Complaints

This profile includes complaints for M&T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M&T Bank

  One M & T Plaza Buffalo, NY 14203-2301

  
• 

  M&T Bank

  409 E 25th St Altoona, PA 16601

• 

  M&T Bank

  811 17th St Altoona, PA 16602-2359

• 

  M&T Bank

  1200 Westlake Ave N Ste 508 Seattle, WA 98109-3528

• 

  M&T Bank

  210 Mall Circle St. Charles Town Center waldorf, MD 20603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a credit card account only because promotion was "10,000 bonus points if $500. spent in 3 months". I met all criteria. Bill comes after 3 months with 1,500 bonus points. Many phone calls for no result. I went to my branch office and after one hour and much run around with the banking person, it was determined that the "code" was wrong on the application and the "code" On my application was for "1,500 bonus points for 12 months". I accepted that even though that WAS NOT the promotion, as advertised on M&T website and told to me by the person who took my application at the bank. Statement came today with NO BONUS POINTS. Received on October statement, not November. I am still well within the 12 month period and should have the bonus points on this months statement as well as the next 8 months. Repeated calls and in person visits to my branch have gotten no results. M&T falsely advertised the 10,000 point promotion and now is not even crediting the 1,500 per month.

  

  Business Response

  Date: 12/09/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 12/09/2025

   
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is:   
   
  Regards, 
  
  REMOVED NOWHERE on M&T website or in the bank is there ANY offer of 1,500 points.  I would not have signed up for this card if that was my offer.  Deb, at the North Plaza Branch in Baltimore, offered me the promotion (which is also on the website) of 10,000 bonus points within 3 months if I spent $500.  That is why my complaint is of FALSE ADVERTISING.  I want M&T to show me where that promotion is offered, it is not on the website and Deb, the person who encouraged me to open the account knew NOTHING about this offer when I went in the branch to talk to her about why I did not have my 10,000 points. I understand why I did not receive the points on the last statement, but my original question and still is "Why is M&T advertising and promoting in the branches the 10,000 point offer" and question 2 is:  where is the 1,500 offer? 

  Customer Answer

  Date: 12/10/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is:   
  
  Regards, 
  
  REMOVED   
  
  
  I have not received an explanation as to why the "code" on my credit card application was changed and why I was NEVER told there was another promotion giving 1,500 points a month.  The employee I deal with at the North Plaza office HAD NO IDEA that this promotion existed.  She spent almost an hour (with me sitting in her office) trying to find out why the promotion was not being honored for the 10,000 points and after being switched from person to person (at least 4) she was finally told this "code" problem. She had no idea what it was all about and my application was in front of her.  I was told I would get 10,000 points, I met the criteria and did not get the points. THIS IS FALSE ADVERTISING on M&t's part and why I have turned to the Better Business Bureau.  I have repeatedly emailed this question thru my account and get an explanation of how to redeem my points, which unless you cannot read, is crystal clear in the account. The explanation I received yesterday thru BBB says the "code" on my account is the problem.  How is it my fault that either the employee put the wrong code on while submitting the application, or somewhere in entering the wrong code was entered?  Hard to believe with all of M&T's customer friendly advertising, this can't be made right. 

• Initial Complaint

  Date:11/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDreported that a home equity line or credit-type loan may have been opened in March 2025. I have not opened such a loan, so please confirm this data on your end.

  

  Business Response

  Date: 11/24/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my RV Loan and my account was immediately closed and not giving me assess to my account. I have requested my statements via digital or mail and they refused to do so. I am now digital blocked. My phone calls go to voicemail. It’s been six business days and my Florida DMV lien has not been removed. I have also filed a dispute with REMOVEDCredit because the loan is still being listed as active after M&T closed my account.

