Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Providers has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Providers

      235 Duffield St Ste 1700 Brooklyn, NY 11201-7621

      BBB Accredited Business

    Business ProfileforProviders

    Financial Technology
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    30 complaints closed in last 3 years

    17 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/19/2021

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Providers is a financial technology firm offering a free app and no-fee checking accounts which are intended to help low-income Americans connect to their government benefits and improve their financial health.

    Business Details

    Location of This Business
    235 Duffield St Ste 1700, Brooklyn, NY 11201-7621
    BBB File Opened:
    6/1/2020
    Years in Business:
    9
    Business Started:
    8/28/2014
    Business Incorporated:
    8/28/2014
    Accredited Since:
    10/19/2021
    Type of Entity:
    Corporation
    Alternate Business Name
    • Propel, Inc.
    Business Management
    • Mr. Jimmy Chen, CEO
    • Mr. Jeff Kaiser, COO
    • Mr. Ram Mehta, Chief Technology Officer
    • Aaron Snow, Director of Compliance
    Contact Information

    Principal

    • Mr. Jimmy Chen, CEO

    Customer Contact

    • Aaron Snow, Director of Compliance
    Additional Contact Information

    Customer Complaints

    30 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/15/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    There was four transactions that I did not do. As soon as I saw them on my account I called **********************. They refused to reimburse me the $210 robbery of my bank card. I called one of the companies that took my money just to find out it was an answering service of multiple companies and that somebody would give me a call back and of course that never happened its a scam company and the second company that took my money I was not able to get in touch with whatsoever. I have no idea who these companies are that took my money and I should not be held responsible for it. Unfortunately providers do not see it the same way for some odd reason I did everything they asked can you take care of the situation and even got a police report but still to no avail. Can you please help me with this situation I am desperate at this point
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Crashawnda J

    1 star

    02/23/2024

    If I could give them a ZERO I would this is ridiculous and I shouldnt be limited to my money a day . Its my **** money I have bills to pay and when my bills exceed I have to wait the following day after I get my Ssi payment and my money out this account I will never use it again. **** a day is ridiculous and when I get charged late fees provider wont be the one having to pay it will be me . I am just going to get a legit bank account *** tried to work with provider but this is however ridiculous. Adjustments should be made we are NOT borrowing money from you guys ITS OUR MONEY that we trusted to get our money deposited into . Im changing all my direct deposit asap they will never see another deposit in my account again. Its already hard enough with pricing of everything going up . I WILL NEVER RECOMMEND ANYONE TO USE THIS SERVICE . I still need another $1000 to get everything paid today and Im suppose to wait ****************************************************************************************************************** the account . If its available why can I not use it ? TURN AWAY FROM PROVIDER

    Providers Response

    02/26/2024

    We are sorry to hear that ****************** has experienced frustration with the spending limits on the account. While it is never our intention to cause an interruption to a customer's spending, these limits exist to protect our customers from misuse and fraud, and have been carefully considered to be appropriate for the majority of our customers. We appreciate the feedback and will take it into consideration for future improvements.

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.