Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding my landlords refusal to return a total of $5200 in security deposits, citing financial loss to landlord due to late ********* monthly rent for the apartment was $3,800. In June 2025, I began communicating with the property manager about whether I could remain in the unit. I also began submitting potential applicants to take over my ********* applicant submitted her application on June 26, 2025, but was not approved until July 9, 2025nearly two weeks later. This delay was entirely due to the property managers lack of timely review.After receiving approval, the landlord demanded another full security deposit ($4000 - new rent amount) from me (I paid $1400 of the $4000) before allowing a new applicant or showing me the lease. The new applicant reviewed the lease and ultimately declined to move forward. On July 16, 2025, I informed the property manager that since the applicant did not wish to sign the lease with me, I would be moving out. The landlord then kept that deposit as well, using the same financial loss reasoning. The apartment was re-rented to another group on August 7, 2025, at $4,300 per month$500 more than my rent.The apartment was re-rented less than one month after I vacated, at a higher rental rate, so no financial loss occurred. Any delay in re-renting the unit was directly caused by the property managers poor communication and delays in reviewing applicantsnot by my actions. The withholding of both deposits is therefore unlawful.

  Business Response

  Date: 08/25/2025

  To whom this may concern,

  The tenants were required at lease signing to provide at least 30 days notice if they intend to vacate. They only confirmed they are vacating on 7/16/25 and vacated on 7/31/25. We indeed were able to find tenants in August, but they are only moving in September. Had we been notified early July, we likely could've filled the unit for August as well.

  Therefor, we believe the security deposit belongs to us, to cover the loss of rent for August.

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I do not accept the businesss answer. The landlord is not only withholding the original security deposit but is also keeping the additional $1,400 security deposit paid toward a new lease that was never signed.
  My roommate, ******* *******, received her portion of the security deposit back in the amount of $1,650. However, I have not received my portion. I have documentation proving that ******* received her refund, which confirms that the landlord selectively returned funds while continuing to withhold mine.
  If the landlord is claiming financial loss as the justification for keeping the original deposit, that does not grant them the right to also keep the additional $1,400 deposit for a lease that never went into effect. That money should be returned in full, as no agreement was signed and no tenancy began under that lease.
  

  I respectfully request that the BBB require the landlord to immediately return my full portion of the deposits still being wrongfully withheld.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 08/29/2025

  To the BBB

  The unit was originally shared by three tenants. Two of them gave proper notice in June that they would be moving out, and one tenant chose to remain and brought forward new applicants. The tenant who did not provide notice is the individual who filed the BBB complaint.
  I understand her frustration about forfeiting her security deposit. However, we applied our policy fairly: the tenants who gave proper notice received their deposits back.
  As for the two applicants who never moved in, although their withdrawal resulted in a loss of rent for the landlord, we cannot lawfully keep their deposits and are returning them. The only deposit we are legally entitled to retain is Nayri's, and we are doing so in accordance with the law.

   

  Thank you

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am one of the tenants who did not move in on August 2025, as you stated you cannot legally keep the security deposit for that time period. I am in contact with the *********************** and have been communicating with the property manager, *****, to get this portion returned. I will not stop fighting for this since you are arguing to keep the original deposit,  totalling $5200 (3800 +1400). That is beyond the "financial loss" for one month's rent. Please return my $1400 immediately. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 10/28/2025

  Hi,

  The $1400 was returned in September. See attached supporting proof.

  The remaining security deposit is rightfully ours, as we did not receive the proper notice that the apartment is being vacant.

   

   

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  after a circuitous email exchange a couple of years ago (including paying a fee to apply), I attempted again to get a hold of YHT management in order to rent a parking space from them in the building down the block from me. After numerous calls and emails, I finally received a terse email from someone named ***** requesting pay stubs, bank statements and my landlords information. I dutifully forwarded the requested information, and despite being told they would notify me when said information was received, I heard nothing. after repeated pestering, i received another terse email stating there was no space at the garage. I now feel that this was a ruse to get my information without having any intention of renting me the space. I feel misled and am concerned about the legitimacy of this business, now that they have my bank account and passport information.

  Business Response

  Date: 01/22/2024

  Good afternoon,

  When we received the request for a parking spot in the garage of *****************, there was one empty spot.

  While we were reviewing the information we received, a tenant in the building requested a parking spot.

  The tenants in this building have first priority and therefore that tenant received the parking spot.

  At this time, there is no available parking spots.

  If any spots become available, you will be the first on the waiting list to receive it.

• Initial Complaint

  Date:09/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of my previous apartment, YHT management owed me $1,698.98 for reimbursement of the security deposit, and a promised reimbursement for a week without water. They mailed me a check, and I deposited the check, and after depositing the check, disposed of it. A recent statement posted by my bank showed that the check had been voided due to insufficient funds on the management company's end. I need the YHT management to re-issue the check to *************************** for $1,698.98.

  Business Response

  Date: 09/21/2023

  To whom this may concern, 

  ******************** was a tenant that vacated her apartment as of 8/31/23. A check for her security + reimbursement was mailed out totaling $1000.00. The mail has been a bit delayed. Unfortunately, by the time ******************** received her check there weren't sufficient funds in the account. 

  A new check has already been mailed and it has been communicated with ******************** directly as you can see in the attached. 

  We are sorry for the inconvenience this has caused and wish you all the best.