We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Alliant Capital Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Alliant Capital Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Alliant Capital Management, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting harassing phone calls from this agency, as well as my boss, my husband and who even knows who else they keep harassing trying to confirm "my location." I have zero known business with this organization, and have not received anything from them in the mail stating otherwise. This is extremely unprofessional and harassment.

      Business Response

      Date: 02/07/2025


      Thank you for the opportunity to respond to Ms. *******’ complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint, and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization on October 2, 2024.
      On October 10, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      Between October 15, 2024, and January 28, 2025, our associates made a total of 9 telephone attempts
      to 4 separate numbers on the account in order to establish contact with the consumer. The purpose of
      these calls was to speak to the consumer or to obtain location information on the consumer so as to be
      able to communicate with her. This is in the confines of what we are allowed to do according to the
      FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person
      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;

      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      At this point, the account in question has been returned to our client. Our client is aware of the
      complaint, but it will be up to our client to make their own determination on how to proceed with the
      account. The consumer will receive no further communication from our company.
      We wish to apologize to Ms. ******* for any inconvenience she feels she was caused by our attempts. It
      was not our intent to upset her but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a copy of my credit reports and noticed a company by the ****** ***** online loan company. I spoke with a representative and advised this is a fraudulent account, emailed the police, and FTC report. I was advised that they sold this to a company called Alliant Capital. I called and spoke with Alliant Captial and advised them I have spoken with this company called ****** ***** whom referred me to this company
      I advised the account is fraudulent and offered to email the identity theft reports and was informed that I would have to pay $1 for them to view the account per the system that they used
      I refused to pay a the $1 and I was then advised there is nothing that they could do without me paying the $1 fee. This company refused to remove this from my credit report and refused to take my identity theft police and FTC report.
      This is unprofessional and I am requesting this account be removed from my credit bureau reports

      Business Response

      Date: 01/31/2025


      Thank you for the opportunity to respond to Ms. *******’s complaint regarding this issue.
      Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
      Working with the information provided to us by the consumer regarding this complaint, we do not see
      where we have now or have ever had an account for Ms. *******.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

    • Initial Complaint

      Date:01/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the last few months between april and may 2024-a company-Alliant Capital Management, that I have had no contact with at any point in my life began calling my cell phone numerous times, asking to know my location-which definitely is not acceptable to me. I do not want some random entity to have my personal information; it could be used for fraudulent purposes. Further the company has contacted my brother and; harassing family and acquaintances is not an acceptable practice of any legitimate business. Whatever, this company wants or is seeking, it is not appropriate or wanted. They need to stop all forms of contact to myself or people I know. Thanks for your attention on this matter.

      Business Response

      Date: 01/22/2025


      Thank you for the opportunity to respond to Mr. ********** complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization on May 2, 2024.
      On May 3, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      On May 6, 2024, one of our associates made 7 telephone attempts to 7 separate numbers on the
      account in order to establish contact with the consumer. A total of 5 messages were left on this date.
      One of the calls was a wrong number while the other identified as a relative who took a message. The
      purpose of these calls was to speak to the consumer or to obtain location information on the consumer
      so as to be able to communicate with him. This is in the confines of what we are allowed to do according
      to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person
      is erroneous or incomplete and that such person now has correct or complete location
      information;

      (4) not communicate by post card;
      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      On May 6, 2024, the consumer contacted our office. During this call we discussed the account
      information and payment arrangement was agreed upon. Mr. ******** honored this arrangement for 8
      months before filing this complaint.
      At this point, the account in question has been placed in a sequestered status. Our client is aware of the
      complaint, but it is up to our client to make their own determination on how to proceed with the
      account. The consumer will receive no further communication from our company.
      We wish to apologize to Mr. ******** for any inconvenience he feels he was caused by our attempts. It
      was not our intent to upset him but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 16th my spouse was contacted by Alliant Capital Management to ascertain my whereabouts. He returned the call to an employee of ACM by the name of “Bill” who then told my husband that he was a debt collector and that I had an outstanding debt of $8100.00 and he was unable to contact me but had spoken to me previously.

