided: Contain no signed contract or application bearing my name Do not include sworn affidavits or properly documented chain of title Are unsworn, unverifiable summaries, not original creditor records These types of internal or third-party summaries do not meet the legal threshold for meaningful validation under 15 U.S.C. § 1692g, or case precedents such as ******** ** *** ******** ***** ** ***** ** ******* ****** * ********** ********* ***** 2. No Credit Reporting Acknowledged – But No Legal Standing Proven While CMS states that they do not report to credit bureaus and that the account has not been reported, they still failed to prove they had any lawful authority to collect the debt in the first place. Without such proof, their attempt to collect was not only inappropriate — it may also constitute a violation of the FDCPA. 3. Cease and Desist Coded — But Matter Not Closed I acknowledge that CMS has coded my account for cease and desist and that they confirmed the account has been closed. However, this action appears to be taken only after my persistent efforts and not due to any meaningful validation or resolution of the dispute. Requested Outcome: CMS and its client, ********, should acknowledge that they lacked legal validation to pursue this debt The BBB should note that the company’s response did not resolve the complaint and that the consumer's legal concerns remain valid CMS should not reassign, sell, or reattempt collection of this account under any circumstance Thank you for continuing to document and investigate this matter. Sincerely,****** *******

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Capital Management Services, LP for failing to comply with my debt validation request and violating my cease-and-desist notice. On March 19, 2025, I sent a written request to Capital Management Services, LP asking for the following documentation to validate the alleged debt they are attempting to collect Name and Contact Information of the Original Creditor: Complete details and contact information of the original creditor. Complete Accounting History and Paper Trail: A full account statement, including the original amount of the debt, all charges, fees, and interest applied. An itemized paper trail of all transactions related to this alleged debt. Proof of Authority to Collect: Written verification that Capital Management Services, LP is legally authorized to collect and report this alleged debt. Signed Agreement and Consent: A copy of the original written agreement or contract bearing my signature (wet ink), indicating my explicit consent to be bound to this alleged debt. Proof of my consent to transmit, sell, or share any information about this account to third parties. Video Evidence: Any video or audio recordings showing that I entered into a financial institution and agreed to the terms of this alleged debt. In addition to my validation request, on March 19, 2025, I sent a cease-and-desist letter instructing Capital Management Services, LP to stop all communication with me regarding this matter. Despite this, the collection agency has continued to contact me, which is a clear violation of my rights under the Fair Debt Collection Practices Act (FDCPA). Given their failure to validate the debt and their disregard for my cease-and-desist notice, I am demanding that this alleged debt be removed from all credit reporting agencies immediately. I request the BBB's assistance. Thank you for your attention and help in resolving this issue.

  Business Response

  Date: 04/18/2025

  Capital
  Management Services, LP (“CMS”) is in receipt of your recent correspondence
  regarding ******** ** ********.  It is
  our understanding that Ms. ** ******** is dissatisfied with the documentation
  provided to her to substantiate/verify the accounts in our office for
  collections.  Ms. ** ******** states
  that, absent a “wet ink signature”, the debt cannot be verified.  Ms. ** ******** believes this means that the
  accounts must be removed from her credit bureau report. On March 5, 2025, two
  matters were placed in our office by our client, **** ** ******** **** (the
  “Bank”) with the name ******** ****** ** ***** *sic] for accounts ending
  in **** and ****.  On March 7, 2025, as
  required by Federal law, an initial dunning notice was mailed to Ms. ** ******** for each account, advising her of her right to request verification of
  debt. To date, our office has not spoken with Ms. ** ******** regarding the
  accounts.  On March 25, 2025, our office
  received Ms. ** ********’s **** complaint, in which she requested verification
  of the debts.  On March 26, 2025, our
  office received Ms. ** ********’s written request for verification of
  debt.  However, upon receipt of the **** complaint, our office coded the accounts for verification of debt.  The information required to fulfill the
  request for each account was then requested from the Bank.  On March 31, 2025, the information for both
  accounts was forwarded to Ms. ** ******** for review.  Ms. ** ******** now states that, as there was
  no “wet ink signature”, the documentation is insufficient. While Ms. ** ********’s request for
  information did include a detailed list of items to which she believes she is
  entitled, please be advised that, under the FDCPA, there is no set legal
  standard setting forth what constitutes proper validation.  In fact, a debt collector may opt to not
  respond at all to such a request, as long as it ceases collection efforts upon
  receipt of same.  Nevertheless, CMS did opt
  to respond to Ms. ** ********’s request, with information provided to it
  directly from the Bank.  I have reviewed
  the information provided to Ms. ** ******** and can confirm that it did contain
  information sufficient to demonstrate receipt of an application for an account
  (annual salary, employer, name, SSN, address and the like), as well as several
  months’ worth of detailed statements for each account.  CMS therefore denies that it failed to
  properly respond to Ms. ** ********’s request for verification of debt; to the
  contrary, the information received from the Bank more than adequately
  substantiates the debt. Ms. ** ******** maintains that CMS continues to contact her despite a
  clear request for cease and desist.  Please be advised that, outside of
  its response to her request for verification, CMS has made no effort to contact
  Ms. ** ********. Finally, as Ms. ** ******** was previously advised in our response to her
  **** complaint, CMS is a third-party debt collection agency.  As such, we do not own any of the accounts in
  our office and we do not report to any of the credit reporting bureaus.  We cannot remove an entry on a report not
  placed by our office.  Should Ms. ** ******** wish to discuss the manner in which her accounts are being reported,
  she may contact the Bank directly at ***************I trust this
  response will satisfy your request. 
  Should you have any further questions, please do not hesitate to contact
  me at ************************************** Sincerely,Cory R. MagnusonCory R. Magnuson,
  Esq. General Counsel 

