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Business Profile

Online Retailer

Urban Modesty Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went through the process of informing Urban Modesty on the Shop pay platform that I never received my clothes. I received back a message directly from Urban Modesty customer services department That 2 items were out of stock and that a new order was created to ship them to me. I never received those items. I never received any of the clothes that I paid for or chose on my order. I did, however, receive one item that looked nothing like what I chose on the platform and there is no skew number for it because it wasn't something that I chose...I also never received any $10 gift Certificate from them like they claim to have sent me. There was nothing on thier website alerting customers that items were out of stock before allowing them checkout or even informing me that my clothes were not available before charging my card. I was informed however after noticing that my order never arrived that I will receive a $10 gift Certificate that doesnt expire torwards a purchase on thier website urban modesty. This does not cover the cost of a purchase that was $216.76.

  • Initial Complaint

    Date:09/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 items from this business on 08/17/2023 worth $138.32. I paid extra for expedited shipping in 2 business days. I emailed them and told them what is taking so long they told me it was shipped. I have the *** app and it says label created but package not received yet. Its been since 08/24/2023 and till now 09/01/2023 still says the same thing I havent received my item yet. This business needs to be shut down, they take peoples hard earned money and they dont care about their customers at all. They have a self serve website that isnt secure at all they try to steal peoples information on their website.

    Customer Answer

    Date: 09/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Urban Modesty Inc. is NOT a BBB Accredited Business.

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