Reviews

This profile includes reviews for Booksrun.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

• 

  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromCrystal T

  Date: 03/17/2023

  1 star

  Crystal T

  Date: 03/17/2023

  I sold them a book and they told me it has signs of being counterfeit. They say they will get back to you within 3 to 5 weeks. It's been 10 weeks and I have heard nothing. Can't call. The phones don't work. The live contact never gets live agents. Absolute garbage. I have made several email attempts with no response. And of course it's the most expensive book I sold them.

  Booksrun.com Inc.

  Date: 07/20/2023

  Greetings! 
  We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  We are really sorry to hear that you have a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. 
  We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company. 
  We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Nevertheless, we do believe that counterfeit items were sent by you unknowingly, therefore our processing department reviewed your case once again and, as of today, decided to enable your account in order to make up for the inconvenience and change your impression about our company. 
  Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.
  Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.
  Respectfully,
  BooksRun Team 
  
  

• Review fromCarlos P

  Date: 03/03/2023

  1 star
  Received a like new book. I never used the book and I returned it in the same condition using the same packaging I received the book. BooksRun claimed there was a damaged page and charged me full price of the book, my rental, and kept the book. If you're going to charge me full price for the book at least let me keep it. Shady BooksRun will now continue to rent the book to others for a book I paid for. Shady garbage company.

• Review fromPaul M

  Date: 03/02/2023

  1 star

  Paul M

  Date: 03/02/2023

  I ordered a book, they sent the wrong version, and they are refusing to cooperate with its return. They cite absolutely irrelevant details in the order to justify sending the wrong book.

  Booksrun.com Inc.

  Date: 05/05/2023

  Greetings,
  
  Thank you for sharing with us your concerns regarding the matter in question. We do apprehend how frustrating the situation may be and we are really sorry to hear that you had a negative experience when dealing with our services.
  Please, allow us to explain the issue with your order. It seems that you purchased an item Architectural Graphic Standards , ISBN ************* from us in "Used - Good" condition with the comment International edition, ISBN: ************* with regular method of shipment back on 01/10/2023.
  
  The estimated delivery period stated in your order details 01/03/2023 - 01/12/2023 was provided in concordance with the mail carrier's delivery rates. Please kindly note that in the book description inside the listing there was a comment stating "International edition. *************", thus, as a seller, we have provided the necessary comment regarding the item in question along with the condition of the book in the product description directly. Thus, we indeed shipped the international edition of the book as was initially ordered by you to the address stated.
  
  Upon contacting us via email on Jan 9, 2023 with the concern about the book ordered, one of our representatives provided clarified the situation regarding the case. It was also specified in a reply that the additional information about the book was stated in the product description directly, and this information as always available for our buyers and can be checked before the order placement. We have also provided a prepaid shipping label on Mar 2, ************************************************************************************************************************** case of discretionary returns according to the current policy. A full refund for this purchase was issued on Mar 30, 2023, as soon as the book was returned to our facility.
  
  We would like to apologize for the difficulty with your order and thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements, as we strive to sustain our earned reputation among other established companies. Thank you for your understanding.
  
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. 
  
  Respectfully,
  BooksRun Team
  
  

• Review fromClinton L

  Date: 02/23/2023

  1 star

  Clinton L

  Date: 02/23/2023

  I sold 2 books to Booksrun, I printed the shipping labels THEY provided and sent them using the shipping service THEY requested - ***** One package arrived at which time they deducted 20% of the offer due to minor notes in the margins of the textbook. The other book was lost in transit, their customer service was unresponsive for almost a month, and then told me to contact my local post office and that there was nothing to be done. So, I lost my book and did not get payed because I used the shipping process they required and they failed to insure. Buyers and sellers beware.

  Booksrun.com Inc.

  Date: 04/19/2023

  Greetings,
  
  Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be and we are really sorry to hear that you had a negative experience when dealing with our services.
  Please, allow us to explain the issue with your orders. According to our records, you placed 2 orders on the same date with us which were shipped out under different tracking numbers.
  
  Your buyback order #******* was processed in accordance with the existing Terms & Conditions, which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our Terms & Conditions, items with excessive markings  in the order *** have their quote adjusted or be not eligible for buyback at all. The book we received had excessive markings in pen and the quote was adjusted in accordance to our guidelines. 
  
  Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. We can see according to our records that you accepted the adjusted quote on 02/03/2023, the same day when the dispute was opened. The order was processed and the payment was issued by check as requested. 
  
  
  Book quoted in order #******* was not received at our warehouse as of now, and the tracking information attributed to the package still shows "In transit", you *** still check it in the order details. The opportunity to insure the package was provided during order placement, as we do offer the insurance for buyback orders with value higher no more than $300 that *** be purchased manually. However, the insurance was not purchased by the customer, which implies that their order is not eligible for payment. Once you contacted us, our representative provided a detailed explanation of the issue in question.
  
  As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. We hope for your understanding of the matter at hand.
  
  Respectfully,
  BooksRun Team

• Review fromE. K.

  Date: 02/16/2023

  1 star
  I purchased my medical book from a reputable dealer as brand new. Like so many others on this site, I was informed that the book was likely counterfeit. After sending multiple emails to Booksrun on the status of their claim, I was met with zero response....repeatedly. Given that fact that the consumer has a choice on where to sell their books, it is reasonable to expect the company purchasing your book for x price should have a relationship with a publishing house that verifies that a book was, indeed, counterfeit. After all, we, the sellers, are accused of being thieves. It is absolutely unacceptable that one is accused and yet has no recourse of even discovery. Should we not be able to seek restitution from the party who sold ** the book, or even inform them of the discovery? If we're trying to mitigate/eliminate counterfeiting, why is the process not helpful in doing so. Personally, I would never sell to Booksrun again and have advised my students and colleagues of the same.