      I am unaware of who “Bill” is, who “Bill” is collecting on behalf of but request that no person related to me in anyway be contacted again by Alliant Capital Management or their representatives.

      If I have debts, all debtors know my contact information and there is no need to contact anyone other than me.

      Georgia law and under the FDCPA no debt collector is allowed to disclose the information that “Bill” disclosed in this conversation with my spouse or any other related individual while representing Alliant Capital Management.

      Business Response

      Date: 12/30/2024


      Thank you for the opportunity to respond to Ms. *******’s complaint regarding this issue.
      Upon receipt of this complaint, we did an in-depth investigation into the consumer’s issue.
      The account in question was placed in our office for the purpose of collections on February 8, 2024.
      On February 9, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      Alliant Capital Management wishes to apologize to the consumer for any issues that our
      communications may have caused her. It was never our intention to be of any inconvenience to the
      consumer.
      The associate in question will be disciplined in accordance with our disciplinary policy and procedure for
      any violations they may have caused.
      At this point, the account in question has been placed in a sequestered status. All telephone numbers
      associated with the consumer’s account have been removed. Our client is aware of the complaint, but it
      is up to our client to make their own determination on how to proceed with the account. The consumer
      will receive no further communication from our company.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification of debt that was being handled by Alliant Capital Management, LLC on behalf of ******** ***********, LLC. Upon receipt of this notification, I drafted a debt validation letter requesting Alliant Capital Management, LLC to provide information verifying the debt which they have not responded. The debt validation letter was drafted on 1/1/19/24 and delivered to their office on 11/25/24. This company has contacted multiple family members on multiple occasions requesting my whereabouts therefore, I am requesting a cease and desist of any attempt to contact any family members, I request that the company either respond to my request to validate the debt in writing via email only.

      Business Response

      Date: 12/26/2024

      2 1 0 J o h n G l e n n D r i v e S u i t e 1 0 | A m h e r s t , N Y 1 4 2 2 8
      D i r e c t : 7 1 6 - 3 6 2 - 0 9 0 7 | T o l l F r e e : 8 7 7 - 9 5 7 - 8 3 3 4 x 1 5 9 | F a x : 7 1 6 - 3 3 2 - 6 6 5 2
      December 26, 2024

      Thank you for the opportunity to respond to Mr. *****’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization on October 23, 2024.
      On October 24, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      Between October 25, 2024, and November 13, 2024, a total of 8 telephone attempts to 4 separate
      numbers on the account were made in order to establish contact with the consumer. A total of 6
      messages were left on these calls. A total of 2 calls to 2 different numbers were made and on each of
      these calls, a person answered the phone. The purpose of these calls was to speak to the consumer or to
      obtain location information on the consumer so as to be able to communicate with him. This is in the
      confines of what we are allowed to do according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person
      is erroneous or incomplete and that such person now has correct or complete location
      information;

      (4) not communicate by post card;
      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      The media(validation of debt) was requested from our client but was not received prior to the consumer
      filing this complaint. As it is in our policies and procedures to close any account that a complaint has
      been filed on, the account is no longer in our office. It has been returned to our client and it will be up to
      our client to make their own determination on how to proceed with the account. The consumer will
      receive no further communication from our company.
      We wish to apologize to Mr. ***** for any inconvenience he feels he was caused by our attempts. It was
      not our intent to upset him but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 12/30/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. The business in question has not responded to my debt validation letter and only provided language regarding their method to collect a debt. I am requesting the company verify this debt in accordance with the Fair Credit Act.





      Regards,



      *** *****








      Business Response

      Date: 01/09/2025

      Thank you for the opportunity to respond to Mr. *****’s additional complaint.Upon receipt of this complaint, we again requested the documentation that Mr. ***** has requested as far as a debt validation letter. We have sent the letter to the address on file.Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional questions regarding this matter, please feel free to contact us.Regards,Compliance Department Alliant Capital Management

    • Initial Complaint

      Date:12/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the last few months between October and December 2024-a company-Alliant Capital Management, that I have had no contact with at any point in my life began calling my cell phone numerous times, asking to know my location-which definitely is not acceptable to me. I do not want some random entity to have my personal information; it could be used for fraudulent purposes.

