Business ProfileforSoundBetter, Inc.

DO NOT USE SOUNDBETTER LIKE I NEVER WILL AGAIN. If I could give Soundbetter less than 1 star I would. As far as booking a musician or professional, I had great experiences and would support the freelancers using the site. However, this platform has the worst management, back end, and customer service I have ever experienced. I put in a request to upgrade my account to premium sometime in the fall of 2021, and waited a long period before hearing back. Towards the end of February (2022), ****** from Soundbetter reached back out to me, informing me that Soundbetter was considering to upgrade my account to premium and that my account needed several adjustments before upgrading. If you didn't know, upgrading to premium means you can respond to jobs posted and find more work, as well as show up better in the platform's search engine. Nevertheless, I told him doing that was okay, but asked if I can use another account I had with them which was already updated and had three great reviews. When I finally heard back, he completely ignored my mention of the other account and reminded me to upgrade the account he reached out about. So, like any person I did as he asked and completed it to its fullest. This time, after waiting for a reply, he emailed me and informed me that I was not upgraded to a premium account and it was on a "rolling basis" and I should wait for another time in the future. THIS IS NOT PROFESSIONAL, AND I FEEL TOTALLY LED ON. Times are hard right now especially for musicians, and for ****** to lead me to believe I will finally start making money while doing what I love most, only to tell me after doing everything he said, you are not considered any more and have to wait... what the ****? Very disappointing and I just say to anyone reading this and considering using Soundbetter, the artists and engineers are awesome, wish I could say the same for the idiots running it.