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Business Profile

Collections Agencies

Alliant Capital Management, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alliant Capital Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pamela M***** an employee of Alliant Capital Management called my family and misrepresented herself, saying she was looking to get in contact with my sister's emergency contact. She willfully misrepresented herself in an attempt to collect a debt. This business is not operating within the confines of the law, they're completely dishonest.

      Business Response

      Date: 06/19/2025


      Thank you for the opportunity to respond to Mr. ********’s complaint regarding our contacts.
      Upon receiving this complaint, we began our investigation into Mr. ********’s claims. The following is a
      summation of that investigation.
      On June 10, 2025, one of our associates made calls to various numbers with the purpose of either
      speaking to a particular consumer or to gain location information about said consumer. Federal law
      permits this activity. At no time during any of our conversations with any third party or during any of the
      voicemail messages that we left was there any mention of “emergency contact’ nor was there any false
      sense of urgency conveyed.
      We wish to apologize to Ms. ******** for any inconvenience he felt was caused by our attempts. It was
      not our intent to upset him, but merely to establish contact regarding this matter. Mr. ******** will
      receive no further communications from our company as was explained to him in a telephone
      conversation he initiated after this complaint was filed.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call and all of my family members received a call asking for my location. I returned the call and disputed the debt. I also asked them to no longer call me or my family, but I prefer email communication. 2 weeks later they did the same thing.

      Business Response

      Date: 06/17/2025


      Thank you for the opportunity to respond to Ms. *********’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint, and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization for the purpose of collections on May 7, 2025.
      On May 8, 2025, an initial demand notice with 1692g disclosure was sent to the consumer.
      Beginning on May 8, 2025, and ending on June 4, 2025, one of our associates made a total of 19
      telephone attempts to 10 separate numbers on the account in order to establish contact with the
      consumer. A total of 10 messages were left while 8 calls were either no answer or a SIT tone. One of the
      calls on June 4, 2025, was answered by a male who identified as the consumer’s brother. He stated that
      he would let the consumer know that we called. The purpose of these calls was to speak to the
      consumer or to obtain location information on the consumer so as to be able to communicate with her.
      This is in the confines of what we are allowed to do according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person

      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;
      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      On June 4, 2025, at 10;23 am, the consumer called our office and spoke to our associates regarding the
      account in our office. No agreement was reached during this conversation. Later that same day we
      received an email from the consumer requesting verification of debt and a request that we only
      communicate with her by email. This was our only live communication with the consumer. On or about
      this day, June 4, 2025, the consumer filed her complaint. If Ms. W******** believes that she told
      someone else that they should not be calling her relatives, it is entirely possible that she was speaking to
      another agency.
      At this point, the account in question has been returned to our client. Our client is aware of the
      complaint, but it is up to our client to make their own determination on how to proceed with the
      account. The consumer will receive no further communication from our company.
      We wish to apologize to Ms. W******** for any inconvenience she feels she was caused by our attempts.
      It was not our intent to upset her but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
    • Initial Complaint

      Date:05/30/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As most of the other complaints I have read, I agree that this company does call constantly. My issue is that I set up a payment and they not only took that but one day later took another that I did not authorize. I am willing to pay my debt but wish to stick with agreements on payment dates. I do not authorize them to take payment without my permission.

      Business Response

      Date: 06/11/2025


      Thank you for the opportunity to respond to Ms. *****’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint, and began our investigation. The following is a summation of that investigation.
      On May 13, 2025, our associate spoke to Ms. *****. During this conversation, the consumer asked that
      a payment date be changed on her arrangement. The date that was agreed upon for her next payment
      was May 22, 2025. The payment was ran on May 22, 2025, but it did not clear until May 28, 2025. The
      next payment that the consumer had agreed to on the original arrangement was on May 29, 2025. The
      payment ran according to the original arrangement on May 29, 2025. This happened to be the day after
      the other payment cleared.
      We wish to apologize to Ms. ***** for any inconvenience she feels she was caused by our attempts. It
      was not our intent to upset her but merely to establish contact regarding this matter. If the consumer
      would like to discuss this further, we ask that she call us at ###-###-####.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 06/11/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *****
    • Initial Complaint

      Date:05/13/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a phone call asking me if I knew a person and I asked who are you and they did not want to respond to my questions. How did you get my ohone number? What kind of company are they? What do they do or who they represent. I asked for supervisor got put on hold and no one ever answered or called me back. I was told they obtained my phone number from some slip system or some **. I want this to end for me and everyone. I was given a hard time getting an answer of who they were and what they waanted. I also want to know is there any thing legally can be done.