  

  Business Response

  Date: 11/25/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 11/25/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  REMOVED

• Initial Complaint

  Date:11/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an incident on November 15, 2025, at M&T Bank, REMOVED, where I was denied withdrawal of $5,000 from my checking account despite sufficient funds. I have been a customer for over 20 years and routinely conduct large transactions without issue. The teller, Ms. Zoe REMOVED, stated I needed to provide a reason for the withdrawal, claiming my request was suspicious because I “do not visit the branch often.” This was false, as I had visited two weeks earlier to obtain a cashier’s check for nearly $6,000, and a $10,000 deposit via the mobile ago two weeks ago. The matter was escalated to her supervisor, Mr. Brandon REMOVED, who stated the transaction required his override and because the teller is not authorization to make the withdrawal this obligated me to provide a reason- there was not reason other than to have cash in my possession - This rationale was inconsistent and unreasonable. I advised him that his reasoning made no sense, so the supervisor refused to release my funds and stated that they could not help me.
  
  When I requested the bank’s written policy, none was provided. The employees also incorrectly cited federal law regarding Currency Transaction Reports (CTRs), implying that I needed to justify the withdrawal to prevent money laundering, even though CTRs only apply to transactions over $10,000.
  
  Other non–African American customers are not subjected to similar questioning. I believe I was treated as if I were engaging in illegal activity, and I experienced discriminatory and arbitrary treatment.
  
  I request the assistance to investigate M&T Bank’s actions, determine if my rights were violated, as I was denied lawful access to their funds on the limited time that I have off from work and was unable to gain access to the funds in my account

  

  Business Response

  Date: 11/21/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 11/22/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is:   Statement of Facts I attempted to withdraw $5,000 from my account at the M&T branch at Towson, MD At first, I was told the withdrawal could not be processed due to an issue with my signature.  ? To resolve this, I provided my valid state driver’s license, which constitutes acceptable identification under banking standards.  ? Despite providing proper identification, the bank still refused to release my funds. I was then given a different explanation, namely that I “did not visit in-person branches enough,” implying my withdrawal was denied because the staff didn't know me.  ? This justification was inconsistent, irrelevant, and not based on any written policy disclosed to me. These explanations were contradictory and lacked any factual or legal basis for denying me access to my own funds. My banking history clearly demonstrates that I do conduct in-person transactions:  ? In August, I withdrew $1,000 in person without issue.  ? In October, I obtained a cashier’s payment for nearly $6,000 from a branch without difficulty. These transactions directly contradict the bank’s assertion that I do not visit branches frequently enough to verify my identity. At no point was I attempting a suspicious, prohibited, or unexplained transaction. I can withdraw my money without needing a "reason," and the bank must allow lawful access to my account unless they have a valid cause. Issues Presented Did the bank improperly deny my lawful withdrawal without a legitimate or documented basis? The bank provides inconsistent and unsupported reasons for refusing to release funds? Did the bank engage in unfair or discriminatory practices by withholding my money despite my providing proper identification? Did the bank violate federal and state consumer protection obligations, including the duty to provide nondiscriminatory and consistent treatment of customers?  Applicable Standards Banks are legally required to: Provide customers with access to their funds unless there is a clear, documented, and legitimate reason to restrict access. Follow consistent, nondiscriminatory policies regarding identification and verification. Communicate accurate and truthful reasons for any denial of service. Avoid misleading or inconsistent explanations that may constitute unfair or deceptive practices. The bank’s actions appear to conflict with: Truth in Savings Act (TISA) principles of transparency Unfair, deceptive, or abusive acts or practices (UDAAP) standards State banking regulations requiring nondiscriminatory customer service General contract law, as the bank may not arbitrarily and inconsistently block access to funds Analysis The denial of my $5,000 withdrawal: Was not supported by any written policy or established regulatory requirement. Was justified with two different explanations, neither of which was valid once I presented government-issued identification. Conflicted with my documented in-person transaction history at the same institution. Caused financial inconvenience and emotional distress. Suggests unfair treatment, potential negligence, or improper internal procedures. Requested Resolution I request the following: A written explanation for the denial of my $5,000 withdrawal, including the specific policy relied upon. Acknowledgment and accountability for the inconsistent and unfair treatment I received. Assurance of policy compliance, including staff retraining if necessary. Confirmation that my future withdrawals and transactions will be properly allowed. I respectfully request a prompt and satisfactory response to this matter. The bank’s refusal to release my funds was unsupported, inconsistent, and improper. I expect the institution to take accountability and implement corrective actions to prevent future occurrences. Please respond in writing within five days. 
  
