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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
M&T Bank refuses to honor court sanctioned and issued document in the handling of the THE ESTATE OF **** *** ***** Filer = ***** **** Personal representative and Husband of **** *** ***** Decased June 30, 2023.
Business response
02/07/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Everyday since September 2022 me and my husband experienced a hardship related to Covid 19 and contacted the bank . We were offered forbearance and was told our missed payments would be put on back in of loan. Called every week since 2022 and no loss mitigations offers are available. The Veterans Affairs has offered Covid 19 Refund Modification extension until 5/31/2024 which M&T has chosen not to offer. I have gained assistance from agencies in the area and they are sending payments back due to it not being the full payment and foreclosure being paused. Everyone here relays different information and is harming veteran borrowers.Business response
01/31/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When peoples united bank was merged into M&T bank, they lost my Ira accountBusiness response
02/01/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
02/14/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Upon reading the resolution and documentation regarding the missing IRA account, I need to thank M&T bank for finding the withdrawal paperwork. I was able to recall the transfer of my account over to *** Financial IRA account in my name... coincidently I had just received a statement from them and recalled the transaction. I'll consider this complaint as closed and change my review of this business to EXCELLENT as they were able to retrieve the documentation from the archives of the Peoples merger. Thank you again for helping to solve this mystery! Regards, ***** *****Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account has been frozen and M&T Bank will not give me a reason. I called customer service and they were very rude, spoke with a heavy accent, and hung up on my when they could not answer my question as to why my account is frozen. It is impossible to get help as there is no one to help us. The bank has literally stolen my money by not giving me access to it or providing any information. This is not a bank I want to do business with. I can't see how anyone would.Customer response
01/22/2024
I received a check in the mail through ******** Mail addressed to me from ******* or what looked like a typical low quality outsources company that ******* regularly uses. I had issues with a number of purchases made through ******* late last year and have been in contact with the outsourced customer support that ******* provides even though I reached out through the BBB - was still given an out sourced reply that has what you expect from the outsources support world we live in now. So getting a check from a company saying they are associated with ******* was not out of the ordinary. I deposited the check thinking they were refunding me for the purchases that were in dispute. There is nothing illegal about depositing a check you receive. The check had watermarks and all security features listed on the check. It was delivered through ******** mail and the mailman even rang the doorbell to alert me to it, which isn't a common occurrence other that with more important mail deliveries. The check turned out to be a scam. I immediately called the bank to inform them of the check being a scam and what the process was to not only stop it but to protect my own account - which seems to be one of the main reasons we use banks. I wasn't given any info. My account was frozen and wasn't able to access my actual funds from my own hard earned money. Credit cards were being declined that I had on auto-pay which resulted in late fee's and negative reports on my credit report that I have been working on for the past 2 years to improve and have improved it to a Good rating - but now that is gone due to M&T bank freezing my account and refusing to help me with this. My rental insurance has also been cancelled due to non-payment. There is plenty of money in my account but M&T is not allowing me access to it and causing me great financial distress. They have literally stolen my money and aiding the scam to play out so that I am further caused financial distress. This is not what a bank should do. They should be there to help their customers in times like these as they are the financial experts and the role of a bank is to protect us. They have not. They have made this situation 100 times worse. I am unable to buy food due to this. I have tried contacting them multiple times. I have spoken with their general CSR who said they were not able to speak to me. I called the branch that gave me the fraud departments number. I called them and they weren't able to prove me any information. I submitted a BBB complaint and received a phone call from someone at MT but they also didn't give me any info. Upon their request I took pictures of the envelope and all paperwork that came with the check. I am unable to access the thousands of dollars I have in my account and the bank is treatiing me as if I was the one who orchestrated this scam. I deposited a check that seemed legit all things considered and that is not a crime and I should not be treated this way. Thank you!Business response
01/29/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
01/30/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They were well aware that I became aware myself about the intent of the check. I spoke with multiple people all who lied to me about contacting the fraud department as they fraud department said that they weren't contacted by anyone else in the company when I spoke with them. There was no reason to have that long of a hold on my account. I love my renters insurance and have over a $100 in late fee's and negative reporting on my credit report due to the payments being returned due to the freeze. What M&T did is awful and should be illegal to prevent someone access to their own money. I have no trust in this bank and will follow up with regulatory agencies to get them to change their customer hating policies. Regards, ****** **********Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 16, 2023, visited branch at Lee Highway and Glebe Rd in Arlington, VA to close an account that I was not using. Upon requesting closure of the account, I inquired about any fees and was informed of none. Upon receipt of the proceeds from the account, I also inquired for an account statement, but was only given the prior month's statement. After exiting the branch to check my records against the proceed amount, I noticed $50 short, so I re-entered the branch to inquire and was informed that a $50 close out fee was assessed. When I inquired as to why this was not informed, the representative took accountability for the non-disclosure and said that she would talk to the back office during business hours to see if the $50 could be returned. Several days later, on Dec 19, 2023, I received a call that a check was available at the branch for $50. When I asked if it could be mailed, I was informed it could not. On January 13, 2024, I returned to the branch to claim the check, only to be informed that it could only be released by the branch manager, who was not working this day. Never was this informed during the phone call of December 19, 2023. Rather that waste anymore time dealing with the incompetence shown by this bank, I am requesting the $50 check be mailed, delivered via courier, or other traceable means to my address on file.Business response
