Complaints

This profile includes complaints for NYC Great Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NYC Great Movers

  58 2nd Ave Brooklyn, NY 11215-7094

  
• 

  NYC Great Movers

  153 West 27th Street Suite 700 New York, NY 10001

  
• 

  NYC Great Movers

  1416C E Linden Ave Linden, NJ 07036-1506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  [Your Answer Here]
  

  As initially stated we are not customers, the business moved in our neighbors on the 12/30/2023 date. We share a driveway. Please see attachments of the call logs and the emails of us attempting to contact the company. Furthermore, the photos we have provided along with a video shows this is not a case of mistaken identity. We were able to get in touch with Saad today 6/21/2024 at roughly 1420 hours. We have been told the business will contact us the week of July 8th, so July 8, 9, 10, 11, 12, 13 or 14. Sadly we have heard this before so we are not holding our breath. Once again please see the attachments for proof of attempted contact both phone and email. I will reiterate, WE ARE NOT CUSTOMERS. Our neighbors are your customers, we can provide their information if needed. 
  

  All emails and numbers have been retrieved off of their official website ***********************************
  

  All emails have gone unanswered, our phone calls go unreturned. The phone calls go to a voicemail but it states the voicemail box is full. 

  Should we be able to resolve this, we will be happy to ensure reviews appropriately reviewed

  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  not available.-2/1/2024: Another phone call was made to the company. I was advised that someone by the name of "****" could assist.-2/5/2024: Another email was sent to the company and photos of the damage that occurred was attached.-2/13/2024: Final email was sent.Week of 6/10/2024 multiple phone calls made to # provided in a response to our 1 star reviews, no answer and no return phone calls. This number was only given to us after we had given 1/5 star reviews on Google.6 months later and we have not been contacted and none of the emails sent by either of us have been responded to.The irrefutable proof and blatant disregard for the damage they caused shows a clear absence of decency and lacking of morals and ethics. We have sent photos multiple times and made copious phone calls and emails and yet no attempt to resolve the issue.If we did not have photos and video, how would we have any recourse in the matter?

  

  Business Response

  Date: 06/21/2024

  Dear BBB and Concerned Parties,
  We appreciate the opportunity to respond to the complaint filed by ****, dated 6/20/2024. Firstly, we would like to clarify that **** is not a customer of **********************. We never serve him. Nonetheless, we take all feedback seriously, and we are committed to addressing any concerns raised.
  ****s complaint alleges that on 12/30/2023, our moving truck caused damage to his property while servicing a neighbors move. He asserts that multiple attempts to contact us have gone unanswered. After a thorough review of our records and communications logs, we have found no evidence of such interactions.
  Investigation Findings:
  Date of Incident: We reviewed our records for 12/30/2023, and no such incident was reported by our crew or any customer that day.
  Communication Attempts: According to our email and call logs, we have not received any correspondence from **** or his wife. We also verified with our dispatch and customer service teams, who confirmed no missed or unreturned calls or emails during the specified periods.
  Employee Statements: Our ******* and crew members from the date in question have been interviewed. None recall any incident involving damage to a neighboring property or being approached by a neighbor regarding such an issue.
  Contact Information: **** mentions a contact person named ****, which does not align with any of our team members or the structure of our support team.
  Given the absence of any verified communication or incident report, we must address this as a potential case of misinformation or mistaken identity. Our company prides itself on maintaining high standards of service and ethical conduct. We have a robust system for handling complaints and claims, ensuring every concern is addressed promptly and fairly.
  Next Steps:
  We urge **** to contact us directly to provide any additional information that could help resolve this matter. He can reach us at **************. We are eager to resolve any legitimate concerns and uphold our reputation for excellence.
  We appreciate the BBBs role in maintaining transparency and accountability in business practices. We are committed to cooperating fully to ensure this matter is resolved appropriately.
  Thank you for your understanding and attention to this matter.
  
  Sincerely,

  

  Business Response

  Date: 07/30/2024

  Our owner already settled it.