  Regards, 
  Dr. REMOVED

  

  Business Response

  Date: 12/02/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 12/09/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  REMOVED

• Initial Complaint

  Date:11/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting identity theft involving an unauthorized M&T Bank credit card account (#REMOVED) opened on 05/13/2019 and now closed. I never applied for or authorized this account. I request immediate investigation, removal from my credit reports, and written confirmation once resolved. 

  

  Business Response

  Date: 11/21/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in May of 2025 my business account was overdrawn because we were convinced by a banker to signup for Treasury Management because it would help us management our transactions better. This turned out to be so far from the truth, in fact TM caused us to spend more money in monthly fees and in overdraft fees than we ever spent before. The fact is that TM never worked for us and we never were able to use the service because it was just not something for us. Because of these fees, our account ending in REMOVEDwas closed due to the failure of a banker not explaining the need to add a courtesy hold on the account as was discussed with the collections team prior. After the closure of the account I spoke with the bankers at the Teaneck Branch and they told me that I would have to satisfy the accounts. We made a deposit into the account in the form of a check and immediately the amount owed on acct REMOVEDwas cured in the amount of $334.85. The Banker from the Teaneck Branch told me that she would call me to take care of the closed account on Monday. she never did, however, she made an unauthorized transfer from our main account in the amount of $213.57 to satisfy the account. I reached out to the branch and she told me that the payment would be applied after REMOVEDcleared the acct. Further I requested cancel of TM and when I requested that I not be charged for the following month after the account was canceled I was still charged. I went to a branch in NYC to open an acct this week and was made aware that my acct was never settled with REMOVEDand that the balance still existed. I now have to wait to open a new acct while a review takes place. All of this should have been taken care off since June/July 2025. I have paid fees every month for a service we never used and now to have OD fees added. The manager at Teaneck refused to apply the charge back to the acct after the TM folks approved the return of such fees for the last month that was not used.

  

  Business Response

  Date: 12/01/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 12/01/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is:   This response is a typical response and shows that no real research was completed. Firstly, the deposit which was referenced was made after having a conversation with the collections department who placed a temporary hold in the account to allow for payment to be made to the account based on the delay which occurred in deliverance of the check item. The hold was issued by Allison in the collections department after receveing authorization to do so. This was issued to both accounts. After I visited the North Bergen Branch as I was instructed to visit a branch to address a change of pin and card, the banker Miriam who was instructed by Allison after she reached out to her was told that both accounts had been placed on hold pending the deposit on Tuesday since I spoke to the banker in Friday the start of the weekend. I then spoke with Maxine from the Teaneck branch and authorized her to transfer funds. She was instructed to take the $213 with change and put towards the account was closed. She stated she was unable towards do that given the fact that the check had not cleared yet. I agreed and agreed further to stop in and visit her the following week to do so. Maxine indeed made the transfer without me being present and applied it incorrectly hence rhe reason why it was not showing up in YOUR system correctly reflecting that I did not pay that amount when I went to the Bryant Park branch. It clearly showed this amount was paid and further revealed that the bank actually owed money to me as a result of some back end misappropriation. The assertion here is simply wrong and indeed in this first instance accounting was not correctly completed based on the findings of MTBs backend and the banker at Bryant Park who is very thorough. So I wholly reject this first basis that the account was zeroed and made whole by default rather than we taking care of it. A closer look would show these points.  NEXT, to address the matter of Treasury Management your assertion that no error was made on the banks part once again is false. Firstly, your banker presented this absolutely ridiculous product to me knowing whole heartdly that there was no need for me to have such an item. That is called a lack of integrity and a blatant disregard for client well being. You further exhasterbated the situation by providing a product that NEVER functioned. No matter what I tried to do not ONE time did it work. It was confusing anf absolutely a waste of time and money, and your bankers and M&T Bank knows that the products design is not for smaller businesses. Furthermore, the fact that when I finally did get through to someone to cancel the service I was then again charged a monthly fee for something I did not have or use. Providing a notice of service does not negate or obviate responsibility. As a matter of fact courts have long ruled in favor of parties based on the principle of contracts engaging in “sharp dealings” or lacking integrity. The fact that you responded so generically shows how much concern you truly have for your customers. You have shown that the bank MUST be right and that is shown in your statements. Had an thorough investigation been done one would find that although there is some facts investigation been your statements the conclusion is biased and lacks integrity. once again I reject this response and DEMAND that it be further escalated to further review for what has been stated. The bankers did not apply payments correctly, the account holds promised was not applied correctly, the treasury management system served no purpose and was improperly sold. All these seem like bank error and any one with a honest eye would see that.    Resolution is simple, correct the actions, a courtesy gesture woulf be appropriate rather than a disrespectful we are right and you are wrong.   
  Regards, 
  
