Business ProfileforBrooklyn Chrysler Jeep Dodge Ram

This entire location, starting from the management all the way down to the secretary, needs to go to a customer service class. They are completely disrespectful. I had taken my car for service back in March 2024. I explained to them the issue my car was having. They told me it would take a few days for them to look at my car, and I agreed. After I called the service adviser and left over 50 messages, no one was calling me back, and the person answering the phone could not give me a straight answer. Finally, after 10 days, I was able to speak to someone, and they informed me that they still had not looked at my car but had ordered the part that was needed, and the part would take a month to come in. At this point, I was completely frustrated and explained how they ordered a part for my car when they hadn't even looked at it. This caused me and the person on the other line to argue. The person that I spoke with didn't like how I was speaking to her, and she blacklisted me from receiving any service from ************* or Brooklyn. Due to this, even when I call the service department on ************, they take down my concern, and when I give them my information to open my profile, they give me a runaround on how they would not be able to set up an appointment for me and to contact another location. This has been a big inconvenience, as now I have to dive into ********** to service my car. And I spent thousands of dollars to purchase the extended warranty. I would not recommend this location or any Chrysler Dodge Jeep in Brooklyn or *************, as they are completely unprofessional. If I could give them 0 stars, I would, but unfortunately, the system would not allow me to proceed without giving them at least 1 star.