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Find a Location

Printique has 1 locations, listed below.

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    Business ProfileforPrintique

    Online Retailer

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    370 19th St, Brooklyn, NY 11215
    BBB File Opened:
    12/17/2020
    Years in Business:
    20
    Business Started:
    8/1/2003

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    I ordered photos to be printed from the company Printique. The photos arrived in a timely manner. The quality of the photo when looking directly at it is fine, however, looking at it from any other angle it changes. The the image takes on a dimpled appearance after that. I contacted their customer service **** about it and "*******" and I had a brief e-mail talk about it. After I submitted pictures of my photos from an ****** that was the last I heard from him. I submitted another query in the same format and heard nothing back from that individual either. I then called and spoke with someone who was able to talk with "*******" and was told he was on it. Over two weeks later still nothing. The photos were purchased with a mounting material, at an additional cost, to give it some body as opposed to the standard film stock. ******* and its subsidiary Printique are reputable companies so I am lost as to why I've gotten no response.The attached photos show the texture of the photos with the reflection of lights.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stanislav D

    1 star

    03/03/2023

    Bait and switch. Here's my email about their intro offer, which states a price much lower (36% lower) than the product it advertises:> Hi,>> I have a question about your introductory offer, below. > > The offer is for 10% off, the 10 X 10 book it links to (if you click on "Photo Book" in your email) is > priced at $74.99 . > On the other hand, your offer states a price of $47.99. > How can I get the book for this price? > > Thank you,> ...and here's their response:> That's just giving you an example of a price that can be had for one of our books, this is not > something that is specified for the book in your cart.> ********************* > **************** > ??> ********************************************************* > p: ************ Of course, there was nothing "in my cart". There was no cart, I didn't open an account with them yet, just had entered my email to get their intro 10% off, which landed me on their email list. The advertised product is linked in their intro email, with price prominently displayed right under the link: ******************************************* . And here's where you land, if you click on "Photo Book" (the link in the screenshot above): ************************************************************************************************************************************************************************************************************************************** A call to their parent company, Adorama, resulted in the service rep offering to connect me to Printique, and refusing to get an Adorama manager on line.Buyer, beware!

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