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the credit with ******** **** *******. I do not have a contract with Capital Management Services, LP, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 04/14/2025

  The burden of proof falls on the collection agency not the consumer (me). I find it concerning that Capital Management LP is not complying with legal requests. I request Capital Management LP to provide proof they sent debt verification, as is my legal right. If Capital Management LP cannot provide proof, i demand this account be removed from my credit report as is my right per FCRA sectio. 623.(a)(i). This is my last request before i file a formal complaint with the CFPB and FTC. 

  Business Response

  Date: 04/15/2025

  Capital
  Management Services, LP (“CMS”) is in receipt of your recent correspondence
  regarding **** **** (“****”).  It is our
  understanding that **** would like verification of debt for the account placed
  with our office for collection.  ****
  would further like for the account to be removed from any credit reporting. On March 7, 2025, an
  account was placed in our office by our client, ******** **** ******** (the
  “Bank”) with the name **** ****.  On March
  9, 2025, as required by Federal law, an initial dunning notice was mailed to ****,
  advising of the right to request verification of debt.   To
  date, our office has not had an opportunity to speak with **** regarding this
  matter.  Further, contrary to the claim
  made in the complaint, we have received no request from **** for verification
  of debt/original contract with the Bank. 
  We therefore deny that CMS failed to respond to a request for
  documentation.  Upon receipt of the
  complaint, our office coded the account for verification of debt, and the information required to fulfill this
  request will be requested from the Bank. 
  Upon receipt of same, it will be forwarded to **** for review.  No further collection attempts will be made with
  respect to this placement of the account until such time as we have responded
  to ****’s request for verification.In the complaint,
  **** states that there is no responsibility for the debt, as no contract was
  made with CMS.  Please be advised that,
  under the FDCPA, there is no legal requirement for a collection agency to
  first contract with a consumer prior to any attempt to collect a debt.  CMS engaged in debt collection activity with
  respect to ****’s account in the course of its normal daily business with the
  Bank.  It is therefore not in violation
  of any law or statute. With respect to
  ****’s request that the account be removed from all credit reporting, please be
  advised that CMS is a third-party debt collection agency.  As such, we do not own any account in our
  office, and we do not report to any of the credit reporting agencies.  We cannot remove an entry on a credit report
  that was not placed by our office. 
  Should **** wish to discuss the manner in which the account is being
  reported, **** may contact the Bank directly. I trust this
  response will satisfy your request. 
  Should you have any further questions, please do not hesitate to contact
  me at ************************************* Sincerely, Cory *. M*******Cory R. Magnuson,
  Esq. General Counsel 

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked you to validate the alleged debt that you claim that I owe, and all you have provided me are statements and signatures to an Alleged account that you cannot prove is mine.
  You have violated my consumer rights under the Fair Debt Collection Practices Act (FDCPA) 15USC §1692(g)b – Validation of debts.
  You {Capital Management Services} failed to validate this alleged debt”.
  I refuse to pay this alleged debt until the proper validation of this debt is provided. Please cease and desist all collection activities until you can properly validate this alleged debt.
  Furthermore, I request verification of the alleged debt, specifically, a copy of a contract or agreement. Said contract or agreement must be with the original creditor and signed by all parties involved. You are illegally attempting to collect this alleged debt and money that I do not owe.

  Business Response

  Date: 04/01/2025

  The business has responded to the complaint however has requested that their response not be published.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEBT VALIDATION LETTER
  Your Name :***** * ********
  Your Address: **** **** **** ** *** *** ************** ***** ***************** Debt Collector Name: capital management service ,LP
  Debt Collector Address: *** *** ***** ***** ****** ******** ** ***********  I am reaching out to whomever this matter concerns on behalf of myself, **** ***, a federally protected consumer. I am enforcing my rights according to 15 USO 1692g by asking your company to VALIDATE the alleged debt as well as send me evidence that i am obligated to pay this alleged debt. I am not refusing to pay the debt but rather asking your company to validate this debt as it is your lawful duty when asked by a consumer.
  I am also making your company aware that invalidated information on my consumer report may be fraud under federal and state laws, and I will not hesitate to bring forth legal action if my rights continue to be violatea under the FDCPA and FCRA. You have 30 days to validate this debt and during this time all furnishing arid collection activities must cease and desist through any and all mediums including my consumer report. If your company and/or office fails to respond within 30 daj/58 to validate this debt it shall be deleted and removed from my credit file immediately. I have also attached CEASE AND DESIST that is effective immediately.
  If adverse action is taken against me as a consumer i will consult my legal counsel. Please be advised that according to 15 USC 1692g - Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing-
  (1) the amount of the debt;
  (2) the name of the creditor to whom the debt is owed;
  (3)a statement that unless the consumer, within thirty days after receipt of the notice

  Business Response

  Date: 03/12/2025

   The business has responded to the complaint however has requested that their response not be published.

