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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I phoned M&T Bank for a loan payoff amount for the date of April 18, 2024. I was informed the payoff amount would be $41,091.90 for that April 18, 2024 date. M&T received my $41,101.64 check on or about April 17, 2024. M&T waited six days (until April 23, 2024) after receipt of payment (on April 17, 2024) to post the loan payoff check ($41,091.90). Due to M&Ts "planned" untimely posting of my loan payoff amount $41,091.90, M&T Bank demands an additional $48.73 (which I would like refunded) or M&T will not release the title for the vehicle. Prior to my payoff check being received by M&T Bank, I was informed by M&T Bank the payment received are recorded by the post mark of the check received! M&T Bank are crooks.
Business response
05/03/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our business account was compromised by a series of unauthorized ACH debits to various credit card accounts. We have submitted claims with m&t Bank to recover these funds. A portion of the funds were recovered, but a large portion was denied, and an investigation reopened. I do feel that MNT Bank is not actively trying to correct these unauthorized debits and would like help to ensure that I am getting the proper support in these matters. Please let me know if this is the best Avenue for me to use and try to recover the funds to me,Business response
05/02/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
M&T Bank is a mortgage servicer for my home (we didn't chose them, our mortgage got sold to them) and we are working to restore our home after catastrophic flooding occurred. M&T Bank has unreasonable policies and has required all of the funds from our insurance company (******) to go to them. Despite needing the funds to complete restoration in our home, the bank WILL NOT RELEASE THEM TO US unless we're to certain % complete in various aspects of the home. We figured that's no problem until we did an inspection and they clarified to consider something "done" it has to be 100% done. So all doors in place, all paint done, all cabinets in place. But without our funds, we can't pay for this to happen! We've spent more than $100k of our own funds to get our house back and are continuing to fight with the bank over the money that is meant to go from insurance to the project. This cannot be legal. Please investigate. We're also looking to legal action on our end.Business response
05/02/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
05/06/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is (mostly) satisfactory to me. While I’m extremely disappointed by how painful the process was and the terrible customer experience created by M&T Bank, I am happy that they released the remaining funds. An ideal resolution would have been to additionally compensate me for the extra interest incurred by having to fund the project with my own money ahead of receiving the funds, but I understand that there is no recourse on this matter. Regards, *** ****Initial Complaint
04/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I called to ask the payoff amount for my rv loan. It was mailed on April 4 th. The customer service rep told me to add money for extra does for mail which zi did and he said they would issue me a refund for any of the extra money. Called today and there is no credit on acct. The bank cashed the check on the exact day that I was quoted for pay off amount. (No credit) I believe that’s a little too coincidental. I paid thru the 9th and that equals the exact amount. I see others have had this type of issueBusiness response
05/03/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
M&T Bank refuses to honor court sanctioned and issued document in the handling of the THE ESTATE OF **** *** ***** Filer = ***** **** Personal representative and Husband of **** *** ***** Decased June 30, 2023.Business response
02/07/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Everyday since September 2022 me and my husband experienced a hardship related to Covid 19 and contacted the bank . We were offered forbearance and was told our missed payments would be put on back in of loan. Called every week since 2022 and no loss mitigations offers are available. The Veterans Affairs has offered Covid 19 Refund Modification extension until 5/31/2024 which M&T has chosen not to offer. I have gained assistance from agencies in the area and they are sending payments back due to it not being the full payment and foreclosure being paused. Everyone here relays different information and is harming veteran borrowers.Business response
01/31/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When peoples united bank was merged into M&T bank, they lost my Ira accountBusiness response
02/01/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
02/14/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Upon reading the resolution and documentation regarding the missing IRA account, I need to thank M&T bank for finding the withdrawal paperwork. I was able to recall the transfer of my account over to *** Financial IRA account in my name... coincidently I had just received a statement from them and recalled the transaction. I'll consider this complaint as closed and change my review of this business to EXCELLENT as they were able to retrieve the documentation from the archives of the Peoples merger. Thank you again for helping to solve this mystery! Regards, ***** *****Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My account has been frozen and M&T Bank will not give me a reason. I called customer service and they were very rude, spoke with a heavy accent, and hung up on my when they could not answer my question as to why my account is frozen. It is impossible to get help as there is no one to help us. The bank has literally stolen my money by not giving me access to it or providing any information. This is not a bank I want to do business with. I can't see how anyone would.Customer response
01/22/2024
