Business ProfileforAudi Brooklyn

Recently I was at audi Brooklyn servicing and I was told it will take 2/4 days to diagnosed . They got back to me after 7 days and In the meantime I wasn't provided a loaner car . After the 8th day they diagnosed it and I had my warranty company covered it but they always overcharged by the labor cost ... The warranty company pays based on a nation average but audi Brooklyn always over charged for their labor. So they said they need time for the parts to arrive which took them another 3 weeks .. meantime my car was sitting down in their garage and which caused rust in my brake and rotors. after picking up the car I brought this matter to their attention and they did nothing about it . ******* asked me to come this Fridayafternoon to check it. I ended up coming in Monday because he did say if I bring it in Friday they won't be able to do anything until Monday which means again I will be leaving the car for 2/3 days . So I came in Monday and he is not here and I was told by the service advisor he will be here in 30 minute . After waiting 2 hour in the early morning and now they demanding I have pay for breaks and rotors job. And he isnt coming to office today . so I had to speak to him over the phone . Now Everest is blaming the third party warranty because they took forever. The warranty company approved the job right away as soon they claimed. Every time I come in here I feel like they do this on purpose . I feel discriminated the way Everest was speaking to me when I was telling him that I been to audi ******** and audi manhattan and I used the third party warranty and they didnt take long and he replied " why don't you go there then? " He is like why are you telling me all this ? Who am I suppose say this to then? All they care about money I guess the audi Brooklyn service isnt the same anymore like back in the days . The new owner maybe dont care about their customer and their reputation . And the way he was talking it was very rude