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Find a Location

Rabbit Movers has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rabbit Movers

      426 President St Brooklyn, NY 11231-5031

      BBB Accredited Business
    • Rabbit Movers

      400 Hamilton ave Brooklyn, NY 11231

      BBB Accredited Business
    • Rabbit Movers

      33 Washington Street Brooklyn, NY 11201

      BBB Accredited Business

    Business ProfileforRabbit Movers

    Moving Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.31/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/26/2021

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Rabbit Movers is a moving and storage company.

    Business Details

    This is a multi-location business.

    Find a Location

    Rabbit Movers has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rabbit Movers

        426 President St Brooklyn, NY 11231-5031

        BBB Accredited Business
      • Rabbit Movers

        400 Hamilton ave Brooklyn, NY 11231

        BBB Accredited Business
      • Rabbit Movers

        33 Washington Street Brooklyn, NY 11201

        BBB Accredited Business
      Location of This Business
      426 President St, Brooklyn, NY 11231-5031
      BBB File Opened:
      5/9/2007
      Years in Business:
      19
      Business Started:
      10/15/2004
      Business Incorporated:
      10/15/2004
      Accredited Since:
      2/26/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Waypoint One, Inc.
      • Rabbit Moving & Storage
      Business Management
      • Mr. Anthony Collazo, Controller
      Contact Information

      Principal

      • Mr. Anthony Collazo, Controller

      Customer Contact

      • Mr. Anthony Collazo, Controller

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      16 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I used this service last week 11/15. However, one of my items was left on the moving truck. I did check the truck before the driver left, but because there were other items on the truck I didnt notice. When I noticed my items were missing about 20 min later, I reached out to the driver and the company. Both assured me they will have the items sent back to me. Days later I reached out to the owner ***************************** I let him know its a bit unfair for me having to wait until they have a job coming in my direction. I paid money for a service. However, because I was being pushy the owner did not like that. He told me the item was not on the original invoice so technically he doesnt have to do anything. Even though his staff **** let me know because I didnt have many items, I still have room to add in more. Regardless the driver and the owner confirm they have my item that Ive paid for. The owner insulted me he called me a ***** very hateful towards woman, he continued to scream at me even after asking him several times to calm down and lets speak as adults. After we got off the phone, I received another email of him calling me a ***** and saying that he threw my items away and I can go call the police. I truly believe this owner is a racist and evil human being and has hate toward women reading his reviews you can see he has a hate towards women. The way I was treated as a customer and young lady was horrific. I threatened to file a dispute and requested my money back and that is what sent him over the top. He been sendng me emails non stop. I also have all the nasty messages ive uploaded. This company stole my items and has no care.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kathryn N

      1 star

      11/07/2023

      ***When speaking to the **** *****************************, please make sure you record the conversation on your end for your protection and safety! Additionally, make sure everything is agreed to on email and in writing. ******* will take advantage of any wiggle room he can to lie on any verbal agreements made by phone.***My husband booked the largest truck available, and they arrived with a smaller truck. Not a huge issue, one that could easily be resolved by just discussing with the booking team or management. This could not be farther from what transpired.My husband received a call from ***************************** the *** that really made this experience a nightmare. The unprofessionalism and disrespect we encountered when he called, and we tried to explain, was truly unbelievable. Not only did he refuse to address the mistake, but he also had the audacity to curse out my husband over the phone. I can't believe a company *** would treat their customers so poorly. I strongly advise anyone to steer clear of this moving company for their services or even to work here. The *** is untrustworthy, rude, and clearly lacks any sense of customer service. If you do have to deal with him, make sure to record your conversation for your own safety. This man is unhinged and most likely mentally ill. By looking at some of the other reviews here, youll see that anytime someone has to deal with management, it results in a poor review due to ******** insane responses (and his replies to these reviews here as well). ******* if you are reading this, I hope you seek the anger management you desperately need. It was my mistake to recommend Rabbit to my husband, thus I take responsibility to write this on our behalf.It seems like there was a change in mgmt since I had last used the company a few years ago which is a shame. I hope the amazing movers here find a better company to work for fast, as this company is in deep trouble under ******** lack of leadership.

      Rabbit Movers Response

      11/07/2023

      We have file a legal claim on this customer for the lies and Deformation on the company and *****************************. we will be handing this matter in ******** civil court, we have requested for the legal address of ***********************, and we are still waiting.

      Local BBB

      BBB Serving Metropolitan New York

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