      Business Response

      Date: 05/27/2025

      Thank you for the opportunity to respond to Mr. *****’s complaint regarding our communication. Upon receipt of this complaint, we began our investigation. The following is a summation of thatinvestigation. On May 12, 2025, one of our associates reached out to Mr. ***** in an attempt to gain or confirm location information for an individual that we were attempting to speak to. Federal law permits Alliant Capital Management to contact third parties solely to gain or confirm location information. Mr. ***** is correct in stating that our associate would not give any information as that would have constituted third party disclosure. At this point, no further attempts at contact have been or will be made by our office. We wish to apologize to Mr. ***** for any inconvenience he feels he was caused by our attempts. It was not our intent to upset him but merely to establish good contact information for another individual. Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional questions regarding this matter, please feel free to contact us. Regards, Compliance Department Alliant Capital Management
    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company constantly keeps calling my job and my phone. I have no business with them and want it to stop or legal action will be taken

      Business Response

      Date: 05/07/2025


      Thank you for the opportunity to respond to Mr. ******’ complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint, and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization on April 8, 2025.
      On April 9, 2025, an initial demand notice with 1692g disclosure was sent to the consumer.
      Between April 10, 2025, and April 28, 2025, a total of 12 phone attempts were made in compliance with
      Regulation F, to communicate with the consumer. These calls were made to the numbers provided to us
      on the account and were for the purpose of obtaining location information or to speak to the consumer
      regarding his personal business matter in our office.
      At this point, the account in question has been placed in a sequestered status. Our client is aware of the
      complaint, but it is up to our client to make their own determination on how to proceed with the
      account. The consumer will receive no further communication from our company.
      We wish to apologize to Mr. ****** for any inconvenience he feels he was caused by our attempts. It
      was not our intent to upset him but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
      2 1 0 J o h n G l e n n D r i v e S u i t e 1 0 | A m h e r s t , N Y 1 4 2 2 8

      Customer Answer

      Date: 05/07/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******








    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Calling me using a threatening tone saying that I have to call them today. Does not state who they are looking for or the debt.

      Business Response

      Date: 04/21/2025


      Thank you for the opportunity to respond to Ms. *****’ complaint regarding this issue.
      Upon receipt of this complaint, we did an in-depth investigation into the consumer’s concerns.
      The account in question was placed in our office by our client for the purpose of collections on July 19,
      2022.
      On July 21, 2022, the consumer entered into a payment arrangement with our office. With a couple of
      breaks, payments were made fairly consistently until March of 2024. There were attempts made to
      communicate with the consumer, but there was never a response. On April 8, 2025, there was a
      message left for the consumer to call us back.
      After reviewing the call, we do see that the associate that left the message used a tone that we do not
      approve of. The associate was disciplined according to our policies and procedures.
      Upon receipt of the consumer’s complaint, the consumer’s phone number was made inactive. No
      further communication has been attempted. There will be no future attempts at communication with
      the consumer per her request.
      The consumer’s account has been placed in a sequestered status and will be returned to our client. It
      will be up to them as to how they wish to proceed.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
    • Initial Complaint

      Date:03/11/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from a number scrubber (###-###-####) stating the name was ASHLEY S********. She was contacting me in an attempt to confirm location information for ****** ********. If you could be of any assistance or if I have the wrong number please call me back at ###-###-####. This call came in at 2:02 March 11 2025. Moments later, my sister messaged me stating she got a similar phone call from a number scrubber (863, as this is her area code), asking to verify HEALTH INFORMATION on ****** ******** and was concerned.

      I'll tell you right now, that I have not received letter, email, text or any other correspondence from this agency, who id's as alliance debt collection and that I have forgotten more about collection law than they will EVER learn in their combined entry level keyboard punching careers. Concerning family members with statements including HEALTH verification of a loved one is a downright dirty practice and y'all will pay for this. Looking forward to it! Thankfully, we have these recorded!

      message from family received at 2:15pm 03/11/2025 : Hi there! I got a call in regards to verifying health information for you? Is everything okay? As you sick? I didn't catch her name, but ####-###-#### is call back number is it a hospital?. I can call now to make sure you are okay. Weird!

