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  Booksrun.com Inc.

  1662 Cropsey Avenue Apt 6C Brooklyn, NY 11214-5838

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromKelly H

  Date: 08/05/2022

  1 star

  Kelly H

  Date: 08/05/2022

  HORRIBLE company. I very good condition book in and they came back saying they didn't agree with the very good condition and decreased the amount they were going to send to me. I went to their website to decline the new pricing (knew I was just being ripped off); and they had automatically accepted the new payment. My order was shown as "on hold" I immediately went to their chat - which was useless, I sent an email and I called and spoke with a ********* Rep said she saw the issue and would request the book be returned to me. She said I would receive a confirmation email. I never received the confirmation. I sent another email and called again. The second rep said he would have to send it to another department and I would receive an email that day. No email. Much later I'm told they already sold my book and my check (for less than I had agreed on) was already processed. Not acceptable. Scammers. Do not sell books to this company. I believe they are crooks.

  Booksrun.com Inc.

  Date: 08/20/2022

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied to the system so that the disputed accepted mistakenly could be reversible.We highly value your opinion and appreciate your suggestions and we will continue working on improving our services.We stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback order. The book Human ******************** (ISBN: *************) had its quote adjusted automatically due to such main reason: we received a textbook with the signs of wear that did not correspond to the "Used - Very Good" condition initially quoted by you. The images indicating the condition of the item were supplied for your consideration.In order to determine which category the textbooks we receive fit, we use ****** guidelines. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the book received and the opened dispute were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 07/11/2022. Unfortunately, given the fact that you contacted us after the order processing the action could no longer be reversed.The check for your order was issued on July 12, 2022, and should have been delivered to your destination address by 08/09/2022.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromMichelle T.

  Date: 07/29/2022

  1 star

  Michelle T.

  Date: 07/29/2022

  Id give it less than one star except that it wouldnt let me do a review then..,, this website is a COMPLETE SCAM!! DO NOT USE IT! Its taking advantage of college students, many whom desperately need their book buyback money to get through a bit longer!!! They quoted me a price, then claimed **** damaged my package AND THAT THE BOOKS WUOYED WERENT IN THE *** WHICH CONTAINED MY SHIPPING LABEL ON IT!!! I want my money or my books back! I paid $499 plus tax AND NEVER WOUND UP USING THE BOOKS BECAUSE I MOVED SUDDENLY, and they didnt even offer me much. $103.91, to be exact!!! I want my books or my money! Help me please!

  Booksrun.com Inc.

  Date: 08/20/2022

  Greetings! Thank you for expressing your concerns regarding the matter in question. We understand that the situation is upsetting for you, and we want to rectify it and provide the best experience possible, therefore, we are really sorry to hear that you had a negative experience when dealing with our services. We always welcome civil dialogue and condemn the use of profanity and insults towards our representatives as it is inappropriate and counterproductive.According to our records, within the order in question the item ******* and ******** Neurology in Clinical Practice, 2-Volume Set (********* Neurology in Clinical Practice), ISBN ************* was quoted. However, the package under the shipping label with the tracking number ********************** attributed to your buyback order arrived with 7 different books that were initially quoted, which can also be confirmed by the total weight of the package received being ***** lbs. In the case with this order, the label was supposed to cover the weight of only 15 lbs. Your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. Since you accepted the adjustments prior to contacting us, the order was processed on 07/28/2022.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative requested a more detailed explanation from our processing team. Unfortunately, it appeared that the box with the label attributed to your order, contained the items that were not initially quoted. Regrettably, the items received are not accepted for our buyback program. Therefore, the payment for your order could not be processed as we did not receive the item quoted. We hope that the matter with your package can be resolved with the help of the mail carrier and the item initially quoted by you can be located.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies regarding any inconvenience caused. We hope for your understanding of the matter at hand. Respectfully,BooksRun Team

• Review fromK. T.

  Date: 07/13/2022

  1 star

  K. T.

  Date: 07/13/2022

  Hi I sent 18 books thru booksrun and it was 2 months I haven't heard anything from them. So I messaged them asking why my books was in transit still? They responded with 2 of my books being counterfeit they terminated my account and the $600 in profit I only got $4.71 telling me they won't be returning the rest of my books. I have books in transit still haven't received an info that my other books was counterfeit but obviously they paid me on the $4.71 book my other books was $119 one was $130 and so on. What a waiste of my time and money. Im a single parent me and my daughter was excited about that money for the water park in ******. Why was my account disabled???