• Review fromSandra S

  Date: 02/10/2023

  1 star
  RUN!!!!!! THIS PLACE LIES ON QUOTES!! MY BOOKS WERE LITERALLY BRAND NEW CONDITION RATES ALL LOW!! QUOTED $156.0 SENT BOOKS .....OFFERED $79.00!! NO RESPONSE FROM CUSTOMER SERVICE!! NOW, TO GET MY ******************** RETURNED HOLDONG HOSTAGE TO THE TUNE OF I HAVE TO PAY$20.00 SHIPPING!! I LOWT MONEY ON THESE CROOKS!! DO NOT SELL THEM YOUR BOOKS!!!!

• Review fromMichelle C

  Date: 02/03/2023

  1 star
  They scam people for their books. My books were in perfect condition, and I was courteous enough to send them in a binder. They said my books were in poor condition and they werent. They dont want to pay people their money. Tried contacting customer service and never heard back. What a scam. I really needed that money. They quoted me ***** and will not be getting it because of what I said above. Sell on *****

• Review fromLaura L

  Date: 02/03/2023

  1 star

  Laura L

  Date: 02/03/2023

  Scam! 1 star is being generous. Do not rent/buy from them. Ordered books on Jan 9th. Got confirmation and tracking, latest delivery by Jan 23rd. Never received them. Checked tracking just says pre-shipment label created. Sent a message regarding this, received email stating they received my inquiry. Waited 5 business days/1 calendar week. Never responded even checked spam daily in case. Sent them an email. Still no response as of Feb 2nd. Now Im 3 weeks into a semester without any books. I just want my money back at this point!

  Booksrun.com Inc.

  Date: 09/07/2023

  Greetings!
  
  
  We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.
  
  
  We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.
  
  
  Please, allow us to explain the issue with your order. According to our records, within the order in question the items ************* Interprofessional Collaborative Practice, ISBN *************; *****' ********************** ISBN: ************* were rented on 01/07/2023 for 139 with the expiry date stated as 05/26/2023. As per our records, the item was indeed shipped the next business day with the tracking number (********************************************************************************). Unfortunately, the mail carrier indicated a delay on their behalf. Once the order is shipped, we cannot influence the timeframe, during which the package stays in transit. Actual delivery time depends on various factors, such as proximity of your location to mail carrier's processing facility, volume of shipments, weather and more.
  We can see that after contacting us on 01/23/2023, one of our representative kindly asked you to file a claim with the mail carrier from your side to authorize a refund, but, unfortunately, there was no cooperation from your side regarding the issue. Since the claim could not be filed from the recipient's side within 21 days after the estimated delivery period to request applicable compensation, further assistance can be limited due to the lack of actions we can do together with the mail carrier regarding the items location identification. 
  
  We do not doubt your words, but within the framework of our policy we must act according to the regulation implied by the system.
  Therefore, once you contacted us next time on 05/14/2023, in order to make up for the inconvenience caused, we assist you by preventing any charges to your account associated with rentals that were not returned by the deadline. We stopped the automatic charges for your rental order.
  
  
  Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.
  
  
  Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.
  
  
  Respectfully,
  BooksRun Team
  

• Review fromTammy W

  Date: 01/25/2023

  1 star

  Tammy W

  Date: 01/25/2023

  My book never arrived. They require you to fill out missing mail form with the post office to get a refund when they did not get proper tracking to ensure the mail was delivered. I would not recommend. Textbooks are time sensitive and this has caused me to have to order another book. I am not going to be 5 weeks into class before I can get my workbook.

  Booksrun.com Inc.

  Date: 02/09/2023

  Greetings! We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience doing business with us. In order to make up for the inconvenience caused, we have issued a full refund for your order that was not delivered to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred. Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully, BooksRun Team

• Review fromLaShonda A

  Date: 01/22/2023

  1 star

  LaShonda A

  Date: 01/22/2023

  Booksrun STOLE MY BOOKS (almost $300) and will not pay me. ANYTHING after they tried taking $70 off of the total. I wouldn't agree to their reduction so I was told I would not be paid anything. HOW IS THIS COMPANY ALLOWED TO OPERATE AND SCAM PEOPLE IN 2023! They've blocked me on social media, will not answer my emails or instant messages (before blocking me). I WILL TAKE LEGAL ACTION! They picked the right person to scam, because I will not stop until I get justice from these scammers. People work too hard to be SCAMMED and times are too hard to be taken advantage of. Booksrun does not care that they are cheating people who have bills to pay and groceries to buy to survive and this money is nothing to wink at and dismiss. I will fight until my last breath like a dog on a bone. You will not get away with STEALING MY PROPERTY BOOKSRUN!!!!

  Booksrun.com Inc.

  Date: 02/09/2023

  Greetings! We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback order. We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. The images clarifying the counterfeit detection points were provided as proof of our words and an indication of our honesty. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation and, unfortunately, sometimes we have to suspend cooperation and block the users' accounts who are seen as the suppliers of the counterfeit goods. Nevertheless, we do believe that counterfeit items were sent by you unknowingly, therefore our processing department reviewed your case once again and, as of today, decided to enable your account in order to make up for the inconvenience and change your impression about our company. Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred. Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand. Respectfully, BooksRun Team