      Further the company has contacted my mother and formers spouse; harassing family and acquaintances is not an acceptable practice of any legitimate business.

      Whatever, this company wants or is seeking, it is not appropriate or wanted. They need to stop all forms of contact to myself or people I know.

      Thanks for your attention on this matter.

      Business Response

      Date: 12/19/2024


      Thank you for the opportunity to respond to Mr. ********’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status and began our investigation.
      The following is a summation of that investigation.
      The account in question was placed with our organization on September 9, 2024.
      On September 10, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      Between September 24, 2024, and December 4, 2024, a total of 14 telephone attempts were made to
      numbers on the consumer’s account. The purpose of these calls was to speak to the consumer or to
      obtain location information on the consumer so as to be able to communicate with him. This is in the
      confines of what we are allowed to do according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person
      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;

      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      At this point, the account in question has been placed in a sequestered status. Our client is aware of the
      complaint, but it is up to our client to make their own determination on how to proceed with the
      account. The consumer will receive no further communication from our company.
      We wish to apologize to Mr. ******** for any inconvenience he feels was caused by our attempts. It
      was not our intent to upset him but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 12/20/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********








    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is contacting people and asking for information on my whereabouts.

      I have never received anything in writing from this company to validate any debt.

      I want a cease and desist on this company from contacting me or anyone associated with my phone.

      They can mail any and all correspondence.

      Business Response

      Date: 12/05/2024


      Thank you for the opportunity to respond to Ms. ********’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint, and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization on November 22, 2024.
      On November 25, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      On November 25, 2024, attempts were made at contacting the consumer. These attempts were
      unsuccessful. The purpose of these calls was to speak to the consumer or to obtain location information
      on the consumer so as to be able to communicate with her. This is in the confines of what we are
      allowed to do according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person
      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;

      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      At this point, the account in question has been placed in a sequestered status and will be returned to
      our client. Our client is aware of the complaint, but it is up to our client to make their own
      determination on how to proceed with the account. The consumer will receive no further
      communication from our company.
      We wish to apologize to Ms. ******** for any inconvenience she feels she was caused by our attempts. It
      was not our intent to upset her but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

    • Initial Complaint

      Date:11/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please stop calling family members who I do not associate with. They do not have any information about me and I would like communication to be only to me through either email or USPS. I have only gotten 2 phone calls that I could see but no voicemail was left for a callback or anything like that. stop calling family members I don't talk to.

      Business Response

      Date: 12/04/2024


      Thank you for the opportunity to respond to Ms. ******’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status and began our investigation.
      The following is a summation of that investigation.
      The account in question was placed with our organization on November 1, 2024.
      On November 4, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.
      Between November 5, 2024, and November 19, 2024, one of our associates made a total of 9 telephone
      attempts to 8 separate numbers on the account in order to establish contact with the consumer. A total
      of 3 messages were left including one on the number that the consumer identified on this complaint as
      hers. 3 others were live calls with third parties while 2 calls were considered “no answer”.
      Unfortunately, there is no way we could have known that Ms. ****** does not speak to these people.
      The purpose of these calls was to speak to the consumer or to obtain location information on the
      consumer so as to be able to communicate with her. This is in the confines of what we are allowed to do
      according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person

      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;
      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      Our client is aware of the complaint, but it is up to our client to make their own determination on how
      to proceed with the account. The consumer will receive no further communication from our company.
      We wish to apologize to Ms. ****** for any inconvenience she feels she was caused by our attempts. It
      was not our intent to upset her but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 12/04/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      I have attached a letter. Best way to reach me is by email and I would like to make a $50 monthly payment plan to settle this. 



      Regards,



      ********* ******








      Business Response

      Date: 12/05/2024


      Dear ****:
      Thank you for the opportunity to respond to Ms. ******’s rejection of our previous response.
      It is our belief that Alliant Capital Management has addressed Ms. ******’s initial complaint regarding the
      contact of third parties. We have removed all phone numbers on Ms. ******’s account and assured her
      that no further attempts at communication will take place. We wish to apologize for any inconvenience
      that we may have caused.
      With regard to Ms. ******’s rebuttal letter, Alliant Capital Management currently does not negotiate
      payment or settlement arrangements via email. To better assist consumers, we offer an online payment
      platform. In response to Ms. ******’s previous emails described in her rebuttal letter, an email was sent
      to Ms. ****** on November 25, 2024, outlining how to utilize our online payment platform.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 12/10/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I accept that they have removed all phone numbers from the account and issued the apology. I will try to attempt to contact them on making the payments. The website is not user friendly on my end. 



