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Business Profile

Boiler Repair

Heat Span Preventative Maintenance Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boiler Repair.

Complaints

This profile includes complaints for Heat Span Preventative Maintenance Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Heat Span Preventative Maintenance Service, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      HEATSPAN CAME TO INSTALL SAFETY SYSTEM IN THE BASEMENT SINCE I SLEEP IN THE BASEMENT BUT THE DETECTOR THEY INSTALL DIDNOT SHOW ANY SAFETY SIGN BUT IT RAISE THE HEAT UPTO 1000 DEGREE WHICH WAS DANGEROUS FOR OUR HEALTH .I CONTACT THEM AND FIRST GROUP CAME TO SAY MY HEATER IS OLDTHAT IS THE REASON HEAT IS HIGH CHANGE THE HEATER COST$10500.00 WHICH I TOLD THEM I CANNOT AFFORD I AM RETIRED AND SENOIR 80 YEARS OLD THEY KNEW MY HEATER IS OLD THEN WHY THEY PUTSAFETY ********* ONE HOUR SAME GROUP CAME FIRST GROUP DIDNOT DO ANYTHING, I REQUEST THE SECOND GROUP TO TAKE THAT SAFETY DEVICE OUT WHICH THEY DID IT AND MY HEATER IS FINE NOW I CACEL THE WHOLE DEAL AND WANT MY MONEY BACK SINCE I DIDNOT USE THEIR SERVICE .I CALL SEVERAL TIME NO ONE GIVE ANY ANSWER .THE PEOPLE INVOVLE ARE ****** AND ** ****** VERY ********** I READ BAD REPORT ABOUT HEATSPAN FROM OTHER CUSTOMER WHICH I KNEW IT BEFORE *.***** ************

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The contractor promised to sent me a receipt for the work done with a guaranty for the gas boiler. I have made a couple of telephone calls and sent numerous emails. I have not received any document from the business, for the work. When the boiler was installed I asked the technician for the receipt and the guarantee. I was told the receipt will come in email

      Business Response

      Date: 01/15/2024

      ***********,
      I'm truly sorry that you haven't received your receipt yet despite us sending it to you multiple times via email. I understand how frustrating this must be for you. Please know that I'm here to help. Let me go ahead and send you another copy of the receipt via email and also send a hard copy to ensure that you receive it through *****

      Customer Answer

      Date: 01/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       The vendor never sent me any email. I will like to have a hard copy of the guarantee and the work performed by the vendor by mail. This will settle my concern.

       Thanks a lot for your help.

       ***********************

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Customer Answer

      Date: 06/28/2024

      Better Business Bureau:
      Finally  I got the the voucher detailing the payment made by me today(June 27, 2024). The voucher also lists the warranty and the date of installation.

       
      Thanks for your help.

       
      Sincerely,

      ***********************



       


    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an elderly disabled senior citizen. My daughter ******* is my sole caretaker. We were coerced into financing this boiler through ********. Contractor is Heatspan. It is one year later. Boiler is not working has been problematic since installation. Heatspan offers no resolution. They put the blame on return pipes not boiler. Im left with no heat. I am a visually impaired diabetic that requires 24/7 assistance with activities of daily living. I have reached out to Heatspan who offered one resolution despite not performing any diagnostics. A second co tractor from Heatspan verbalized an increased price of ***** following day. Needless to say I am hesitant to do any further business with them. I was forced to sign a paper at completion of boiler install as if work was satisfactory. A year later Im stuck with a non working boiler. Factory warranty is up after one year. I feel as if I have been scammed. Please help. I can be reached at ************

      Business Response

      Date: 01/13/2023

      Tell us why here...The boiler at *********************************************** has been tested, maintained, and serviced and is in good working order. When we received a call from the customer stating that they had no heat, it could be a multitude of issues until a heating engineer evaluates and diagnoses why they had no heat. In this case, the heating engineer conducted a complete sequence of operations testing on the heating system, including the boiler and the return lines. When the heating engineer finished his testing, his findings were that the boiler was working as intended with no issues and that the return lines were the problem. The return lines were leaking, which are the pipes that retrieve water from the steam system and delivers it back to the boiler. Since the leak from the return line is occurring, insufficient water is being stored in the boiler in order for the effective heating cycle to properly occur so that steam can be created as part of the cycle and distribute heat throughout the house. This was explained coherently to the customer and her daughter; they fully understood what was happening. Furthermore, they agreed to go ahead with the resolution discussed, and shortly after deciding to cancel the work, they were issued a full refund. We apologize if they were unhappy with our diagnosis; however, we stand behind our heating engineers experience and his diagnosis. 

    Heat Span Preventative Maintenance Service, Inc. is NOT a BBB Accredited Business.

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