Business ProfileforLiberty Home Guard

Transaction date: first was on ***************************, Jan 18, 12:42 PM to me 2850 into 4 payments for a 6 yr contract per *********************** ( sales rep) 1/17/24 today = 652.19; 2/18 = ******; 3/18 = ******; 4/18 = ****** ( was not paid) Had a 30 day waiting period to use. The first time we use it and pay the service call fees, would use loopholes and other so called provisions to not give us proper service on refrigerator and electrical issue or repair or replace items. Complained to agent and also, the service departments and would state loopholes would not resolve even after went to management. so we canceled policy and wanted a full refund, yet the prorated price of the amount paid of $2117.39. Everyone treats you like gold when paying but when put in claims treats you like a sack of rocks. Very unprofessional customer service, in my opinion being unethical, and everyone passes the buck on. If you need additional documents will provide that to you. The documents exceed 5mb.

We made our 1st claim about 4/3/24. The service tech (4/4/24) sent did not repair the unit and he told us that they will replace it. Yet when we heard back from them on 4/7/23 they gave us a really low reimbursement of $600 for a Kenmore stainless steel refrigerator of approximately $2000 new. we paid $2117.39 for the plan of the $2850. A few days passed and then on 4/8/24 we got a email and we called them. We did not take the $600 offered $700 only, not including haul off and setup. Our first time using this service, they did not want to negotiate with us. They wanted us to pay them instead of they wanted us pay them. We can not replace that at that cost, and with inflation costs and only. We never received any monies and in limbo for sometime. The retention manager that spoke to us on 4/9/24, was calling the tech that they sent was a jerk, because the retention manager he felt that the tech was not truthful. We received nothing for the service calls of $70 plus $70 (totaling $140) for a one time call in. We had to call an independent vendor and get our refrigerator looked at to get it fixed. The independent tech we call is going to fix the refrigerator costing us more money. The tech from Liberty Home Guard caused us a problem by misdiagnosing the issue of being not fixable. We have not received anything for the services that we supposed to get. We are in our 60's and this was not a good fit for a home warranty plan. Once more we received nothing for our monies except frustration, anguish, unprofessional service, rude, and misdiagnosis by the tech they sent. We decided to cancel our contract because they seemed to be taking advantage of us.