  Customer Answer

  Date: 08/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  We were able to come to agreement with Great Movers. The agreement is that they will remunerate us for the damaged caused. I believe we have discussed and settled in good faith. Should there be an issue with the agreed upon settlement, I will be forced to reopen another complaint. I will provide them with the benefit of the doubt for the agreement and hope there is no issue with the agreement. 

  
  Sincerely,
  
  *************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by NYC Great Movers regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  

  Business Response

  Date: 05/03/2024

  We moved John ****** on May 26th, 2023.
  
  Review attached signed **** of Lading file named "Bill of Lading", Kindly review the signed " DELIVERY ACKNOWLEDGEMENT" by *********;****** 05/26/2023 8:03 PM.
  "DELIVERY ACKNOWLEDGEMENT: Shipment was received in good condition except as herein noted, and services ordered were performed."
  
  He would not have paid us if there any of his items were damaged. When a customer signs a DELIVERY ACKNOWLEDGEMENT, it means the customer is agreeing and accepting that all of the items were delivered safe and sound. If it wasn't the case, he would not sign the delivery acknowledgment. His claims of damages are baseless. 
  
  In the beginning, as per his listed items, the business quote was $1,468.93, Due to adding additional services, the estimated value increased. attached updated estimate, file name is "final estimate."
  
  We are professional movers so can not just charge whatever we can. I have attached the total history of the move, the file name is "Moving history - start to finish", You need to zoom and scroll the file to see all records. you can see in the file he changed his stops, so as travel time the value was increased. He updated materials that were not listed on the initial estimate, so the final bill increased. 
  
  We believe the file named 'Moving History - Start to Finish' contains all of his answers.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hunting for moving companies and came across with Great Movers. ********* Services pleasant at the time. Choose to have them to move my belongings. I stressed that I have a very delicate ** and needed to be carry with lot of care. Also they reassured me that they have insurance. I proceeded to make a deal with them. They moved me and everything was well. 2 days later my cable company came to install the cable and noticed that the ** is not turning on. we tried the cable with different ** to make sure works fine and indeed worked very good. I then check the ** which is an OLED 77" and have decided to call *** We went over and tried multiple things to see if the ** worked. The conclusion was that probably the ** was not secured properly while in the truck and if they put the ** upside down to cover it could cause the damage. I have another tech from Best buy who also told me the same. I called great movers and explained what happened. They declined it stating that this never happened to them before which to me is irrelevant because there is always a first time. I informed them that the ** resulted in damage and to repair cost to me $2000 + tax. I tried multiple times to get in touch with them and nobody has called me. So they didn't leave more choice then file a complain. This ** was originally $5,000 dollars and I can't afford to ever expend that money again. Please help.

  

  Business Response

  Date: 04/29/2024

  Apologies for the delay. We are going to reply here and to the complaint as well.
  We moved to ****** ********* on Feb 15th, 2024. I will address all his concerns below.
  Review the attached signed Bill of Lading file named 'Contract-****** *********.'
  You can see his sign, "DELIVERY ACKNOWLEDGEMENT: Shipment was received in good condition except as herein noted, and services ordered were performed." 
  He has carefully read and fully understands all the provisions of this contract, and is knowingly and voluntarily entering into this agreement. He signed it consciously. 
  He would not have paid us if any of his items were damaged. When a customer signs a Bill of lading it means the customer is agreeing and accepting that all of the items were delivered safely and sound. If it wasn't the case, he would not sign the Bill of lading. His claims of damages are pointless. 
  
  We are a professional and top-rated moving company. Daily, We move 20 to 30 customers. We got thousands of fantastic feedback from our satisfied customers, we never find this kind of complaint. Unfortunately, we did not record his move, but for your kind attention kindly see the attached pictures and videos from others' moves, you can see how carefully we wrap and pack our customers' items. 
  
  "The conclusion was that probably the TV was not secured properly while in the truck and if they put the TV upside down to cover it could cause the damage."
  Unquote: You can see our truck inside (attached), and how big it is! we have space for specific items. So we believe his imagination is wrong! 
  
  Hope all of this helps.