      Regards,



      ********* ******








    • Initial Complaint

      Date:10/14/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company keeps calling me and people that know my phone number. I want this company to stop contacting me or any one associate it w my phone number. I don’t have any legal business contract with this company. If so please provide copy of the original contract to validate my signature.

      Business Response

      Date: 10/25/2024

      2 1 0 J o h n G l e n n D r i v e S u i t e 1 0 | A m h e r s t , N Y 1 4 2 2 8
      D i r e c t : 7 1 6 - 3 6 2 - 0 9 0 7 | T o l l F r e e : 8 7 7 - 9 5 7 - 8 3 3 4 x 1 5 9 | F a x : 7 1 6 - 3 3 2 - 6 6 5 2

      Thank you for the opportunity to respond to Mr. ******’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint and began our investigation. The following is a summation of that investigation.
      The accounts in question were placed with our organization on October 2, 2024.
      On October 3, 2024, an initial demand notice with 1692g disclosure for each account was sent to the
      consumer.
      On October 14, 2024, one of our associates made 4 telephone attempts to 4 separate numbers on the
      account in order to establish contact with the consumer. A total of 3 voicemail messages were left on
      this date. On one of the calls, a female voice answered and stated that she did not know anything about
      the consumer. The purpose of these calls was to speak to the consumer or to obtain location
      information on the consumer so as to be able to communicate with her. This is in the confines of what
      we are allowed to do according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person

      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;
      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      At this point, the accounts in question have been returned to our client. Our client is aware of the
      complaint, but it is up to our client to make their own determination on how to proceed with the
      accounts. The consumer will receive no further communication from our company.
      We wish to apologize to Mr. ****** for any inconvenience he feels he was caused by our attempts. It
      was not our intent to upset him but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 10/27/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** ******








    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been requesting proper debt validation via email or mail and cant get written paperwork of my signature and proper debt validation, just an email stating an amount and their name. Aside from that, this company is calling people that are not associated to me, from other states asking for me. I have 1 person in my immediate circle. Other people that have been contacted are not even related to me but people from where I originate from. I am requesting to stop phone communication and if a need to reach me is needed, to do so by email or mail.

      Business Response

      Date: 10/22/2024

      Thank you for the opportunity to respond to Ms. ********’s complaint regarding our contacts.Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the complaint and began our investigation. The following is a summation of that investigation.The account in question was placed with our organization on September 4, 2024.On September 5, 2024, an initial demand notice with 1692g disclosure was sent to the consumer.Between September 19, 2024, and October 2, 2024, one of our associates made a total of 7 telephone attempts to 4 separate numbers on the account in order to establish contact with the consumer. On 5 of these calls, voicemail messages were left. On the other 2 calls, female voices answered the calls and messages were left with them for the consumer. The purpose of these calls was to speak to the consumer or to obtain location information on the consumer so as to be able to communicate with her.This is in the confines of what we are allowed to do according to the FDCPA. Please see below.§ 804. Acquisition of location information  Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall --(1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer;(2) not state that such consumer owes any debt;(3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information;) not communicate by post card;(5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and(6) after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to communication from the debt collector.15 USC 1692cWe show no record of ever speaking to Ms. ******** and have no record of her ever requesting any documentation from us regarding this account.At this point, the account in question has been returned to our client. Our client is aware of the complaint, but it is up to our client to make their own determination on how to proceed with the account. The consumer will receive no further communication from our company.We wish to apologize to Ms. ******** for any inconvenience she feels she was caused by our attempts. It was not our intent to upset her but merely to establish contact regarding this matter.Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional questions regarding this matter, please feel free to contact us.Regards,Compliance Department Alliant Capital Management

    Alliant Capital Management, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.