  REMOVED

• Initial Complaint

  Date:11/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The wrong card was activated mistakenly by a representative. I was left without a way to get gas to drive 84 miles home from work to my pregnant wife and son. Called one week later with issue adding my working card to my E wallet on my phone, and a different representative AGAIN activated a different card and left me once again without access to my money to get gas to drive home. Called for help, was told nothing they can do AGAIN.

  

  Business Response

  Date: 12/01/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 12/01/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is: the information provided by m&t, which I explained to them multiple times, is incorrect. They claim the reason I was left stranded twice in one week with no access to my money was due to required action to get my card to work. I explained the situation both times clearly with representatives who insisted I wouldn't be left without a card, but they made an error. This error was confirmed to me twice by a supervisor. Now they are making excuses to shift blame from their company when they know that isn't the case. I have spoken with at least 4 people who have confirmed this with me. They do not value me as an 11 year customer, and care more about shifting blame elsewhere. This bank is an embarrassment. They have also not returned any emails or calls to me.  
  
  Regards, 
  
  REMOVED

• Initial Complaint

  Date:11/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an inaccurately reported late mortgage payment by M&T Bank for my mortgage account. The late payment was caused by M&T Bank’s failure to process an automatic ACH withdrawal, even though my updated funding account was in place and fully funded prior to the payment due date + 30 days. On September 1, 2025, an automatic mortgage payment did not process due to an issue with the prior funding account. On September 15, 2025, I updated my autopay information to a new bank account. M&T Bank confirmed the autopay setup in writing, via email. However, they did not process the September payment or the October 1, 2025 draft. The new account had sufficient available funds for the payment. I was never notified by M&T Bank of any failed payment attempt. I only became aware when I logged in during October and saw that the payment had not been drawn. I immediately made the payment manually, well before I believed any 30-day delinquency existed. This was not a case of borrower neglect or refusal to pay. It was a processing/servicing failure by M&T Bank. M&T Bank is currently reporting the September 2025 payment as 30 days late. This is factually inaccurate and misleading, because:
  • I updated my payment method on September 15 — well before any 30-day late threshold.
  This inaccurate reporting is causing ongoing harm to my credit profile and financing eligibility. I am requesting prompt correction.
  I am attaching: • My initial dispute letter dated October 15th (includes bank statement confirming available funds, and proof of autopay update confirmation) • M&T Bank’s response letter dated October 27, 2025

  

