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Business Profile

Watch Dealers

Jomashop.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.49

Average of 524 Customer Reviews

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Review Details

  • George H

    Date: 10/01/2024

    Sorry company. Order was lost in the mail. They refused to refund me.

  • Michael Y

    Date: 10/01/2024

    Good prices; quick to ship. Accurate and meaningfully complete product descriptions on their webpage. ******** is a model for ********* businesses to follow. The BBB ratings here will be strongly skewed negative. The inordinate amount of personal information they collect to leave this review makes it unlikely a casual reviewer, such as myself, will bother to remark on a satisfactory purchase. 5 stars for Jomashop; 2 stars for BBB policy that selects for strongly motivated -- dissatisfied -- customers.

  • Waheed B

    Date: 09/30/2024

    Horrible customer service.I ordered an item Order #******** and paid with Applecard and delivery was sent to address on apple card which isnt address on file on Jomashop.I called Jomashop but they refused to do anything but pay for another ************ was excellent and requested ******** calls them to give permission to change the address and its a free service. JOMASHOP SAID THEY WONT! Similar issue with ****** and their customer service went over and beyond to get the address changed. Shameful.

  • Christian Z

    Date: 09/30/2024

    I found the watch I was looking for at an excellent price and fast shipping! What's not to like.

  • Christian D

    Date: 09/27/2024

    Shopping was fast, and I love my glasses. Will most definitely be buying other items

  • Jacob B

    Date: 09/27/2024

    Fast shipping, legit products. All around five out five rating!

  • Christopher S

    Date: 09/27/2024

    I had a great experience ordering my ray bans. They shipped surprisingly very fast and the product was authentic and in perfect condition. Will order again in the future.

  • Lily T

    Date: 09/26/2024

    This is the first time I purchased from Jomashop.com. I am super disappointed. All 3 of the *** perfumes smell didnt last for a second. One of them doesnt even smell. Might as well spray water on yourself. Since I opened them, their policy says no refund. So buy at your own risk. The bottles are nice to look at, thats it. Dont waste your money.

  • Maia S

    Date: 09/25/2024

    Thanks you!!! Great company with excellent prices!!! Good experience with my buy and all process of delivery

  • John S

    Date: 09/24/2024

    I ordered a watch for my sons 18th birthday on Wednesday night. Typically, the processing is quick, and I receive a shipping confirmation shortly after. However, after several days passed with no updates, I decided to contact their customer service by filling out the inquiry form on their website. I submitted two forms and both times received the same vague response: my order hadnt been approved, with no further explanation provided.After trying for a third time without success, I decided to call. When I spoke to a representative, she seemed empathetic and acknowledged the delay, saying, Wow, this has been a long time. Let me find out whats going on. She then informed me that my order had just been processed. I asked if the watch was on backorder, and she confirmed that it was. I questioned why I was allowed to place the order without being notified of the backorder status, but she didnt have an answer.She then asked if I wanted to expedite the shipment to have it sent out the next day, and I inquired about any help they could offer since it was a birthday gift that was already delayed. Instead of offering any assistance, she quoted the expedited shipping prices. When I mentioned that it had already been more than three business days since I ordered, she insisted that they were still within their 1-3 business day window. I explained that Thursday was business day one, Friday was day two, Monday was day three, and we were after shipping hours on on day four, with the item still needing to be sent to the warehouse for actual shipment on day ******* that point, there was silence on the phone. She didnt offer any further help, nor did she show any empathy for the situation. *** never had issues with this vendor before, but this experience has left a bad impression. Not only were my three attempts via the website ignored, but my fourth attempt over the phone resulted in the same lack of assistance. Reconsidering whether Ill do business with them again.

Jomashop.com is BBB Accredited.

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