      Business Response

      Date: 03/24/2025


      Thank you for the opportunity to respond to Ms. ********’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint, and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization for the purpose of collections on February 10,
      2025.
      On February 11, 2025, an initial demand notice with 1692g disclosure was sent to the consumer.
      Between February 11, 2025, and March 11, 2025, our associates made a total of 7 telephone attempts
      to 5 separate numbers on the account in order to establish contact with the consumer. A total of 5
      messages were left on these calls. The other 2 calls were an invalid number and a live call where the
      individual offered to pass a message to the consumer. The purpose of these calls was to speak to the
      consumer or to obtain location information on the consumer so as to be able to communicate with her.
      This is in the confines of what we are allowed to do according to the FDCPA. Please see below.
      § 804. Acquisition of location information
      Any debt collector communicating with any person other than the consumer for the purpose of
      acquiring location information about the consumer shall --
      (1) identify himself, state that he is confirming or correcting location information concerning the
      consumer, and, only if expressly requested, identify his employer;
      (2) not state that such consumer owes any debt;
      (3) not communicate with any such person more than once unless requested to do so by such
      person or unless the debt collector reasonably believes that the earlier response of such person

      is erroneous or incomplete and that such person now has correct or complete location
      information;
      (4) not communicate by post card;
      (5) not use any language or symbol on any envelope or in the contents of any communication
      effected by the mails or telegram that indicates that the debt collector is in the debt collection
      business or that the communication relates to the collection of a debt; and
      (6) after the debt collector knows the consumer is represented by an attorney with regard to the
      subject debt and has knowledge of, or can readily ascertain, such attorney's name and address,
      not communicate with any person other than that attorney, unless the attorney fails to respond
      within a reasonable period of time to communication from the debt collector.
      15 USC 1692c
      All calls were reviewed and at no time, on any of the calls do we see where any of our associates
      mentioned anything about “health” verification. Our associates do mention “location” verification as
      that is one of our messages. ###-###-#### is a number that we give out for consumer’s to call us back.
      Upon receipt of the consumer’s complaint, the account in question was placed in a sequestered status
      and it will be returned to our client. It will be up to them as to how they wish to proceed with the
      account. The consumer has not, nor will she receive any further communication from our company.
      We wish to apologize to Ms. ******** for any inconvenience she feels she was caused by our attempts.
      It was not our intent to upset her but merely to establish contact regarding this matter.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
    • Initial Complaint

      Date:03/07/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this company over a year ago to pay a debt for a title loan I placed back in 2014. The company told me that once I paid the debt that they’d mail me my title for my truck back. I was unable to pay the full amount till about 2 months ago. I got an email stating that I paid the debt but I still haven’t received my title. I keep calling just to get no response or the run around. They even told me that since the account was paid it’s now closed and they can’t give me anymore information. I just want what Ben B**** said he’d give me once the debt was paid. It just seems to me they lied just to get me to pay them which is unethical and probably illegal. I’d really appreciate some help on this.

      Business Response

      Date: 03/20/2025


      Thank you for the opportunity to respond to Mr. *****’s complaint regarding our contacts.
      Upon receipt of this complaint, we placed the account in a complaint status, we notified our client of the
      complaint and began our investigation. The following is a summation of that investigation.
      The account in question was placed with our organization on July 10, 2023.
      On July 10, 2023, one of our associates received permission to speak with the consumer’s daughter who
      identified as *******. During this call the account was discussed. The consumer’s daughter stated that
      she would call us back by the end of the day.
      After not receiving the callback from the consumer’s daughter, our associate made several attempts
      between August 12, 2023, and October 26, 2023, to reach out to them. No response was ever received.
      On January 30, 2025, the consumer called in and spoke to our associate. During this call, the account
      was discussed and an arrangement was agreed upon. The consumer stated that he would have to call us
      back the next day to solidify the agreement.
      On January 31, 2025, the consumer and our associate spoke again. During this call, the account and
      agreement were once again discussed. The agreement was solidified and at the end of the call, the
      consumer’s daughter asked about getting the title back once the money went through. Our associate
      explained to them that he would give them the phone number to *** *****(which he did) and that they
      would be able to use the email showing that they had settled the account in our office to get their title
      back.
      On January 31, 2025, the consumer’s daughter contacted our client and asked how they can get their
      title back. Our client informed them, as we had done earlier, that they needed to contact *** ***** and
      provide them with the letter that was sent to them. This would enable them to get their title returned to
      them.
      We wish to apologize to Mr. ***** for any inconvenience or misunderstanding that there may have
      been while working with our company.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/2/25 at 9:46am I sent a detailed email communication requesting a validation of debt regarding their noncompliant debt collection practices, I have no business or signed contract with Alliant Capital Management and yet they keep calling and harassing me. Furthermore, I requested detailed information regarding their ability to collect on an alleged debt for approximately $11,171.22 and did not receive any communication. I did not receive debt validation information, no 1099c documentation on this alleged debt, no contract agreement with my wet signature, no itemized payment history, no details regarding an aggravated value of purchase outlining what they paid for this alleged debt, and now they have violated my identity by sharing my personal information amongst a third party that I do not have business with.