  Business Response

  Date: 11/17/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 11/18/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is:   M&T’s reply incorrectly states that I was “made aware” during my 9/16 autopay update that, because my account was “not current,” autopay would not draft and a manual payment was required. This is not accurate. At no point was I told that the updated autopay would not process my next payment or that I needed to make a manual payment to bring the account current. After updating and re-authorizing autopay on 9/16, I believed the issue was resolved and that both the prior returned payment and the October 1 payment would draft normally. M&T failed to communicate otherwise and failed to draft the October payment despite autopay being active. Because this delinquency resulted from a lack of notice and unclear communication—not a refusal or failure to pay—the late credit reporting is inaccurate and incomplete. Please see my attached letter for a concise explanation. I request that the BBB keep this case open until M&T directly addresses these issues in my letter attached. Regards, REMOVED

  

  Business Response

  Date: 12/01/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

• Initial Complaint

  Date:11/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the BBB’s assistance in resolving an ongoing issue with M&T Bank related to my mortgage escrow account (Loan #REMOVED).
  
  Since September 2, I have contacted M&T Bank more than four times requesting proof that I am not permitted to opt out of escrow. I was initially told this restriction was outlined in my closing documents, which took over five weeks for the bank to provide.
  
  After thoroughly reviewing all closing documents, I found no language indicating that I am prohibited from waiving escrow. I informed M&T Bank of this and again requested documentation showing where I agreed that escrow could not be removed.
  
  In response, the bank stated:
  
  “Thank you for your inquiry. While your closing documents do indicate May, your loan is not located in either Illinois or Minnesota, where there are state statutes that require lenders to waive if certain conditions are present. The document is a uniform document used for closings in every state.”
  
  This reply does not address my request and provides no documentation supporting M&T Bank’s position. Despite multiple follow-ups over the past two months, I have not received any clear explanation or written evidence showing why escrow cannot be waived for my loan.
  
  I have requested follow up multiple times since October 23rd and have not received a single communication from M&T bank.

  

  Business Response

  Date: 11/19/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.

  Customer Answer

  Date: 11/19/2025

  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint, and the reason why is:  it doesn't answer my question. To require an escrow I would have to sign somewhere stating that is a requirement and can't be remove. The standard doesn't communicate that. Is there any documents that I signed stating the escrow can't be removed? If not, how can M&T bank require that if I did not agree to it?  
  
  Regards, 
  
  REMOVED

• Initial Complaint

  Date:11/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank is very unprofessional and rude and not into solving your issues. I’ve been banking with them for years but anytime I have an issue it’s never resolved in my favor as their customer. I was told by an agent that my return from an establishment would be returned to me on Saturday when it was returned and posted Thursday but yet still not available to me come Saturday. I asked if I would be charged an overdraft fee even though the funds are there the bank is the one holding it up. The agent told me no, but if it were to happen, she’s notating the account so it will be removed if that did happen. I called in today was on hold for an hour and a half and was told it was nothing that they can do even though another representative told me one thing and my funds won’t be available until Monday now. Basically told me oh well there’s nothing that I can do even with my account being notated about this issue. I then ask to speak to a supervisor I was placed on hold for 30 more mins and was told still there’s nothing he can do and I couldn’t speak with the supervisor. I then asked for the name and he told me He wasn’t comfortable with giving me the supervisors information so basically because I said I wanted to make a complaint on him and her he would not disclose her name. When I inform him with the Bureau and also someone higher up at MNT, he then gave me her first name. I asked to speak to someone a higher status than a supervisor. He placed me on hold for another 20 minutes and then another Supervisor got on the phone. She couldn’t help me at all and she gave me an address to follow a complaint but never a phone number or email, this bank is very unprofessional and insufficient and I’m switching banks as soon as possible . I also had another incident where I was supposed to be refunded from merchant I have text messages. They never asked me for any of my evidence. They just denied my dispute and took my $200 back and when they sent me the denial letter.

  

  Business Response

  Date: 11/18/2025

  M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.