  Booksrun.com Inc.

  Date: 07/22/2022

  Greetings! We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, multiple counterfeit copies were detected within your buyback orders. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation. We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, our representative provided a detailed explanation of the issue in question. The images clarifying the counterfeit detection points were provided as proof of our words and indication of our honesty. Unfortunately, the high season affected our regular response rate, however, we can assure you that the measures to minimize and where possible avoid such issues in the future were taken from our side. We are indeed grateful to receive your feedback which includes what we are to work on to become a better company.Regrettably, the payment for counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. Please also note that our processing department decided to apply restrictions to our cooperation due to the violation of our policy. Unfortunately, we can no longer accept your buyback orders due to the fact that we have received counterfeit copies in your buyback orders. Moreover, as per our existing policy and as you were notified before, after the account is deactivated, all the items in transit or received become the property of BooksRun without any possibility of return and payment. In case counterfeit books are detected in a user's buyback order(s), ********************** reserves the right to apply certain restrictions to further cooperation. We hope that the matter with those items can be resolved as a refund may be requested from the sellers who initially sold counterfeit copies.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

  K. T.

  Date: 07/29/2022

  Why was the $4.71 the only book I was paid for? I sent books to your company all 17 they are claiming to be counterfeit? My books was is great condition not like there description on how to spot counterfeit books. I was quoted $600 and they are keeping all my books which is over $1,000 in profit for them. Why was I only paid for my cheapest book my other books sell for $280 on Amazon x 2 I sent them and none of the books I sent was under $100 after they resell them. Why can't I have proof they sent them to the author which I don't believe them. When you qoute someone $600 and don't want the books send them back

  Booksrun.com Inc.

  Date: 08/22/2022

  Greetings!By checking our database, we can see that out of the total number of 18 buyback orders submitted with us, there were only 7 orders sent to us and actually received by us, 1 more order that was sent to us was lost in transit by the mail carrier, and the 10 remaining orders were cancelled automatically by the system due to not being shipped by you within 5 days after the order placement. Moreover, we could not help but notice that multiple small orders containing only one or two items with the books that have the same ISBNs were created by you, which is not allowed as per our policy, due to us having level pricing which means that with every three more copies that you sell, the buyback price is reduced. Therefore, all copies of the same item should have been quoted in the same buyback order.Nevertheless, as per our records, within the 7 orders actually received at our warehouse, there was a total number of 9 books with the total offered quote for them being $396.03, and 7 of the books were deemed counterfeit. Thus, the item Botany: An Introduction to Plant Biology (ISBN: *************) within your buyback order #******* was paid for via ****** in the adjusted amount of $4.91 due to the fact that the condition the item was received in did not correspond to the condition initially quoted by you. Please also be kindly advised that per our existing policy and as you were notified before, after the account is deactivated, all the items in transit or received become the property of BooksRun without any possibility of return and payment. This is exactly the case with your order #*******, which was received at our processing facility on 07/15/2022, after your account was disabled on 07/12/2022. Therefore, the item Psychiatric-Mental Health Nursing Review and Resource Manual, 5th Edition (ISBN: *************) was not paid for due to the termination of our cooperation.We do understand the concerns regarding this issue, however, please kindly note that these are company policies and regulations that we have to adhere to in such cases, and unfortunately, they cannot be bypassed or dismissed.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully,BooksRun Team

  K. T.

  Date: 10/05/2022

  Booksrun sells one of my books for rent only at $340 and I sold them 2 of the same books **** by ********************* publisher. They will not provide tracking information that they sent my books to the publisher or author because they did not. I've been waiting over a month for the author to notify of my books being real or counterfeit and booksrun hasn't notified nor anyone else they are liars stealing books and I'm reporting them to departments of justice, Secretary of state, consumer compliant ***, federal trade commission, sba and who anyone else i can file complaint with of the dishonesty that this company does. I looked my books up on ****** the sellers are the same for all my books I mean a person selling the same books on all my books and no other books it doesn't make sense but I know what these people are doing. Stealing that's why they say over and again about counterfeit books it puts a seller in a oh well position and upfront boomsrunis already telling us that this is how they work. Honestly they are really mad at the way I sent my books but no the actual books that I sent to them I mailed my books then I read the description of how we are supposed to mail them and yes I was far from that but my books was brand new they are lying.