I received a check in the mail through ******** Mail addressed to me from ******* or what looked like a typical low quality outsources company that ******* regularly uses. I had issues with a number of purchases made through ******* late last year and have been in contact with the outsourced customer support that ******* provides even though I reached out through the BBB - was still given an out sourced reply that has what you expect from the outsources support world we live in now. So getting a check from a company saying they are associated with ******* was not out of the ordinary. I deposited the check thinking they were refunding me for the purchases that were in dispute. There is nothing illegal about depositing a check you receive. The check had watermarks and all security features listed on the check. It was delivered through ******** mail and the mailman even rang the doorbell to alert me to it, which isn't a common occurrence other that with more important mail deliveries. The check turned out to be a scam. I immediately called the bank to inform them of the check being a scam and what the process was to not only stop it but to protect my own account - which seems to be one of the main reasons we use banks. I wasn't given any info. My account was frozen and wasn't able to access my actual funds from my own hard earned money. Credit cards were being declined that I had on auto-pay which resulted in late fee's and negative reports on my credit report that I have been working on for the past 2 years to improve and have improved it to a Good rating - but now that is gone due to M&T bank freezing my account and refusing to help me with this. My rental insurance has also been cancelled due to non-payment. There is plenty of money in my account but M&T is not allowing me access to it and causing me great financial distress. They have literally stolen my money and aiding the scam to play out so that I am further caused financial distress. This is not what a bank should do. They should be there to help their customers in times like these as they are the financial experts and the role of a bank is to protect us. They have not. They have made this situation 100 times worse. I am unable to buy food due to this. I have tried contacting them multiple times. I have spoken with their general CSR who said they were not able to speak to me. I called the branch that gave me the fraud departments number. I called them and they weren't able to prove me any information. I submitted a BBB complaint and received a phone call from someone at MT but they also didn't give me any info. Upon their request I took pictures of the envelope and all paperwork that came with the check. I am unable to access the thousands of dollars I have in my account and the bank is treatiing me as if I was the one who orchestrated this scam. I deposited a check that seemed legit all things considered and that is not a crime and I should not be treated this way. Thank you!Business response
01/29/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Customer response
01/30/2024
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They were well aware that I became aware myself about the intent of the check. I spoke with multiple people all who lied to me about contacting the fraud department as they fraud department said that they weren't contacted by anyone else in the company when I spoke with them. There was no reason to have that long of a hold on my account. I love my renters insurance and have over a $100 in late fee's and negative reporting on my credit report due to the payments being returned due to the freeze. What M&T did is awful and should be illegal to prevent someone access to their own money. I have no trust in this bank and will follow up with regulatory agencies to get them to change their customer hating policies. Regards, ****** **********Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 16, 2023, visited branch at Lee Highway and Glebe Rd in Arlington, VA to close an account that I was not using. Upon requesting closure of the account, I inquired about any fees and was informed of none. Upon receipt of the proceeds from the account, I also inquired for an account statement, but was only given the prior month's statement. After exiting the branch to check my records against the proceed amount, I noticed $50 short, so I re-entered the branch to inquire and was informed that a $50 close out fee was assessed. When I inquired as to why this was not informed, the representative took accountability for the non-disclosure and said that she would talk to the back office during business hours to see if the $50 could be returned. Several days later, on Dec 19, 2023, I received a call that a check was available at the branch for $50. When I asked if it could be mailed, I was informed it could not. On January 13, 2024, I returned to the branch to claim the check, only to be informed that it could only be released by the branch manager, who was not working this day. Never was this informed during the phone call of December 19, 2023. Rather that waste anymore time dealing with the incompetence shown by this bank, I am requesting the $50 check be mailed, delivered via courier, or other traceable means to my address on file.Business response
01/29/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.Initial Complaint
01/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I mailed a cashiers check for $5000 (from my bank: ***** *****) to M&T Bank for a Auto Loan I have with them, on December 16, 2023. M&T Bank recieved, and processed my cashiers check on December 21, 2023. From what I was told from my bank (***** *****), the cashiers check is in the M&T Bank LOCKBOX. To date (January 13, 2024), cashiers check has still not been applied to my auto loan account.Business response
01/30/2024
M&T Bank has responded to the complaint. However, it has requested that the BBB not publish the response due to privacy concerns.
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Customer Complaints Summary
696 total complaints in the last 3 years.
228 complaints closed in the last 12 months.