Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Eyewearorders.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEyewearorders.com

    Retail Optical Goods

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3163 Coney Island Ave, Brooklyn, NY 11235-6443
    BBB File Opened:
    3/29/2013

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/27/2021

    Complaint Type:
    Product Issues
    Status:
    Answered
    I ordered online from this website a eyeglasses TAG heuer Frame in Orange color.Since they were the only one who has this frame I also ok them to do my lenses on this frame . I input my RX from my lates eye dr *************** days later they email me and said sorry we dont have the frame you ordered and we cant get it because Tag Heuer is out of business.. I said ok then in that case I like to cancel the entire order and get a refund.They refused.They tell me read our policy, we cant refund you because we already cut the lenses for you.I was trying to say it is not my problem that you cut the lenses I only ordered the lenses from you because of the frame you sale me other wise why do I need to order lenses from NY?? I live in **********..They still didnt want to refund and made me send my frame ( was also Tag in different color)And say once we receive your frame we will install the lenses we cut and charge you for the lenses only. I said ok.. I didnt have other option at that point.Then two months later I did receive my frame with the lenses they installed but it was not even close to my RX or to the original lenses that I provide with my frame. I could not use them totaly blurry .. I notify them of the issue and they say well you input the numbers RX wrong.. ok maybe.. but you had my glasses before you installed you should check and copy my lenses thats what he said they going to do. At that point they say ok send us our lenses back then and I sent one more pair of my eyeglasses for them to copy from the lenses so no mistakes will be made by any one.. so at that point I am out two pairs of my own eye glasses and $749 they charge my cc I got noting. Today is Dec 23rd still got nothing. So I finally disputed the charge. Now they mad because I dispute and dont want to return my original eyeglasses. I attached one of the owner response to that.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    kelly w

    1 star

    04/22/2023

    ZERO STARS. ****** phone number on the site is disconnected. They send an order confirmation email, but then they do not reply to subsequent emails. They do not reply to messages sent via their site. Basically, they take your payment info and then vanish. DO NOT BUY FROM THIS SITE.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.