Complaints

This profile includes complaints for PALMco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PALMco

  8751 18th Ave Brooklyn, NY 11214-4605

• 

  INDRA Energy

  1515 Market Street Suite 1200 Philadelphia, PA 19102

• 

  PALMco

  10000 Lincoln Dr E Ste 201 Marlton, NJ 08053-3105

• 

  PALMco

  1 Greentree Ctr Marlton, NJ 08053-3105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025 I found out that Indra Energy had become my secondary gas supplier without my knowledge on August 1st 2024. I immediately cancelled their services in January once I realized this. I called them to ask when and how my account had been opened because I know I did not start it. They said it was started on June 24, 2024 via a phone call, though when asked they would not provide me with the phone number they called from or a recording of the call. I looked through my phone records and found that on that day, the only number that called me was one belonging to *****************, my electric supplier. I called ***************** who confirmed that they never called me on that date and that Indra Energy likely spoofed their phone number to impersonate them and get my information so as to set up an account with **********************. This energy slamming and telemarketing practice is illegal, and I happen to know it violates their 2022 settlement with the PA Attorney General for the same illegal telemarketing practices they have apparently continued. I have called so many times trying to get back the money they charged me over what my utility company would have, a total that amounts to almost $1,200 over the course of August through January. They have said they cannot refund me the money directly and will instead send it to my utility company in the form of the bill credit. However, my utility company has only received one of the checks they have sent for $383 with the one for $512 apparently "missing." Indra would not tell me any information about that check over the phone and said it just wasn't showing up on my bill yet, though my gas utility company confirmed that wasn't the issue, it was that they had never received it. I've been at this for well over a month now with little to show for it. I am a college student with no income now scammed out of a lot of money. I just hope something actually changes because they seem to have kept up these practices for a while.

  Business Response

  Date: 04/04/2025

  In response to *** ****** ******* (the Consumer) complaint, we researched our records and confirmed that she enrolled her electric and natural gas accounts with ******************************************** or the Company) on June 24, 2024 into a variable rate plan. *** ****** completed a valid Third-Party Verification (TPV) recording during which she confirmed her selection of Indra as her energy supplier. Enrollment Confirmation packages for both accounts were also provided to the Consumer following the enrollment.

  Our records show that the ****************** account never received service or charges from Indra. The natural gas account has since been cancelled and its last day with Indra was on February 2, 2025. The Consumer was not charged a cancellation for either commodity.

  Indra takes these matters seriously and immediately reached out to its sales team regarding *** ******* concerns. Based on their review, the Company has been unable to substantiate her allegations pertaining to a spoofed phone number. Please be assured that Indras telemarketing sales vendors are trained to completely adhere to our policies and guidelines as well as state and federal regulations.Additionally, the Company implements quality control measures to monitor its vendors to ensure continued compliance.

  Notwithstanding,in a good-faith effort to resolve this matter, Indra has been communicating with *** ******* representative regarding a resolution.   

  Indra makes every effort to review and appropriately resolve all consumer complaints.Please feel free to contact us at ************************************* with any questions or concerns.

  
  

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my mother, **** ****. On 3/10/2925 around 2PM.She had a man by the name of ***** **** come into her apartment unit, told her about an energy company to which she communicated that she doesnt speak English and doesnt understand. He sent her something on her phone, and she told me he took her phone and scribble something.When I investigated this, I saw that the guy had signed her up for the energy service without her permission. Forging her signature!This is unacceptable, taking advantage of an elder retired lady that barely speaks English.I wanted to report this, and see if there was any action against it.I will be calling the company (Indra Energy) and filing a complaint.

  Business Response

  Date: 03/25/2025

  Indra Energy (Indra or the Company) takes these matters seriously and appreciate* *** **** ********* for bringing this to our attention on behalf of his mother, *** **** **** (the Consumer). In response to this complaint,we researched our records and confirmed that *** **** enrolled her electric account with ********************** on March 10, 2025, into a variable rate plan. At *** ****** request, Indra rescinded the enrollment of the Consumers account; therefore,she will not receive service, charges or a cancellation fee from the Company.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct.
  
  Upon receipt of the complaint, we immediately reached out to the sales team and vendor. Based on their response, we have been unable to verify the Consumers allegation pertaining to the solicitation.Notwithstanding, in a good-faith effort to provide a resolution, *** ***** information has been added to Indras internal Do-Not-Contact list.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because on 3/1/25 I received a letter in the mail stating I signed up for Indra Energy, which is 100% FALSE. Someone came to my door and tried to ******* me into switching my service with Eversource to Indra. He asked me to pull up my Eversource account, in which he took my phone out of my hands and took my information illegally. I told him I dont feel comfortable with you taking my information and he said Im not taking your information. I politely declined and told him I dont want to sign up, I just wanted the free lightbulbs he was giving out to the other apartments. I confirmed with him that Im not signing up and he said no youre not signing up, he was going to send me a link via text if I wanted to sign up on my own. I told him he just took my information without my consent and he said Yeah, no, that doesnt matter because you would have to sign the paperwork to complete the process. He never texted me a link, he just left and illegally forged my signature to sign up. His name is ****** *********. I already called customer care to cancel this service request and report ******. I have an open cancellation number and case number.

