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Business ProfileforPALMco
Current Alerts For This Business
BBB files indicate a pattern of complaints concerning this company's sales tactics, telemarketing and billing practices. Consumers are telling BBB about several issues they experience when dealing with sales representatives from PalmCo. Some of the issues reported to BBB about Palmco's sales personnel: misleading representations of future reductions in energy utility bills from signing up with PalmCo that aren't realized or, in many cases, significantly increased from previous providers and deceptive sales practices in unauthorized changing of the current utility provider to PalmCo/INDRA. Other reported issues stem from consumers claiming they have made repeated requests to PalmCo to remove them from their calling lists but the company doesn't honor those requests.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 10/20/2021, the Public Utilities Commission of Ohio (PUCO) adopted a settlement agreement requiring refunds of overcharges to customers of PALMco Energy OH, LLC and PALMco Power OH, LLC, which are retail energy providers doing business as Indra Energy. The companies will also waive any outstanding unpaid bills.
Under the terms of the agreement, PALMco will refund customers whose rates increased by more than 50% from August – December 2019, totaling more than $215,000. PALMco will also waive uncollected bills of approximately $832,000. Any remaining balances after PALMco issues refunds will be donated to a charity chosen by the Ohio Consumers’ Counsel (OCC).
PALMco’s current owners, officers or partners are barred from doing business in Ohio’s retail energy markets for seven years by the terms of the agreement.
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The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 1/29/2020, the Public Utilities Commission of Ohio (PUCO) today adopted a settlement agreement regarding alleged violations of PUCO regulations by PALMco Energy OH, LLC and PALMco Power OH, LLC, which are retail energy providers doing business as Indra Energy.
Under the terms of the agreement, PALMco ceased enrolling new customers and will exit the Ohio marketplace when its operating authority from the PUCO expires (Feb. 14, 2020 for natural gas, and March 8, 2020 for electricity). PALMco’s current customers will receive uninterrupted service from their local distribution utility.
PALMco has credited customers who enrolled between Dec. 1, 2018 and April 15, 2019 with approximately $385,000. In its order, the Commission noted PALMco agreed to continue to credit customers who contact the PUCO Call Center.
PALMco’s current owners, officers or partners are barred from doing business in Ohio’s retail energy markets for five years by the terms of the agreement.
Link: https://puco.ohio.gov/news/puco-adopts-settlement-agreement-regarding-retail-energy-supplier-palmco
At-a-glance
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Business Details
This is a multi-location business.
- Headquarters
- 8751 18th Ave, Brooklyn, NY 11214-4605
- BBB File Opened:
- 10/28/2010
- Years in Business:
- 15
- Business Started:
- 1/1/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Palmco Power PA, LLC
- Palmco Power CT, LLC
- INDRA Energy
- Additional Contact Information
Fax Numbers
- (718) 851-2427Primary Fax
Phone Numbers
- (888) 504-6372Other Phone
Website Addresses
- (718) 851-2427
Customer Complaints
95 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
31 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Richard M
03/05/2024
PALMco Response
03/14/2024
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