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Capital Management Services, LP for failing to comply with my debt validation request and violating my cease and desist notice. On October 20, 2024, I sent a written request toCapital Management Services, LP asking for the following documentation to validate the alleged debt they are attempting to collect: Name and Contact Information of the Original Creditor:
  Complete details and contact information of the original creditor.
  Complete Accounting History and Paper Trail:
  A full account statement, including the original amount of the debt, all charges, fees, and interest applied.
  An itemized paper trail of all transactions related to this alleged debt.
  Proof of Authority to Collect:
  Written verification that Capital Management Services, LP is legally authorized to collect and report this alleged debt.
  Signed Agreement and Consent:
  A copy of the original written agreement or contract bearing my signature (wet ink), indicating my explicit consent to be bound to this alleged debt.
  Proof of my consent to transmit, sell, or share any information about this account to third parties.
  Video Evidence:
  Any video or audio recordings showing that I entered into a financial institution and agreed to the terms of this alleged debt.
  In addition to my validation request, on November 25, 2024, I sent a cease and desist letter instructing Capital Management Services, LP to stop all communication with me regarding this matter. Despite this, the collection agency has continued to contact me, which is a clear violation of my rights under the Fair Debt Collection Practices Act (FDCPA). Given their failure to validate the debt and their disregard for my cease and desist notice, I am demanding that this alleged debt be removed from all credit reporting agencies immediately. I request the BBB's assistance.
  
  Thank you for your attention and help in resolving this issue.

  Business Response

  Date: 12/19/2024

  Capital
  Management Services, LP (“CMS”) is in receipt of your recent correspondence
  regarding ****** ****.  It is our
  understanding that Ms. **** would like verification of debt for the account
  placed with our office for collection. 
  Ms. **** would further like for no further contact from our office
  regarding this matter, as well as the account to be removed from her credit
  report. On October 18, 2024,
  a matter was placed in our office by our client, ******** **** (the “Bank”)
  with the name ****** ****.  On October 20,
  2024, as required by Federal law, an initial dunning notice was mailed to Ms.
  ****, advising her of her right to request verification of debt.  To date, our office has not spoken with Ms.
  ****; however, on November 18, 2024, our office received correspondence from
  Ms. **** in which she requested verification of debt.  Our office then coded the account for
  verification of debt and requested the responding information from the Bank.
  The requested information was received on November 22, 2024, at which time it
  was forwarded to Ms. **** for review. On December 11, 2024,
  our office received correspondence from Ms. ****, in which she again requests
  verification of debt.  Ms. **** also makes a request that  cease and
  desist any further contact with respect to this account.  Please be advised
  that her account has been coded for cease and desist and closed in our
  office.  Ms. **** will receive no further communication from CMS regarding
  this placement of her account. With respect to Ms.
  ****’s request that the account be removed from her credit report, please be
  advised that CMS is a third-party debt collection agency.  As such, we do not own any account in our
  office, and we do not report to any of the credit reporting agencies.  Should Ms. **** wish to discuss the manner in
  which her account is being reported, she may contact the Bank directly. I trust this
  response will satisfy your request. 
  Should you have any further questions, please do not hesitate to contact
  me at the email address referenced above. .  Sincerely, Cory
  *. M******* Cory
  *. M******** **** General
  Counsel  

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was forced to pay an illegitimate medical bill for another person, non-related, but I paid it and now the collection agency seems to want more. Feels like blackmail. I would not answer the phone but immediately looked them up and was horrified at what I saw and called my estate-settlement lawyer and she is now researching the illegitimate bill and might try to help me with this present threat. So I am writing this in the meantime to state that unscrupulous people with a taste for money will and CAN ruin people's lives with their abuse. BEWARE ALL!!! Maybe it will help to stop your phone service completely, if you are like me you might seriously consider it. I have no debts of my own and an extremely simple life and I always pay all debts promptly. Most people do.

  Business Response

  Date: 11/07/2024

  The business has responded to the complaint however has requested that their response not be published.

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If the company can’t provide the name of the original lender, I would like to be removed from their call list and a cease and desist be placed. Someone claiming to be from Capital Management has been calling and harassing myself, husband, and sisters about a debt that I owe. They cannot provide a name of the original lender. The last time they called I returned the call. They wanted me to confirm the last 4 digits of my social. When I told them no, he said “You’ll be served at your job. Good luck with that.” I don’t know what this company is or who sold my alleged debt to them. 

  Business Response

  Date: 10/30/2024

  The business has responded to the complaint however has requested that their response not be published.

• Initial Complaint

  Date:09/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  letter stating that I have an unsettled debt which i dont have an account for

  Business Response

  Date: 09/25/2024

  The business has responded to the complaint however has requested that their response not be published.