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Business Profile

Optical Goods

EyeGlassesDepot.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Goods.

Reviews

This profile includes reviews for EyeGlassesDepot.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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EyeGlassesDepot.com has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • Deanna W

      Date: 08/09/2025

      absolute worst company! sent them a $450 pair of Maui Jims, paid $154 to have the lens replaced (I had glass) but they replaced have a** with plastic ones instead, ruined my frames, I'm pretty sure these were someone else's frames since ours were still brand new, and only had them one month but had an incident that shattered the glass. The ones we received back have a broken arm that will not stay out, they fit extremely loose, and the glass wasn't even in the frame!!!!! I called them and they said send an email, so emailed them and they refuse to fix them! they told me to "take it to your local optical store and have them tighten it up I guess" and as far as fixing the lens "they are not glass anyway". They want me to send them back and they can fix them but itll take longer, however I clearly dont trust them to even do that!

    • Garrett S

      Date: 07/29/2025

      Lost my sunglasses and nothing is being done about it

    • Matthew W

      Date: 02/18/2025

      Rude and disrespectful. Told me they threw my lenses away then "dug them out of the trash"Poor warranty and product

    • Maerie A

      Date: 09/17/2024

      Do NOT order from this company. I had ordered an item and paid for 2 day air shipping. My item is scheduled to arrive in a few days which will be 15 DAYS from the time I ordered. I have been going back and forth with this company and have had to reschedule my eye exam multiple times based on the days they kept saying I would receive item. They offer free shipping for 3-7 day ground shipping and like I mentioned, it's taking 15 days for me to get my item. They are giving me the run around about refunding shipping even, which is insane to me since my item is arriving long after what falls under their free shipping! They have done nothing to right their wrong and it's excuse after excuse with no regard for their customer. Whatever you do, order from somewhere else. I never leave reviews but I don't want others to end up falling for the same scam I did.

    • Hayley V

      Date: 05/13/2024

      They take all your money! Its. **** kept saying they couldnt fix them! Bad lenses gonna be sent out never get sent out!

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