Business ProfileforBrooklinen, Inc.

Hi, I purchased the sateen sheet set, super plush robe and mulberry silk pillowcase. The only item I was happy with was the pillowcase. The sheet set was not remarkably soft as described on their website. It was just like an average set of sheets. Nothing special. The robe was a complete disaster. It is described as super plush. Plush means high end and luxurious. It was the worst robe I have ever encountered. It was rough to the touch and light weight. Nothing super plush at all. Terrible, like something I would expect from a 99 cent store/family discount store. I contacted Brooklinen by email and asked for a partial refund. They keep saying return the items for a refund. I told them I do not have a car to be able to get to the post office and I feel it is too much work to get on a bus and risk catching one of the many viruses that are currently spreading. Why should I have to do all of this and risk getting sick and possibly giving a virus I can catch to my senior citizen mother who may have a difficult time with a virus like Covid/flu/RSV. I was scammed by Brooklinen because the words they used to describe their items got me purchase these low quality items. They know if they exaggerate the quality of their items to make them seem better than they are people are more likely to purchase. I actually said to the customer service person to consider changing the names/descriptions of their items. They did not say they would consider my request. I wanted to make sure no other person has to be misled into thinking the items are such good quality. The customer service person did recommend to buy the Brooklinen fabric softener. I thought these items were remarkably soft and super plush! Why would such items need a fabric softener? I tried to get my money back through my credit card but Brooklinen kept fighting it and insists I return the items. Now I will try BBB to get a just resolution. If this does not work then I will try other outlets like the media. Thanks.