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Business Profile

Optical Goods

EyeGlassesDepot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Complaints

This profile includes complaints for EyeGlassesDepot.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EyeGlassesDepot.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a broken frame and a new frame to Eyeglasses Depot that per the tracking information from the *********** they received on 10/1/2022 that had a label sent to me by the company. I was requesting that the broken frame be evaluated to see if it could be fixed and the new frame to have new Rx lenses put in. I have tried to call many times (had to leave messages each time as no one answered) and e-mailed many times with no response from the company. I had put in the order for the Rx lenses before I sent the frames. The emails have been acknowledge a few times with auto responses saying they will call me within 48 hours but never got a call. The last few times I tried contacting them I was just requesting them to send back my new frame. I even offered to pay any postage in my emails and messages. The frame is a discontinued one that I can not replace. The phone number that they list is ************** and the email is *************************. They also have a email form on their website that I have used to try to contact them. I have not gotten any response at all from them.

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in a pair of Maui *** sunglasses for lens replacement to eye glasses depot thinking they were an authorized Maui *** repair facility (they are not). Not only did they charge me for inferior lenses and the coating wore off within one year of repair, they also fraudulently replace my authentic Maui *** frames with a knock off pair of frames without my permission. I was only made aware of this switch when I sent the glasses in for repair to Maui *** and they told me they were not their frames and could not effectuate repair.

      Customer Answer

      Date: 11/27/2022

      Better Business Bureau:

      At this time, I have not been contacted by EyeGlassesDepot.com regarding complaint ID ********.

      Sincerely,

      ***************************

    EyeGlassesDepot.com is NOT a BBB Accredited Business.

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