  Business Response

  Date: 03/13/2025

  Indra Energy (Indra or the Company) appreciates *** ******* ***** (the Consumer) for bringing her concerns to our attention. Our records confirm that on February 21, 2025, ******************* account was enrolled with Indra.
  

  Per her request on March 1, 2025, Indra submitted the cancellation to the Consumers utility. As a result, the pending enrollment was rescinded. The Consumer will not be charged a cancellation fee, nor will she receive service or charges from the Company.  
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Additionally, to prevent future contact with the Company, and per the Consumers request, her contact information has been added to Indras internal Do-Not-Contact list.
  

  On March 13, 2025, a Compliance representative attempted to speak with *** ***** regarding her concerns. A detailed message was left, and *** ***** was advised to contact us should she have any questions.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother received a letter from Indra Energy telling her she signed up for their services as her natural gas supplier. She did not do this. I called customer service to cancel the service, but they required my mother (who is almost 90) to authorize it even though she didn't authorize it in the first place. She was having difficulty cancelling it and understanding the customer service person, so she hung up and we decided to try to have Better Business Bureau cancel the service, especially since she never signed up for it in the first place. So my complaint is, how and why did they sign her up for this when she didn't authorize it? And the solution we'd like is for their service to be cancelled and for my mother to be credited anything that they charged us in the meantime since she didn't sign up for this.

  Business Response

  Date: 03/13/2025

  Indra Energy (Indra or the Company) appreciates *** ********* *** for bringing her concerns regarding her mothers energy account to our attention. Our records confirm that on February 19, 2025, *** **** natural gas account was enrolled with Indra.
  

  Per her request on February 26, 2025, Indra submitted the cancellation to the Consumers utility. As a result, the pending enrollment was rescinded. The Consumer will not be charged a cancellation fee, nor will she receive service or charges from the Company.  On the same day, *** *** was emailed confirmation of the cancellation.
  

  Indra takes these matters seriously, and upon receipt of this complaint, we immediately reached out to our door-to-door sales team.Additionally, to prevent future contact with the Company, the Consumers contact information has been added to Indras internal Do-Not-Contact list.
  

  On March 13, 2025, a Compliance representative attempted to speak with *** *** regarding her concerns. Unfortunately, the Consumer did not answer nor was there an option to leave a message.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns. 

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  For the most part I agree with this. As long as we are not charged for anything, I accept this resolution. However, my phone does have an option to leave a message even though the phone itself isn't on (my landline is often off when I turn off my modem). It would just go to VM instead of the physical answering machine. I've gotten other messages that way. I don't intend to sound *****. But because this company signed us up to services that we never agreed to, I wanted to ensure precision in stating that they could have left a message - perhaps they just didn't want to but wanted to say they tried?

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ********* ***
  
  
  
  
   
  

  Business Response

  Date: 03/27/2025

  Indra Energy (Indra or the Company) understands *** ********* **** (the Consumer) concerns.

  Our records show that a Compliance representative reached out to *** *** on March 13, 2025. Notwithstanding, on March 27, 2025, another representative called the Consumer and was able to leave a voicemail message confirming the rescission and Indras resolution.

  We appreciate the opportunity to help resolve this matter and we hope this information is responsive to *** **** concerns. Please feel free to contact us at ************************************* with any questions. 

  Customer Answer

  Date: 05/11/2025

  Better Business Bureau:
  
  I thought I already said that as long as they do not charge us for anything or sign us up for their service again without our permission, complaint ID ********, can be closed.
  
  Sincerely,
  
  ********* ***
  
  
  
   
  
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, my household was switched from PECO to Indra energy (gas and electric) without us ever having been contacted by the company or giving our consent for the switch. I believe they may be switching energy distributors on behalf of customers using information from **** accounts.

  Business Response

  Date: 03/10/2025

  Indra Energy (Indra or the Company) appreciates ************** (the Consumer) for bringing this matter to our attention. In response to his complaint, we researched our records and confirmed that his electric account and natural gas accounts were enrolled with Indra on February 11, 2025. The accounts have since been cancelled, and as a result, the pending natural gas enrollment was rescinded. *** **** will not receive any service or charges for the natural gas account. The utility also provided a service end-date of February 28, 2025 for the electric account. Please be advised that the electric account received service for four (4) days, during which time the rate for supply with Indra was below the utilitys rate. The Consumer will not be charged a cancellation fee for either commodity.
  