01/29/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I mailed a cashiers check for $5000 (from my bank: ***** *****) to M&T Bank for a Auto Loan I have with them, on December 16, 2023. M&T Bank recieved, and processed my cashiers check on December 21, 2023. From what I was told from my bank (***** *****), the cashiers check is in the M&T Bank LOCKBOX. To date (January 13, 2024), cashiers check has still not been applied to my auto loan account.Business response
01/30/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My mortgage was sold to M&T bank and I am in need of partial deed release to harvest timber in the land. M&T bank has not responded to my written requests (sent via e-mail, Fax and Postal Mail). Their customer service hat taken my details multiple times and told me I will get a call with status update next day. However, I have not receive a single call from M&T regarding this request. M&T General customer service has no status regarding this request when I call themBusiness response
01/29/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I opened a brand new M&T checking account for one specific reason, to deposit my taxes and then pay for a dental service (specifically temporary dentures at the cost of $1706.00 on 4-17-23 at 3:02pm) I had no problems doing so (or so I thought) and everything was going well until the **** dental clinic began canceling my appointments and pushing them out months later AFTER I paid for the temporary dentures. This happened 3 times. The first I was in the building at another doctor, called to tell them I was in the elevator and hobbling my way up (I'm disabled and can't walk) and upon arriving was told my appt was canceled because "they didn't think I was coming" despite the fact I had JUST spoke to the secretary. New appt pushed 2 months out. They called the day before to cancel because "they booked too many people that day" push the new appt ANOTHER 2 months out.. Just to call the day before and cancel AGAIN. Now here I am in December, still have not received the service or temporary dentures I paid for. I can't get anyone in the office on the phone. I have left multiple messages. I want my money back. So I call my bank M&T to file a dispute only to be told "I don't have an account" WHAT? Oh yes. Come to find out it was closed 2 weeks prior for a negative balance of $9. Why wasn't I notified? Well I have now figured out that 'somehow' my FATHER'S address instead of my own is listed on MY account. So all of the notices that were supposedly sent to me were actually never sent to me and now a branch rep is telling me I can't file a dispute to get my money back from these people who are clearly trying to rob me regardless of the mitigating circumstances. I am just speechless at this point. I have done nothing wrong in this situation except try to collect on my purchase and now be refunded my hard earned money just to be treated like dirt by both the clinic and the bank that should be prioritizing me as a customer.Business response
01/19/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear M&T Bank Customer Service, I hope this letter finds you well. I am writing to bring to your attention an issue I have encountered with my My Choice Plus Checking Account and the associated bonus offer. I opened my My Choice Plus Checking Account in August 2021 with the understanding that I would be eligible for a $400 cash bonus if the account received a TOTAL of at least $500 in qualifying direct deposits within 90 days of account opening, as per the terms and conditions provided at the time of account setup. I have diligently met the specified requirements by ensuring that my account received $500 in qualifying direct deposits within the first two months of opening the account. However, I spoke with a representative from your bank who informed me that the bonus eligibility requires a MONTHLY deposit of $500, a condition that was completely different from the initial offer. I would like to express my disappointment and concern about this discrepancy between the communicated terms and the information provided by the banker. I believe that this may be a case of false marketing or fraud, and I am seeking a resolution to this matter. Enclosed with this letter, you will find documentation supporting my claim, including bank statements and records of the qualifying direct deposits within the specified timeframe. I kindly request a thorough review of my case and a prompt resolution of the initially communicated terms and conditions of the bonus offer. I value my relationship with M&T Bank and hope that we can address this matter amicably. If further clarification or information is needed, please do not hesitate to contact me at *********@**.com. I appreciate your prompt attention to this matter and look forward to a resolution. User ID ***********Business response
01/19/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Since moving in August 2023, M and T customer service has been abysmal. I have called several times to simply get my address changed on my account. On one instance I was on hold with a representative for nearly 45 minutes, later to find out that the individual on the phone did not process the request properly. I called back to, again, simply update my address a few weeks later and the representative on the phone said he, "found the error and will get it corrected." Fast forward to today, January 3, 2024. I call to dispute a charge on my joint bank account with my wife. The representative on the phone, Miguel, said the charge was not made with my card but with my Wife's. After telling the representative a few times that my wife is not responsible for this charge, he kept asking me "Are you sure she didn't? Maybe she gave her card information to someone who made the charge?." I hate to say this, but it sounded like the individual was accusing my wife of cheating and that I should talk to her about that. Needless to say, no resolution in this phone call. My wife calls back and talks to another representative. Come to find out, the charge was actually made using my card information and not hers. The representative she spoke to cancelled my card and went to issue a new one. However, by no shock at all to me or her, my address was still wrong. Therefore, the representative said I will need to waste more time and go to a branch to update my address. I called back one last time. The representative said she, "found the error with my address and will get it corrected." Heard that before. I asked politely for contact information for the complaint department. She refused to give me that information and ended up hanging up on me.Business response
01/18/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.
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Customer Complaints Summary
704 total complaints in the last 3 years.
233 complaints closed in the last 12 months.