  Booksrun.com Inc.

  Date: 10/19/2022

  Please be kindly advised that per existing BooksRun policy that all our customers agree to be bound by, upon participating in our buyback program a user guarantees and provides a warrant that any item sent to us is a legitimate copy. In case the items received have signs of counterfeit, according to our policy, they cannot be accepted for a buyback program or returned to the customers as distribution of such books is a violation of TITLE 18. PART I. CHAPTER 113. **************************************************************************************** us (in case the confirmation is provided by the publisher), and we do not keep them at our facility.We work closely with the publishers and all items received at our facility are carefully assessed in accordance with the processing guidelines established together with honored publishing companies. The cooperation with the publishers takes the form of a partnership and all the correspondence between partners is a confidential one and cannot be shared with the third party. However, as was explained to you multiple times, all the information regarding the items received within your buyback orders, the comparison images clarifying the counterfeit detection points as well as our detailed explanation of them, which were also supplied to you, were forwarded to the respective publishers and they confirmed with us over the phone that the items in question were indeed counterfeit. Therefore, the items were disposed of by us based on the publishers' confirmations. Afterwards, the publishers do indeed reserve the right to contact you for more details about the purchases but are not obliged to do so. Please note that if the publishers choose not to contact you, it is, unfortunately, out of our hands, as all the information we had was supplied to them accordingly. From our side, multiple replies and explanations regarding the issue occurred were provided to you via email, phone and the BBB review at hand, and, unfortunately, no further assistance could be provided since you refused to cooperate with us upon our requests.All terms and conditions are strictly and carefully followed by us and accepted by each of our customers when they are submitting an order as such rules have been established for protecting both the customers' and seller's rights. We keep our existing policy as transparent as possible and do not have any intention to hide or reduce payment for no reason which is always well-grounded and supported with the definite evidence. Thus, all actions were taken in concordance with the existing policy without any abuse of authorities, and the case is considered closed.Respectfully BooksRun Team

• Review fromOrville H

  Date: 07/13/2022

  1 star

  Orville H

  Date: 07/13/2022

  Disgusting. Predatory. Liars.Got a book that arrived late although I paid for rush shipping (06/14/2022). I had originally cancelled the order 2 hours after I made it but the twas "too late". Went to return the late book and it was a mess. Had to pay for return shipping. Was charged a fee for the return. None of this was transparent in the process. Also, the lag times on communication (3-4 days each) were ridiculous. I cannot dis-recommend them enough.

  Booksrun.com Inc.

  Date: 07/22/2022

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Building Customer-brand Relationships, ISBN ************* was purchased on 05/30/2022 with the 2 Day method of shipment. As per our records, the item was indeed shipped the next business day with the tracking number *******************************************************************************************. Unfortunately, current circumstances have influenced the work of mail carriers which sometimes may result in the carrier not scanning the packages at each location, providing updates and delivery with a delay, or delivering the package without any updates in the tracking system. Actual delivery time depends on various factors, such as proximity of your location to the mail carrier's processing facility, volume of shipments, weather and more. Also, it may take longer if items are ordered to ******, ******, etc.. Therefore, given the 4-day delay that occurred, our representative issued a shipping cost compensation to your account on 06/17/2022 accordingly. Please also kindly note that we provide return labels for all our rental items, however, that does not apply to purchase returns. You can return the item purchased with us if it doesnt meet your needs, but this particular return is considered a discretionary one, and we usually do not provide the return shipping labels in such cases, therefore. The first time you reached out to us was on 05/30/2022, requesting to cancel the order, our representative provided you with the return instructions in case the item was no longer needed since it could no longer be cancelled. As per our policy, which all our customers agree to be bound by, we have a 21 days return policy after the delivery of the order. Therefore, once your item was returned to us, a refund was issued to your account accordingly with the restocking fee applied automatically. Therefore, we were about to issue a refund of the restocking fee to your account, however, were unable to due to the dispute being opened. Please be kindly advised that if the claim with the bank is opened from your side, we will not be able to issue any kind of refund as the funds are frozen for the duration of the review of the case. Thus, the resolution from the bank will be provided within the next 2-3 months. Thus, unfortunately, since we are not allowed to issue any kind of refunds during the investigation, we would kindly ask you to wait for the resolution of the case from their side. We do apprehend your concerns that the desired resolution cannot be reached as fast as it should be since we indeed must follow the rules and regulations imposed by the system.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone and LiveChat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromkayla h

