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          Find a Location

          National Grid USA has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • National Grid USA

              1 Metrotech Ctr Brooklyn, NY 11201-3948

            • Key Span Energy Corp (Queens Village)

              22240 96th Ave Queens Vlg, NY 11429-1338

            • KeySpan Energy Corp (Bklyn)

              784 Union St Brooklyn, NY 11215-1307

            • KeySpan Energy Corp (Bklyn)

              101 Forrest St # 10 Brooklyn, NY 11206

            • KeySpan Energy Corp (Perth Amboy)

              1050 State St Ste 6 Perth Amboy, NJ 08861-2050

            Business ProfileNational Grid USA

            Natural Gas Companies
            Multi Location Business

            Contact Information

            1 Metrotech Ctr

            Brooklyn, NY 11201-3948

            Visit Website
            (718) 403-1000

            Customer Reviews

            1/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            164 complaints closed in last 3 years

            53 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 129

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            National Grid USA has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • National Grid USA

                1 Metrotech Ctr Brooklyn, NY 11201-3948

              • Key Span Energy Corp (Queens Village)

                22240 96th Ave Queens Vlg, NY 11429-1338

              • KeySpan Energy Corp (Bklyn)

                784 Union St Brooklyn, NY 11215-1307

              • KeySpan Energy Corp (Bklyn)

                101 Forrest St # 10 Brooklyn, NY 11206

              • KeySpan Energy Corp (Perth Amboy)

                1050 State St Ste 6 Perth Amboy, NJ 08861-2050

              Location of This Business
              1 Metrotech Ctr, Brooklyn, NY 11201-3948
              BBB File Opened:
              6/10/1998
              Years in Business:
              129
              Business Started:
              1/1/1895
              Alternate Business Name
              • Keyspan Energy Solutions
              • Keyspan Home Energy Services
              • The Brooklyn Union Gas Co.
              • Brooklyn Union (all 5 Boros)
              • Key Span Energy Corp (Queens Village)
              • KeySpan Energy Corp (Bklyn)
              • KeySpan Energy Corp (Bklyn)
              • KeySpan Energy Corp (Perth Amboy)
              • KeySpan Energy Corp (College Point)
              • Key Span Energy Corp (Staten Island)
              Business Management
              • Mr. Dan Cavanaugh
              • Mr. John A. Caroselli, Executive Vice President - Customer & Markets
              • Mr. Kenneth D. Daly, President, National Grid New York
              Contact Information

              Principal

              • Mr. Dan Cavanaugh
              Additional Contact Information

              Fax Numbers

              • (718) 404-2076
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              164 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/18/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I have been facing nonstop harassment from National Grid. They always refuse to let me pay my bill or alleged charges and then they charge me late fees for their own constant refusal to let me review my bill or pay any part of it. I called National Grid multiple times in an attempt to pay my bill. National Grid repeatedly hung up on me and also harassed me. These calls have caused my jaw lasting, searing pain. Then on the national grid website, national grid did not present to me any" Pay as a Guest" option and began repeatedly pressuring me into logging into a profile which is impossible to keep track as I have many, many national grid profiles that national grid has forced me to make for various service addresses. National Grid refuses to stop conducting themselves in an extremely vile, injurious, and fraudulent manner.
              Read More
              Read 163 More Complaints

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pablo G

              06/21/2023

              Worst onboarding ever - 12 days without being hooked and counting. Sent my ID 3 times and the agent still doesnt know what the h*** its going on. Avoid the sh*tshow and go somewhere where the landlord takes care of this for you - what a joke this business is.
              Read 7 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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