      I demand fairness and compliance under the FDCPA, and it was not honored. The company representative(s) lied and said they sent me information and they did not! It has been well over 30 days since my request dated 1/2/25, and I have not 1.) received an acknowledgement of my cease-and-desist letter after placing it in writing on 1/2/25, and 2) detail debt validation documentation required by law including any contract in writing for review. This company has now created undue stress on me due to their illegal collection tactics. They have blatantly ignored my request and continue to harass me and likely my loved ones each time they call.

      They created an account in my name to collect an alleged debt without my consent. This constitutes aggravated identity theft by a third party and is a breach of my privacy. Under the Privacy of Consumer Financial Information Rule of Gramm Leach Bliley Act for sharing my nonpublic personal information to nonaffiliated third parties in attempt to collect debt that has not been validated to the consumer as requested and by law is willful negligence and noncompliant.

      I have been harassed after submitting cease and desist.

      Business Response

      Date: 02/24/2025



      Dear CFPB Representative: The following is in response to the consumer complaint submitted to the
      Consumer Financial Protection Bureau by Ms. **** ***** (Case Number: ***************).
      Upon receipt of this complaint, our office began an exhaustive investigation into this matter.
      The account in question was placed in our office for collection by our client on December 24, 2024.
      On December 26, 2024, an initial demand notice with 1692g disclosure was sent to the consumer. The
      consumer states in her complaint that ACM did not send out the media that was requested by her on
      January 1, 2025. The debt validation was requested on January 2, 2025. The media was mailed out to
      the consumer on February 4, 2025. The requested debt validation was sent to the address on file.
      We do see where one of our associates made a phone attempt to the consumer on February 11, 2025.
      This date is after the cease and desist that was requested by the consumer. The associate responsible
      will be disciplined according to our policies and procedures.
      As Alliant Capital Management does no report to credit agencies, we have no way to adjust anything on
      the consumer’s credit reports.
      Thank you for the opportunity to respond to the situation. If we can be of any further assistance to the
      Consumer Financial Protect Bureau regarding this matter, please feel free to contact us.
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management
    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was diverted to make a payment to this company from ******** **********.
      I called Alliant Capital and made a full payment to settle my account on January 24, 2025. I was told by Denise that since it was a Friday, it would be a couple of days before I would receive a receipt or letter of account settled. I waited until Wednesday the next week and called to ask my a receipt. I was told that they would send the request to another department that handles all email inquiries. I also asked for paper copy.
      So again, I waited. Following week comes and no email or mail. I call again and the same response but with an attitude.
      As of February 11, I have yet to receive any kind of documentation on my settled account.

      Business Response

      Date: 02/24/2025


      Thank you for the opportunity to respond to Ms. ******** complaint regarding this issue.
      Upon receipt of this complaint, we did an in-depth investigation into the consumer’s concerns.
      Upon completion of our investigation, we found that we do not now, nor have we ever had an account
      for this consumer.
      On February 11, 2025, the consumer contacted our office and spoke to one of our representatives.
      During this call, it was explained to Ms. ******** that no account concerning her could be located.
      After a review of the attached documents provided by Ms. ********, it appears that the payment in
      question was made to a different company. We are unsure who **** is, but it appears that their
      website is *****************
      Thank you for the opportunity to respond and hopefully resolve this matter. If there are any additional
      questions regarding this matter, please feel free to contact us.
      Regards,
      Compliance Department
      Alliant Capital Management

      Customer Answer

      Date: 02/24/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ********








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