  Indra takes these matters seriously and upon receipt of the Consumers concerns, we immediately reached out to its door-to-door sales team regarding. Additionally,per his request, Indra has placed *** ****s contact information on its internal Do-Not-Contact lists.
  
  We appreciate the opportunity to help resolve this matter. Please feel free to contact us at ************************************* with any questions or concerns.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally protest the outrageously inflated gas rates recently charged to my account [Account Number: ********************]. As a customer who initially chose their service based on the promise of "competitive rates," I was shocked to discover that my 02/2025 bill reflects a rate of 1 ****************, which is absurdly higher than other competitors, including ****** *his price gouging constitutes deceptive business practices under Consumer Protection Laws and the ************************ Act.I got charged for gas supply $516 on 229 Therms for this month alone. And this practice has been going on for more than 1 year now.

  Business Response

  Date: 03/07/2025

  In response to ************** complaint (the Consumer),we researched our records and confirmed that he enrolled his natural gas account with ******************************************** or the Company) on November 29, 2023, into a variable rate plan. An Enrollment Confirmation package, including the terms and conditions of the variable rate, was sent to the Consumer following the enrollment.
  
  The Consumers account has since been cancelled and the last day of service with the Company will be April 17, 2024, as determined by his utility company. *** ** will not be charged a cancellation fee.
  
  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in a higher invoice. For reference, during his November 2024 billing cycle, *** ** consumed 42 therm, while 143 therm,213 therm, and ****** therm were consumed during his December 2024, through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.
  
  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading,deceptive, or aggressive conduct. Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.
  
  Notwithstanding, on March 7, 2025, a Compliance representative spoke with *** ** regarding Indras resolution, at which time he acknowledged he understood and thanked us for the call.
  
  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.
  
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had ameren as my electric company and I have been living at this location for over a year. I had this guy knocking on my door claiming he worked for ******, and he was a contractor.. he offered me cheaper rates for kilowatts on electric. I spoke with ameren and they said, the company was charging me double the amount. INDRA Energy is a scam.

  Business Response

  Date: 03/07/2025

  Indra Energy (Indra or the Company) appreciates *** ****** ******* (the Consumer) for bringing this matter to our attention. We researched our records and confirmed that she enrolled her electric account with ********************** on June 25, 2024, into a variable rate plan with no promise or guarantee of savings.
  

  Per her request on February 24, 2025, Indra processed the cancellation and her last day with the Company will be March 28, 2025, as determined by the utility. The Consumer was not charged a cancellation fee.
  

  Indra takes these matters seriously. The Companys sales agents are trained to completely adhere to our policies and guidelines when presenting our programs to customers. The sales agents are trained not to engage in misleading or deceptive conduct, and to not make false or misleading representations. Additionally, on March 7, 2025, a Compliance representative left a detailed voicemail message regarding the above information and Indras resolution. *** ******* was advised to call us with any questions.
  

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at ************************************* with any questions or concerns.

  Business Response

  Date: 03/12/2025

  In response to ******************** (the Consumer) complaint, we researched our records and confirmed he enrolled his electric account with ******************************************** or the Company) on August 8, 2024, into a variable rate plan. An Enrollment Confirmation package, including the Terms and Conditions of the variable rate plan, was provided to the Consumer following the enrollment. 

   

  *** ******* never contacted Indra regarding his account or his concern. The account has since been cancelled and its last day of service with Indra was on February 17, 2025. *** ******* was not charged a cancellation fee.

   

  Additionally, Indra conducted an analysis of the ****************** account, and it appears there was an increased usage reported to us by the utility, which in part resulted in higher invoices. For reference, during his November 2024 billing cycle, *** ******* consumed 940 kWh, while ***** kWh, ***** kWh, and ***** kWh were consumed during his December 2024 through February 2025 billing periods. Please be advised that Indra does not read any meters, as the utility handles all of the billing including customer meter-readings.

   

  Please be assured that the sales agents marketing on behalf of Indra are trained to completely adhere to our policies and guidelines when presenting our programs to customers. When sales agents engage in negotiations with customers, agents provide their first name, state they are there on behalf of Indra (not acting on behalf of the utility), and the purpose of the solicitation. The sales agents are also trained to not engage in misleading, deceptive, or aggressive conduct.  Based on our review, we have been unable to verify the Consumers allegation pertaining to the solicitation.

   

  Notwithstanding, on March 6, 2025, a Compliance representative attempted to speak with *** ******* at the phone number provided in his complaint, at which time the person who answered stated we had the wrong number. The Consumer is welcome to contact Indra at the below email address.

   

  Indra makes every effort to review and appropriately resolve all consumer complaints. Please feel free to contact us at *************************************************************************************************************************************************************************************************** with any questions or concerns.

   

   

  Thank you,