  Date: 07/08/2022

  1 star

  kayla h

  Date: 07/08/2022

  I returned a book that I rented, it may have taken longer to arrive due to it being the holiday weekend (the deadline to ship the book back was 7/5/22.) They charged me $15 for an extension and have the WORST **************** ever. No one answers the phone, no one chats back on the website and no one can reply to an email. I just want my refund of $15 back on my card because I do not need the extension on the textbook and it is no longer in my hands. I will forever continue to use ***** for my textbook rentals.

  Booksrun.com Inc.

  Date: 07/26/2022

  Greetings! We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again. Please, allow us to explain the issue with your order. According to our records, within the order in question the item Teaching Science for All Children: An Inquiry Approach, ISBN ************* was rented from us for 35 days on 05/31/2022. It appears that the rental return deadline for your order was on 07/05/2022, and before or on this date the book was supposed to be returned back to us. However, the upload of the tracking updates for the return tracking (*******************************************************************************1) was provided by the mail carrier with a certain delay, thus, the charge was applied by our system automatically even though the item was shipped by you on time. We apologize for the inconvenience caused. Therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to assist you by issuing a refund for the extension charge once the item was returned back to our processing facility on 07/12/2022. We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone and LiveChat, however, due to a high season, some issues might have indeed occurred. As per our records, there were indeed multiple attempts to contact us via LiveChat and phone concerning the issue with your order, however, all the attempts were outside of our working hours, (thus no representatives were available). Please note that our working hours as well as the phone number for our Customer Support are stated on our website. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered. Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully, BooksRun Team

• Review fromTyrese H.

  Date: 06/30/2022

  3 stars

  Tyrese H.

  Date: 06/30/2022

  SCAMMERS. I sent them my textbook for buy back on 6/12/2022. Their website says you will get paid in 4 business days. Today is 6/30/2022 and they finally email me about payment but now they are quoting me 0 dollars for my textbook showing a ripped out page when all my pages were intact when the book was shipped out. Their customer service is terrible. I called them many times to find out what was going on with my buyback and when I finally got on the phone with someone the person answered and you can hear laughing in the background then they hung up. I should have read the reviews on this "company" before sending them my textbook. Now these scammers want to charge me $9 to get my textbook back when they messed my book up. I have read plenty of reviews on these scammers claiming the book was damaged but the customers said it was in perfect condition when they sent it to them. I recommend everyone to stay away from this "company" if you don't want to get robbed of your textbooks. I should have known something was fishy about this "company" when they wont allow you to talk to the manager. STAY AWAY.

  Booksrun.com Inc.

  Date: 07/27/2022

  Greetings! We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent Terms & Conditions, which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide and state that the quote of the items that have liquid stains, excessive markings, wrinkled or torn pages and binding etc. may be adjusted or such items may not be eligible for buyback at all. Unfortunately, we also do not have any opportunity to check and know for sure what happened with the book in the process of shipping, however, in your case, the item was delivered exhibiting the signs of heavy wear. Our processing department carefully inspects all items received and uploads images of the damaged items confirming their condition. Your buyback order was processed in accordance with the existing Terms & Conditions, which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our Terms & Conditions, items with heavy wear in the order may have their quote adjusted or be not eligible for buyback at all. Thus, your order was placed "On Hold" for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address. Given the fact that we do understand your frustration with our services, in order to make up for the inconvenience caused and change the impression you might have about our company, the return of the item in question was offered to you free of charge, and therefore, it was successfully shipped back on 07/08/2022 upon your request which is right within 24 business hours after the return was initiated. According to **** tracking number ********************** provided for the return shipment, was delivered to ** *** ** **** ** ** ******* ** ***** on July 14, 2022 *********************************************************************************). Nevertheless, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding. Respectfully, BooksRun Team